Contact Moonpig Support

by Siobhan.Wilson

I’ve been using this company extensively for three years. I haven’t had any issues until a year ago. To date, there have been eight different negative issues that I have experienced — both directly and indirectly. My brother in Scotland sent me (in USA) a card. I received a late card for someone else with their personal photo on it. Seven other instances of other cards being dispatched very late despite ordering on time and selecting a delivery date. Once is an error, seven times is completely unacceptable.

I have only ever contacted customer service twice. They responded the first time and the issue was taken care of quickly. They haven’t responded to my most recent query. I understand they are in the UK, and responses take more time. That’s completely fine, I’m originally from the UK. I know the UK holds itself to a high standard of customer care. This company shows no reflection of that.

I’ve used Moonpig as an easy and fun way to connect with friends and family that I love around the globe, but with no response and no responsibility taken, I’m bowing out.

by Mb5001

Their website claims same day dispatch if ordered by 2pm. It has now been 5 days and the card has not even been produced let alone shipped. Customer support keeps promising, and nothing ever happens. It’s clear no one cares. Even once dispatched, I am informed delivery in the USA can take “2-8 days plus an additional 2 days for heavy demand.” What? So, if you want to use this service, plan ahead, way ahead. Right now, remember it has been 5 days without the card even being produced, I am looking at a 9-15 day delivery window from the time of order.

Update:

The card finally arrived too late to be of use. Just as well. The quality would have been an embarrassment to present. In one photo in particular, vertical streaks are plainly visible as a product of the printing process!

So, the product arrived late, and when it finally did show up, it went straight into the rubbish bin.

It is a pity to see how this company’s standards have plummeted.

by Craggahugo

To have my Christmas cards arrive late or not at all is unfortunate. For it to happen two years in a row is unacceptable. I ordered cards on the “2-4 day” delivery option 12 days before Christmas and 15 days later, still got delivered. Considering cards are usually for a particular date, timely delivery is crucial and this company how now repeatedly failed, so why would I ever use them again? I would suggest others don’t either.