Praised as a “new model for primary care,” One Medical Group is reinventing
the doctor’s office. One Medical’s mobile app makes it easy to get care and
manage your health wherever you are. On the go and need to schedule an
Listed below are our top recommendations on how to get in contact with One Medical. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact One Medical. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of One Medical Group, Inc.
I hadn't received a response after a few days from my practitioner to a medical question I had messaged through the app. I checked the message thread and saw that the message had never been sent. I never saw a message telling me the message hadn't been sent, it just failed silently. When I tried to resend the message it failed again with no guidance on what was wrong or how to remedy the problem. For a healthcare system, this is extremely irresponsible, and for many time sensitive medical questions could mean life or death. At minimum make sure the user knows nobody is seeing their messages so they can get help elsewhere.
I dislike how “treat me now” messages are separated from regular messages. I was waiting forever to hear back about advice on how to treat an issue I was experiencing only to find that I had to go into the “treat me now” section to find it, days later. That makes no sense. If I’m looking for past advice on treatment, I wouldn’t think to go to “treat me now” which alludes to creating a new issue. Usage would be easier if all messages were in one place. If you MUST keep them separated by category (I’d rather you not) then use tabs.
I don’t like dishonesty. I’m a one medical member and I called in tonight to their video chat service. I waited the customary 5 mins and then it switches to a physician and says “the doctor is reviewing your chart. Wait time of 1 min.” Then I waited for almost 10. And the doctor then came on and had to review my chart. So, don’t lie, One Medical. Your queue is longer than you want it to be but it is better to admit that than make sick patients sit holding the phone for 10 mins. And lying is really bad for customer experience and loyalty.
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