Contact One Medical Support

Am I rating the app or the company? Either way. Avoid. Thanks to the idiotic HIPPA law, we have to have these supposedly more secure communications portals. Doesn’t actually make it more secure, just more cumbersome. But that not just one med, it’s everywhere. But all I can say about the care is that is all style, no substance. The providers I’ve dealt with are less engaged than the average Walmart associate. Walmart associates actually try to help you solve a problem. One med just seems to want to make me book more appointments so they can bill my insurance more (I have really good insurance). I don’t need wicker baskets to hide my urine sample, I need a doctor who who does his (or her) job. This company was recently busted for letting vips cut the covid line, it is just a matter of time until the feds come knocking for insurance fraud.

Video calls with a medical professional are supposed to be included in my plan for free. It says so in the app. After having what I thought was a free call, I am then charged. It turns out that in the app they differ between “booking an video appointment“ and “video chat with a healthcare professional” The part that is actually supposed to be free is buried at the very bottom of the app where as the part that they charge you for (and don’t disclose) is prominent at the very top. Bait and switch Gross misrepresentation of what is actually included in the app under my plan. Very surprised they haven’t gotten away with us up until now. But rest assured I will be reporting this to sequoia.

My experience overall has not been good. The app was not accepting may password. When I tried to reset the password the app dialog instructed me to wait for a password reset option to appear in my email. This did not happen. I repeated this process over ten times in the course of a month. When I tried calling the phone number was inactive.I tried again recently and did receive an email reset. This is frustrated to have a subscription and not have access. The text is invisible or colored white on a white background as I write this review. This is probably an error in the app. There will probably be many typos but I can’t see the text to correct it.