Praised as a “new model for primary care,” One Medical Group is reinventing
the doctor’s office. One Medical’s mobile app makes it easy to get care and
manage your health wherever you are. On the go and need to schedule an
appointment with your doctor or find the nearest office? Or maybe...
Just the best service
So convenient! I just love that I can get help and advice for an ailment through the app quickly and conveniently any time day or night. I am a busy professional and seem to fall ill at the most inconvenient times, like on a business trip or on weekends. The best part of being a member of One Medical is being able to reach a a care professional through the app at anytime day or night on my schedule. There is always someone available to me to answer my questions, treat my current symptoms and give me advice until I can see a doctor in person. I can even schedule my appointments. This service and the medical advice I’ve received has been invaluable in getting and keeping me healthy.
The Best Dr./Patient system
I have had a hard time in the past with communicating with doctors and getting lab results. This system is so efficient I can’t believe that all practices aren’t run like this. You can make your appt. on the app, you can get your test results and talk with your Dr. on it also. Recently, I had to use the video chat service because it was Sunday and the Dr. I spoke with went over my chart, saw my recent test results over a ailment I was dealing with and sent out a prescription which I had in my hands 20 min later! Best service ever! Totally worth the annual membership.
Amazing Care and Completely Worth the Yearly Membership Fee
I’ve been a member at one Medical for at least three years. It’s so easy to find someone to see when you need medical help at any of their locations around the city. Everything goes into my chart so any doctor I speak to has all my informal and can pick up where we last left off. That’s the best and most important offering to me. I am confident I’m getting the best care and my interests are most important, not just billing enough patients in a day. Highly recommend them!
Excellent video care
I just talked with Dr Barbara Trask via video link after suffering a bad fall and landing on my chin (heavily!) while walking our dogs last night. I was worried about concussion because I had experienced some nausea, but Dr Trask checked with me and I seemed to have done everything right. She told me that I would just be observed for concussion symptoms. I had wondered whether I should go to prompt care for an X-ray or scan. I didn’t want to drive anywhere and being able to check via video was extremely helpful, as was Dr Trask.
Messages to doctors silently fail to send
I hadn't received a response after a few days from my practitioner to a medical question I had messaged through the app. I checked the message thread and saw that the message had never been sent. I never saw a message telling me the message hadn't been sent, it just failed silently. When I tried to resend the message it failed again with no guidance on what was wrong or how to remedy the problem. For a healthcare system, this is extremely irresponsible, and for many time sensitive medical questions could mean life or death. At minimum make sure the user knows nobody is seeing their messages so they can get help elsewhere.
Best way to get quick medical advice
Super easy and effective way to medical advice. My wait times have been under 10 minutes every time. Feels reassuring as they will say things like ‘rest it 3 more days and see how it feels’ or ‘that is something you want to check out in person, can I schedule something for you?’ Better than searching the internet for information.
For me, One Medical has been transformational. The attentiveness and rapid response times of the staff combined with easy access to walk-in appointments and 24-hour video chats provides such peace of mind in emergency or high-touch medical situations. I can’t say enough about how easy this has made my move to another region and new insurance either - everything is seamless.
I have worked remotely and often find it challenging to have access to quality primary care services. I had been through multiple virtual health apps but non of em is as usher friendly and efficient as One medical. They’ve simplified primary care services without eliminating the option to see a provider in person.
Can’t log in using mobile app
I have tried a few times to log in using the mobile app and every time it redirects me to the web to enter my company sponsored info. It then says “your subscription is now active” and gives me a web view. Going back to the app does restarts this whole process and i never can make it past sign in.
Please consolidate messages
I dislike how “treat me now” messages are separated from regular messages. I was waiting forever to hear back about advice on how to treat an issue I was experiencing only to find that I had to go into the “treat me now” section to find it, days later. That makes no sense. If I’m looking for past advice on treatment, I wouldn’t think to go to “treat me now” which alludes to creating a new issue. Usage would be easier if all messages were in one place. If you MUST keep them separated by category (I’d rather you not) then use tabs.
Primary care has never been easier
With access to care 24/7, it has never been easier to book appointments with my doctor, receive virtual care no matter where I am in the country, and manage my prescriptions. I’ll be sticking with One Medical because of this awesome app!
Dana-PA was great, paid attention to my issue and provided me with detailed steps on how to control the withdrawal from taking opioids. Reinforced my steps I was taking to gradually withdraw from the oxycodone. Please keep this feature of conference video calls and more important having the professionals that show empathy like Dana did. Great work. Thanks, Jose
Faking wait times
I don’t like dishonesty. I’m a one medical member and I called in tonight to their video chat service. I waited the customary 5 mins and then it switches to a physician and says “the doctor is reviewing your chart. Wait time of 1 min.” Then I waited for almost 10. And the doctor then came on and had to review my chart. So, don’t lie, One Medical. Your queue is longer than you want it to be but it is better to admit that than make sick patients sit holding the phone for 10 mins. And lying is really bad for customer experience and loyalty.
THANK YOU CAROLINE
I just needed to know whether to keep quarantining or get tested based on my symptoms. Caroline deserves a medal. Thank you for listening, I’m less concerned about my lupus and more concerned about my condo next door neighbor who is pregnant. I don’t want to be contagious and I’m immune compromised. ❤️ Thank you so much for your help!
Denied service as Black LGBT CONSISTENTLY
Wasn’t just one location but NYC, SF, Berkeley, and Los Angeles too. Last straw was being told I could get my hormones over the phone during the coronavirus. Folks in these offices aren’t trained to care and don’t. Docs in these offices will see you less than the time you’re allotted. Company itself is #AntiBlackAF to the point I started #BoycottOneMedical and probably won’t ever stop. Usually the company goes under or I let it go if the CEO steps down cause that’s the point right? Change.
No. One Medical does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 14,932 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for One Medical Is 15.0/100.
No. One Medical does not seem legit based on our analysis. This conclusion was arrived at by running over 14,932 One Medical User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for One Medical Is 15.0/100.
One Medical works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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