One Medical Reviews

by Kbear Sf

Am I rating OneMedical or the company? Either way. Avoid. Thanks to the idiotic HIPPA law, we have to have these supposedly more secure communications portals. Doesn’t actually make it more secure, just more cumbersome. But that not just one med, it’s everywhere. But all I can say about the care is that is all style, no substance. The providers I’ve dealt with are less engaged than the average Walmart associate. Walmart associates actually try to help you solve a problem. One med just seems to want to make me book more appointments so they can bill my insurance more (I have really good insurance). I don’t need wicker baskets to hide my urine sample, I need a doctor who who does his (or her) job. This company was recently busted for letting vips cut the covid line, it is just a matter of time until the feds come knocking for insurance fraud.

by Cmb2741

My experience overall has not been good. OneMedical was not accepting may password. When I tried to reset the password OneMedical dialog instructed me to wait for a password reset option to appear in my email. This did not happen. I repeated this process over ten times in the course of a month. When I tried calling the phone number was inactive.I tried again recently and did receive an email reset. This is frustrated to have a subscription and not have access. The text is invisible or colored white on a white background as I write this review. This is probably an error in OneMedical . There will probably be many typos but I can’t see the text to correct it.

by Jaleo567789

Video calls with a medical professional are supposed to be included in my plan for free. It says so in OneMedical . After having what I thought was a free call, I am then charged. It turns out that in OneMedical they differ between “booking an video appointment“ and “video chat with a healthcare professional” The part that is actually supposed to be free is buried at the very bottom of OneMedical where as the part that they charge you for (and don’t disclose) is prominent at the very top. Bait and switch

Gross misrepresentation of what is actually included in OneMedical under my plan. Very surprised they haven’t gotten away with us up until now. But rest assured I will be reporting this to sequoia.

by Yellahella

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of OneMedical to go between their information and mine. Two separate accounts.

Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc.

Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within OneMedical without having to log in and out. And remember which email address I used for which person.

by LQ222

When I signed up for one medical, there were copious Covid testing sites and next day appointments which was easy and so helpful. Since I paid for membership, many NYC locations have closed or stopped Covid testing altogether.
Such a disappointment and I can barely use them for this service anymore. You can never get appointments less than a few days in advance.
They were my go-to.
The facilities and staff are all nice, however I saw a NP for the same issue 3x. It didn’t improve after the multiple assessments and treatments. When I went to another doc, in seconds they provided the correct diagnosis and it was cured within a week. I was really disappointed that it went over the NP’s head three times as I liked her and wanted to trust her.
So now I can’t go regularly for Covid testing due to their company changes, and I don’t feel confident seeing them for General services given my obvious misdiagnosis.
So my membership is moot and I won’t be renewing.

by CJSweatt

this app is great as a service. OneMedical , however, is years behind that of other providers. Why is health data from my Apple Watch not yet integrated? Why is it not possible to connect to other apps, such as scales, and fitness apps? My doctor and I always talk about tracking heart rate, weight, activity levels, blood pressure. Why are all these manually input when there are APIs available that can automatically add this data to your this app chart? I’ve been with this app for two years now, and nothing has changed in OneMedical . What are the developers working on? It’s very disappointing to see for a subscription service.

by Dlzyiaoytistotaot

I really need to be able to manage all the bills and appointments for my family from one account. You just rolled out this app kids in my area, I added/registered them but there is no way to add them to my app, so that I can make appointments and message their providers in one place. The confirmation email suggested my 8yr old download OneMedical so she can make her own appointments. This is unrealistic and entirely shortsighted, minor children do not handle any aspects of their healthcare experience. Having to log into four separate accounts to pay bills with my HSA card is exhausting.

by RDHstudent

The provider Erin Love was very attentive and provided a quick, reasonable resolution. I can appreciate her listening skills because that is lacking these days. Erin’s warm chairside manner made the appointment more delightful. Regardless of an actual video chat, it felt like I was in the office. Minus a star for 10+ minute wait to locate a provider. I have used the video chat before COVID and wait times were under 3 minutes. I can't say if I will remain with one medical because same day/ 24hr appts are very hard to come by.

by NcWinnie

I cannot believe how easy this is! At a time where everything seems so difficult this has been a change that has brought a lot of relief. I signed up at the beginning of the pandemic and I have used One Medical a lot! It almost seems like magic. I use to dread calling the Dr’s office for an appointment. Now, I pop on my phone and talk to a live Dr in less than 5 mins!!!! I have been able to get Covid tests, an antibody test, and antibiotics for a sinus infection with ease. Thank you One Medical! You’re the BEST!! I have been telling all my friends to join.

by Alexander Chow-Stuart

I just talked with Dr Barbara Trask via video link after suffering a bad fall and landing on my chin (heavily!) while walking our dogs last night. I was worried about concussion because I had experienced some nausea, but Dr Trask checked with me and I seemed to have done everything right. She told me that I would just be observed for concussion symptoms. I had wondered whether I should go to prompt care for an X-ray or scan. I didn’t want to drive anywhere and being able to check via video was extremely helpful, as was Dr Trask.

by Fatlittlebird

I’ve been a member at one Medical for at least three years. It’s so easy to find someone to see when you need medical help at any of their locations around the city. Everything goes into my chart so any doctor I speak to has all my informal and can pick up where we last left off. That’s the best and most important offering to me. I am confident I’m getting the best care and my interests are most important, not just billing enough patients in a day. Highly recommend them!

by Lillian A.

I have a newborn at home and it was going to be impossible for me to go into a location for an appointment.I was having a cough and needed to see a practitioner. Are use the video chat function and was able to see someone in five minutes. She gave me a prescription and very clear instructions on what to do next. This saved me so much time and headache! I love One medical and I constantly refer friends and family to it.

by HappyOaklandish

I have heard some people say the extra annual fee at One Med puts them off. I have always found One Med to be a great Healthcare resource. As they have grown, there definitely have been more mixups with information and getting everything right the first time. The staff has consistently been lovely to work with, no matter what. Never a harsh word even if I’m aggravated. I have had the same primary doc for the entire more than 10 years I have been supported through several heavy-duty medical procedures. I could create this as an infomercial—but I’ll leave by saying One Medical Group is a fabulous medical resource!

by Lovemusic114

It seems to always be the case that after you get dressed, drive to the drs office and finally get to their room, your symptoms are no longer as annoying and present as they were at home. Making you seem a little dramatic and whiny.
But with the Telehealth option you can get connected with a Dr right when you’re having that awful coughing episode so they can truly hear what you’re experiencing and give you the best recommendation. This has saved me so many trips driving to a Drs office and really elevated the attention and acute diagnoses to my illnesses when I have them.

by Tina Baylocq

So convenient! I just love that I can get help and advice for an ailment through OneMedical quickly and conveniently any time day or night.

I am a busy professional and seem to fall ill at the most inconvenient times, like on a business trip or on weekends. The best part of being a member of One Medical is being able to reach a a care professional through OneMedical at anytime day or night on my schedule. There is always someone available to me to answer my questions, treat my current symptoms and give me advice until I can see a doctor in person. I can even schedule my appointments. This service and the medical advice I’ve received has been invaluable in getting and keeping me healthy.

by Hanzzjob

HANDS DOWN the best app/service/doctors/treatment. I’ve been loyal to this app for 3 years now. During shelter in place I moved to Fresno where this app doesn’t have an office so I went to a traditional doctor. I will never do that again. I didn’t realize how lucky I was with onemedicals service until I had to wait 3 hours to video chat a doctor, didn’t hear back from them (re: my lab results) for 2 weeks, no one answered the phones during those 2 weeks, and it was obvious I was just another patient to them. this app treats me with so much care. They are responsive and attentive. They are always available and always kind. I’m forever obsessed with this app.

by Cameron Meyer Shorb

Makes it extremely easy to get medical care, and my health has improved because of it. Doctor appointments are such a logistical hassle that I used to put them off as long as possible. I now get care for many more things, much sooner, much quicker, and with much less stress. this app has a range of ultra-convenient options: resources to read, questionnaires to get you quick help on common problems, professionals accessible by video calls with short wait times (apparently 5 minutes was an “unusually long wait time”), and super simple ways to schedule in-person exams and lab work. OneMedical is also beautifully designed and easy to navigate.

by Jinyoungc

During the pandemic, almost everything is virtual. I didn’t realize that scheduling a remote visit and seeking the video chat option were different services since in both instances, I’m speaking to a medical professional and OneMedical doesn’t make the distinction very clear.

Make sure you click on the video chat option first if seeking remote help, which is free rather than scheduling a remote visit. Scheduling a remote visit for simple medical device/prescription refill could cost hundreds of dollars, which was the case for me. One medical should make this difference much clearer. It’s the most expensive mistake I’ve made due to a lack of clarity in the product.

by Sleepywendy

I have been with one medical since 2011 - I’ve had a few hiccups, but every time they have addressed the issue and made things better. I stay with them because I continue to be impressed by the level of care. Today I tried the video appointments that are available 24/7 and I was very impressed with the easy access to support and care! Thank you!

by Starklike

I have had a hard time in the past with communicating with doctors and getting lab results.
This system is so efficient I can’t believe that all practices aren’t run like this. You can make your appt. on OneMedical , you can get your test results and talk with your Dr. on it also. Recently, I had to use the video chat service because it was Sunday and the Dr. I spoke with went over my chart, saw my recent test results over a ailment I was dealing with and sent out a prescription which I had in my hands 20 min later! Best service ever! Totally worth the annual membership.

by Adelaide12

I hadn't received a response after a few days from my practitioner to a medical question I had messaged through OneMedical . I checked the message thread and saw that the message had never been sent. I never saw a message telling me the message hadn't been sent, it just failed silently. When I tried to resend the message it failed again with no guidance on what was wrong or how to remedy the problem. For a healthcare system, this is extremely irresponsible, and for many time sensitive medical questions could mean life or death. At minimum make sure the user knows nobody is seeing their messages so they can get help elsewhere.

by Eggiers

I don’t like dishonesty. I’m a one medical member and I called in tonight to their video chat service. I waited the customary 5 mins and then it switches to a physician and says “the doctor is reviewing your chart. Wait time of 1 min.” Then I waited for almost 10. And the doctor then came on and had to review my chart. So, don’t lie, One Medical. Your queue is longer than you want it to be but it is better to admit that than make sick patients sit holding the phone for 10 mins. And lying is really bad for customer experience and loyalty.

by MegamiMoon

I dislike how “treat me now” messages are separated from regular messages. I was waiting forever to hear back about advice on how to treat an issue I was experiencing only to find that I had to go into the “treat me now” section to find it, days later. That makes no sense. If I’m looking for past advice on treatment, I wouldn’t think to go to “treat me now” which alludes to creating a new issue. Usage would be easier if all messages were in one place. If you MUST keep them separated by category (I’d rather you not) then use tabs.

by MathiasTCK

Wasn’t just one location but NYC, SF, Berkeley, and Los Angeles too. Last straw was being told I could get my hormones over the phone during the coronavirus. Folks in these offices aren’t trained to care and don’t. Docs in these offices will see you less than the time you’re allotted. Company itself is #AntiBlackAF to the point I started #BoycottOneMedical and probably won’t ever stop. Usually the company goes under or I let it go if the CEO steps down cause that’s the point right? Change.

by Taylor Pell

I have tried a few times to log in using the mobile app and every time it redirects me to the web to enter my company sponsored info. It then says “your subscription is now active” and gives me a web view. Going back to OneMedical does restarts this whole process and i never can make it past sign in.

by Bmaster13

Super easy and effective way to medical advice. My wait times have been under 10 minutes every time. Feels reassuring as they will say things like ‘rest it 3 more days and see how it feels’ or ‘that is something you want to check out in person, can I schedule something for you?’ Better than searching the internet for information.

by Rue66Meow!

For me, One Medical has been transformational. The attentiveness and rapid response times of the staff combined with easy access to walk-in appointments and 24-hour video chats provides such peace of mind in emergency or high-touch medical situations. I can’t say enough about how easy this has made my move to another region and new insurance either - everything is seamless.

by I Produce More Than I Consume

I have worked remotely and often find it challenging to have access to quality primary care services. I had been through multiple virtual health apps but non of em is as usher friendly and efficient as One medical.
They’ve simplified primary care services without eliminating the option to see a provider in person.

by SSD949

With access to care 24/7, it has never been easier to book appointments with my doctor, receive virtual care no matter where I am in the country, and manage my prescriptions. I’ll be sticking with One Medical because of this awesome app!

by Josem1225

Dana-PA was great, paid attention to my issue and provided me with detailed steps on how to control the withdrawal from taking opioids. Reinforced my steps I was taking to gradually withdraw from the oxycodone.

Please keep this feature of conference video calls and more important having the professionals that show empathy like Dana did.

Great work. Thanks, Jose

by Akm68655

I just needed to know whether to keep quarantining or get tested based on my symptoms. Caroline deserves a medal. Thank you for listening, I’m less concerned about my lupus and more concerned about my condo next door neighbor who is pregnant. I don’t want to be contagious and I’m immune compromised. ❤️ Thank you so much for your help!