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by Angrymonkeymermaid

I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!

by Dugbuynjmede

First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.

by IEC86

I love Sephora and I used to love their app until the last month or so when it would sign me out of my account. Normally it wouldn’t be an issue, and I would just sign in again. But whenever I try to sign in, I get an error message stating my email address or password is incorrect even though I know the information entered is accurate. I’ve reset my password just in case, and I still get this message. I’ve had to call in 3 times to get my account unlocked, which required additional password changes, and when asked no one was aware of any issues and I was told to keep trying. One person recommended I just use my browser instead, which negates the app’s purpose. My name and all my information shows up on the app in my profile but when I try to do anything it asks me to sign in and the cycle begins. Seriously fed up with this and the lack of assistance when calling in as they hang up if you so much as utter the word “ok”. Lacking the quality of service their known for.