Zocdoc Reviews

Zocdoc Reviews

Published by on 2020-12-17

Zocdoc is the start of a better health care journey for you. Find and book
top-rated local doctors, on demand. Visit them in their offices, or video chat
with them from home. Compare medical professionals near you and instantly book
appointments that work with your schedule. Worried ab...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Zocdoc Reviews


  • By

    Convenience heavily depends on location

    Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.


  • By

    Great app but it still falls short.

    I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice. I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws. I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300. The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments. In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.


  • By

    Fantastic updated information

    This app is priceless. I often turn to my health provider to ask for doctors that accept their insurance. Most of the time I get outdated or inaccurate information. Using Zoc-doc is awesome because the keep updated information about different doctors and specialties. Just give Zoc-doc your insurance information and your address and they will do the rest. I found to doctors that are close to me making things so much more convenient. The doctors are also rated by their patients and are available for your decision making needs. You can also book appointments thu the app and even electronically fill out new patient paperwork. Saving you tons of time. Great app! 😎😎


  • By

    PROVIDERS INFO IS FALSE - DO NOT TRUST

    Used this app to book a doctor that advertised himself as in network. Went to the doctor, paid my copay and left. Months later I got bills in the mail for $200,$300,$400. Apparently they were advertised as in network when they weren’t. I then learned this same docto was extorting other friends and colleagues on the same platform. When I contacted ZocDoc I bugged them for months - they did nothing, even though each provider signs a contract saying they will tell the truth about whether or not they’re in network. Disappointed such a great idea cares so little about patients and clients. This is one of the very many things wrong with healthcare in America. UPDATE: they wrote back to me on the App Store saying to contact them and they’ll help me out to fix this. I’ve legit been contacting ZocDoc for help since April (it’s July) and they tell me they haven’t been able to reach the doctors office for 4 months. I wish I could believe that.


  • By

    Easy and Convenient

    Simple simple simple to use! Provides great info about providers, locations, services, and schedules to allow you an easy way to make an appointment! You can make appointments 24/7 so you're not limited to calling during their office hours, calling during your lunch break (which coincides with their lunch breaks at times as well), so no phone tag, being placed on hold, co-workers hearing your business on the phone, etc. You see the appointment times and can select the one that is most convenient to your schedule! Awesome job developers! Much faster than calling and you get what you want when you want it!!


  • By

    It saves me

    This app saves me. I don’t look for appointments anywhere else now. So far I’ve been having good experiences with doctor I found in this app. They should allow you to modify your appointment. Because lot of times what the app shows it’s not what the doctor really has available so office calls you and change date or time but you keep receiving notifications for wrong days that can get you desperate if you forget you changed. And also once I had to cancel one doctor but then ended up going at another time but my appointment was showed canceled and I couldn’t review the doctor.


  • By

    A dream come true

    Making medical appointments the old fashioned way was a nightmare. I had doctors that made me call their mom or other during very specific hours of the day. Who has time to “book an appointment to book an appointment”. ZocDoc is a dream come true. It makes it easy to find a last minute appointment 24/7. No need to wait for an office to open. It also tells you if the doctor takes your insurance. I found a new favorite doctor by using zoc doc. Also the app automatically adds the appointment to your calendar so you don’t waste time tapping things in. I highly recommend this app.


  • By

    Pleasantly surprised

    I just downloaded this app Saturday (nov. 9) after it was recommended to me by my sister. I did not think it would make a difference and did not expect to even use it for appointments. If I’m being honest, I downloaded it just to appease my sister. BUT here I am with four doctors appointment set up, doctor appointments I’ve been postponing since September. This app is easy to use, accurate and syncs up with my calendar perfectly. I’m glad I downloaded it. It’s surprisingly effective. Best part is I get to fill out the paper work through the app instead of in the doctor’s office. Highly recommend.


  • By

    Love it, simple, full of excellent recommendations

    I will not need to ask anyone anymore for a recommended doctor, I just to go on the app and find the best and closest and the time I need using this App. Above all, I read all the reviews of the Doctor that were done by people like us and decide to go or find another one. Thank you and highly recommended to use Also, very secure and most most most important thing: you don’t need to fill the million pages of bla bla bla at the dr office, you do this online in the app and you will only sign the printed form once you get into your appointment


  • By

    Easy scheduling!

    This app is helping me to make multiple appointments with different specialists for check ups that I have procrastinated about doing for years! Thanks for providing patient reviews and for verifying that they are in my insurance network. Also, I would have quit with the first appointment I made, but Zocdoc then suggested I make my dental appointment, so I did. Next I made an eye doctor appointment and then a skin cancer screening. Woo hoo! I’m going to be done in no time. No waiting on hold to check availability, I did it all through the app. I love it and I’m going to tell everyone I know! 😁Lynn


  • By

    App is great, but hard to find quality doctors.

    When I first downloaded ZocDoc, which was at least 3-4 years ago, I was a huge fan. I could just look up a speciality on my phone, find a doctor in my network, and make an appointment with minutes. My problem is that the doctors that advertise/sign up for ZocDoc, at least in my area (metro Atlanta, are not necessarily quality doctors anymore. There are a lot of solo practitioners for certain situations specialties and urgent care doctors with less than desirable credentials. ZocDoc used to have better quality, but now I feel like I’m taking a risk every time I use ZocDoc. Again, the app is great and works as intended, but it doesn’t attract the best or even the above-average.


  • By

    Very good, could improve

    I have used this app for various doctor appointments. Very pleased with the ability to quickly schedule something. Only a few issues, sometimes there’s no provider near me and I get that there is no way for Zocdoc to fix that, but wish the results in a search were listed by distance and not other factors. Also, a couple times the appointment scheduled through Zocdoc did not automatically go onto doctors calendar so they called me to reschedule. That was not so bad because I still got an appointment, same result just different date and time. Overall pleasant experience with this app.


  • By

    Doctor may not be in your network

    I had the flu and used Zoc Doc to find an urgent care facility that accepted my insurance. A few months later I received a bill from them because the provider wasn’t covered by my insurance. After confirming this with my provider and the urgent care clinic I went back to Zoc Doc to check if I had missed any detail noting they weren’t covered by my insurance. After double checking the clinic and the insurance information it turns out that Zoc Doc was inaccurate and this wasn’t an error that I could attribute to my own carelessness. Fortunately the bill I had to pay was under 300 but I was terrified by the prospect of being directed to an office or ER that didn’t accept my insurance if I used the app again in the future and deleted it.


  • By

    Love this App

    For someone who moves around a lot, the task of finding a good doctor who accepts new patients can be a little stressful. It was a blessing when I discovered this app on my recent move. It took me less than 10 minutes to upload my information. Located a highly rated doctor specializing in the medical field that I needed and completed new patient paperwork and booked an appointment for the same day took another 10 minutes. Virtually 20 minutes is all it took comparing to that used to take me days to accomplish. Thank you so much!


  • By

    No way to search “in-network only”

    After a half hour of searching, this app has yet to suggest even ONE in-network PCP. (I don’t have some off-brand insurance, i have Blue Shield.) The reason I am wasting even MORE of my time to write this review is because the design of the app requires that I click through every doctor to find out if they’re out of network, an issue that could EASILY be addressed by allowing results to be filtered by in or out of network providers. Bad UI, although I suspect the omission is intentional: if I filtered by in-network only, I’d apparently have zero results, and that would make them appear useless. Thing is, if I knew they were useless right away, i wouldn’t now be so annoyed that they wasted my time, and I wouldn’t be taking the time to leave a bad review. 🤷🏻‍♂️


A better way to Contact apps


You can now contact Zocdoc customer service directly
via Email using our new site - AppContacter.com

Contact Zocdoc directly


Is Zocdoc Safe?

Yes. Zocdoc is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 7,056 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Zocdoc Is 25.7/100.


Is Zocdoc Legit?

Yes. Zocdoc is legit, but not 100% legit to us. This conclusion was arrived at by running over 7,056 Zocdoc User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zocdoc Is 25.7/100.


Is Zocdoc not working?

Zocdoc works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with Zocdoc? Report Issue

Leave a comment:



Why should I report an Issue with Zocdoc?

  1. Pulling issues faced by users like you is a good way to draw attention of Zocdoc to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Zocdoc customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Zocdoc.


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