Contact Cracker Barrel Support

I’ll start by saying I have enjoyed eating at Cracker Barrels all over the country for years. But going to the restaurant and using this poorly designed app are two different things. I’ve paid for a meal at the restaurant, and then today made my first pickup order thru the app. Paying in restaurant was a little difficult but was my 1st experience with the app. Placing a pickup order today was totally unacceptable. 1. The app keeps signing me out 12, 14 times while placing order. Then it kept editing items already in my order even though I wasn’t editing, I was adding another complete meal to it. Finally got ready to pay for order, enter all my information and it want take it because I’m not signed in. Sign back in, redo all info., then says thanks and pops up an order number, sends a text wanting pickup info car make etc., parking space number (no number on sign), I think you get the picture. Now to top it off it signs me out again. Sign back in and have no record of the first in restaurant payment or todays order and payment. Sent problem report and you guessed it, signed me out again. Had to start over. Ended up over 2 hours trying to get something to eat. Eat at Cracker Barrel, but stay away from their app!!

I love it when companies implement new technology correctly. Cracker Barrel is not one of them. They really need to spend some money to get someone who knows how to make a functional app. Today’s experience was a complete headache, all because of the app. After all the loading errors just switching from the different food categories, there was a major error message when I sent the order. I checked my email to confirm that the order was placed and the email was missing a meal and the price total reflected it. So, I had to reorder the missing meal. Apparently, the missing meal was only on the email, because I was charged the original price on my credit card and got the missing meal from the restaurant location, which I had to double check with them, because the email didn’t give the location, which I assumed was part of the glitch. So now I paid for a meal that I didn’t need because of the glitch. Highly unsatisfied with this app experience to the point that I will never use it again. The food and customer service at the location were great, but I’m only eating in, which limits when Cracker Barrel is chosen, all because of the app. Cracker Barrel, this app is costing you business. Get a clue.

I can’t understand how this gets a two-star rating. It is to your phone what solid waste is to your body: best put it behind you. Well, maybe the app itself is almost a two star, but in combination with CB’s remedial logic course failure of a process workflow, there is no star low enough. It Does Not Put You In Line For Service. When you arrive at the restaurant, you must check with the hostess, at which point your name goes on the bottom of the waiting list for a table. So the only thing it might have done half right, It Does Not Do At All. Go ahead; try to order with it. I dare you. You had visions of walking in to sit down just as your steaming order was brought to table. This app and the fiendish misfeasance of the people who designed the process will do that vision to death before your horrified eyes. Moreover, nowhere in the app is the vital question answered: Is the place itself a metaphoric Barrel filled by us Crackers? Or does the place make us Crackers Barrel-shaped? If the design team were to have settled this philosophic point first, and then gone on to fulfill that vision, why, the app might stand a chance. As is, the store would be better off not having an app at all.