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by PBuffay

The food is good which is the restaurants responsibility, however, the app and coupons are very unreliable. Many times I'm about to check out and it tells me "the delivery for this restaurant is unavailable to your address". I called the restaurant and they are delivering so zomato has made the decision of now delivering the food. Super annoying. Additionally, my welcome coupon wasn't working and I reached out three times to see why that was happening. They got back to me after I had already ordered with the coupon just to tell me that "sorry, you've already place your order without using the coupon so you can't use it anymore". There are better apps like swiggy and uber eats that I'd recommend. On top of everything, zomato's customer service is horrendous. The staff is unknown and you can only chat with because there isn't a number to call. Two of the three times, the staff was incredibly unhelpful, rude and didn't care. I would recommend not to use this app.

by Oalmnn

I had very bad experience with zomato . I m so disappointed with your service. I ordered pizzas with zomato through la pinoz. They have given instructions to the delivery boy that pizza is cheesy . So handle with care instead of that pizzas were in very bad condition . Toppings were not there on the pizza . Toppings were on the box nd 3 slices of pizza . I even had chat with customer care. But they were least bothered. Nd instead of solving my problem after 30 minutes they have added ₹100 in my account . As if your ₹100 can solve my problem. I have ordered the pizza amount₹923 . I even told them we are starving . Instead of giving solution they were sorry . Is this the way you are delivering your promises ? Nd i must say the tagline which you have used “Not all superheroes wear capes” . We don’t want such heroes . Don’t make promises if you can’t fulfil them . Swiggy is much better than zomato. Atleast they care for their customers. Thanks for your ₹100 credit and for such a nice pizza and so good service .

by DrPoojaa

I’ve ordered from zomato several times thinking every time it’ll be good and better in services but it’s the same . And the customer service will only give you their pre made chats and unnecessary reasons . I asked for a refund on wrongly made order and they said the phone no of the restaurant isn’t working and they can’t get in touch . Really !! So zomato lists any restaurant without verifying the details of it . Purely business and playing with customers .
Secondly , their refund is frustrating and inconsiderate. Meaning, when you order and something goes wrong , forget on what you’ve spent and be ready to cook or order somewhere else .
I’ve used other services too and that are much better then zomato .
Guys stop seeing their attractive discounts and promotions rather spend a little and order from better services which takes care of customers.
Hope this help, good luck.