Contact Wegmans Support

by Mischlep

New version of the app is extremely slow to load. It used to be great to help you find a single item in the store, open quickly, input the item name, and you get told where it is in the store. The latest version takes nearly two minutes to load on an iPhone 11. The search also prioritizes Wegmans store brand products before other products the store carries. I searched for "short grain white rice", and the result I wanted was the 15th result. 11 of the results were for long grain white rice, a sushi rice, a short grain brown rice, then finally the short grain white rice I was looking for.

Digital coupons are also difficult to use. The old version of the app had text descriptions of every coupon that came up in the list. The new version shows roughly 25 characters of the product name with no clue as to what the product is unless you wait for the image to load. Even then, you have to recognize the product from a poorly pixelated image. If you've never seen the item before, well, good luck trying to discover new items using the coupons. "Save $1.00 on / Wegmans family pac..." makes me actually have to go click into a coupon to see what product has a discount. Way too much white space on that screen where you could instead put more product information in.

Hate to say it, but bring back your old app, or go download the Shop Rite app for ideas of what you could do with your app to make it function better.

by Vmh227

I use this app nearly every day. My husband and I keep a running list of items for curbside pickup and the latest update made it so that I cannot edit items in bulk, and they removed the feature that let you say you don’t want your items replaced if they’re not available. You have to INDIVIDUALLY edit each item on your list if you want to make sure that they are not replaced. Sometimes I have 40+ items on my list. I do not want to go through and edit each one. On top of that, if you don’t select the ‘do not replace’ option, you will still get an item that you didn’t want in your groceries when your preferred item is unavailable. And if your “approved” item is also unavailable, you will STILL get an item that you didn’t select or approve. This is ridiculous. Please fix this. Or just go back to the old version from this fall. Another issue is that when you’re going to pickup your groceries, sometimes the app doesn’t give you the option to let them know you’re there at curbside pickup. You have to go through your text messages and select the link that it sent you. Why would I think to go to my text messages to let them know when I arrive at the store? I wouldn’t. Again, this was working fine in the previous version. Whoever is working on this app keeps making it worse every time there’s an update. Wegmans, you need to get a new team to do this app.

by Bblake01

This update is horrible. This is the first app review I’ve ever written, but I don’t know where else to submit my complaints. The new app takes forever to load, slowing down my shopping, when the thing I loved best about the old app was that it SPED UP my shopping. The fact that I can’t clear my list once everything is checked without pressing three buttons is ridiculous. I also used to be able to just swipe across an item on my iphone to delete it from my list and now that feature is also gone. I have to click all sorts of buttons to get rid of unwanted items. The my products section was such a huge time saver for building lists weekly. Now I have to scroll through literal PAGES of items to find what I want to add. I also really miss the clip all function in the coupon section. Having to check mark them individually is tedious at best. Lastly, when I have a huge list, it’s helpful to choose “delete selected items” to shorten things up and see what I missed. No surprise, that function is gone also. Almost everything I loved about the usability of this app has been removed. I am so shocked that a company so focused on the customer has put out such a poor product upgrade. I have a hard time believing any customer product testing was performed on this version. Please update your update!!!