Taobao Reviews

by Illusiony

This company do not respect female employees and allow sexual harassment and abuse. Their company culture is also ridiculous. They use excuse as “talking about business” to force female employees to drink enormous amount of alcohol and allow clients to sexually assault the female employees. When the girl was trying to get help but the company did not support her at all. This company is disgusting. So, Taobao from this company is not worth supporting and we should block Taobao to force this company to do the right thing. I wish I could give them 0 starts.

by 不错哦哈哈好

I registered a Tao Bao account online with my phone number last night. And then, I purchased six items through Taobao soon after I log into Taobao .

This morning, I login my account to check the shipping status again around 10:30. And then after half hour later, I was told that my account was permanently banned! I contacted the customer service, they did nothing but saying I must did something wrong and they were not able to give me the reason because they were not allowed to see the reason!
I just purchased some stuffs from your app! What am I doing wrong??? They also refused to provide me the contact information of my sellers.
Then, I sent the screenshot of my purchase confirmation number to them. They told me that they cannot find my purchase!
What hell.....
I was trying to register another account but failed because my phone number has been registered.
Tao Bao, just return my money since I have no way to pay the cross-boarder fee and unable to receive my purchases.

I’ll give you negative stars if I could.

by Love That Guy With Da Mustache

Taobao actually receives negative stars because it takes up space (exists) without doing any good.

I registered an account after downloading Taobao so I could save the snacks I want on Taobao , and buy them all when I visit mainland China. Then I’m told the account is being protected and I cannot add items to my shopping cart nor can I save/like some things to a list for future shopping. I asked the customer service they said it’s because when I registered I probably used unsafe connections or having unsafe apps in my phone so then the system went ahead and did these protective measures for my own good. I should register another account and use that. I said ok. I tried to disconnect my phone number that’s associated with the account, can’t do that because of the limitations (breaking the rules in their words) ...

So I used another phone number and registered a second account. Same issue right away. I didn’t do anything except registering that account with a phone number, (I didn’t even put in any information) and I am told to have the same limitations.

What a piece of trash system. No one else has the same problem? Is it cuz I’m in the US??

by Yu_1213

I bought some clothing on Taobao on Oct, and it took almost 2 months to deliver. this app has a policy said if the delivery time is over 30 business days, they can refund your shipping fee. However, if you pay in USD, it won’t refund USD to your bank account, instead, they will refund Chinese Yuan to your this app account, because they don’t have a refund directly to your bank account service!!
So, if you can not wait 2 month or even longer for your package , don’t buy!!!!
Also, if you can not accept the shipping fee are not refunded directly to your USD account, DO NOT buy!!!!

by Jadejieh

I did not even have any transaction yet but it just blocked me from adding anything to the cart or favorite. 1st time directly blocked my account and the representative told me my account was permanently blocked and I should open a new one. After I opened a new one, it blocked my purchase rights again, and asked me to go to safety settings. When I go to the safety settings it just keep telling me I need to turn on the facial recognition, but it doesn’t give me the option of turning it on! It wasn’t like this before and all happened today.

by 电影评论jia

I used to love this app due to the diversity and life it brings. There are some fake products but you know what you pay for. Recently I paid for some import goods, they did not ship after 3 weeks, and if they don’t ship, you can’t ask for refund either. Two long customer chats and no solutions. In comparison, JD always solved the problems on spot. I just looked into my ETFs and sold everything with BABA in it, this company is going down fast!

by Hongdoushalh

Whenever I opened Taobao it immediate shut off any music playing in the background. Even if you manually turn it back on using Control Panel, Taobao will shut the music down instantly again. Why are you doing this and at the same time constantly requesting microphone access? Are you trying to secret record what’s going on when people use your app? This conduct is utterly intrusive and unduly, let alone the obvious privacy concerns.

Oh by the way, if the mall chooses to turn off the music the second you walk in, isn’t that a clever way to say happy shopping.

by NA6127

1. It stops the background music player which brings me privacy concern
2. It doesn’t cache the previous page. I switched to my Notes app to check my shopping list but when switching back, it erased all previous searches. It’s kinda wasting my time to do it again n again.
3. Burning up my phone resources that causes my battery heating
4. Frequently crash and even make my iOS crash once
5. Oddly keep refreshing pages even though the picts & pages looks normal

by Wendywendyy

Poor customer service from both seller and this app customer service. Other platforms like PDD is now way better - lower prices, free returns and better customer service. I just had my worst after sale customer service experience after 16 years of using the this app platform that caused me a lot of anxiety and loss of sleep. this app customer service is of no help and it’s extremely hard to communicate with them. I will be deleting Taobao and do my shopping elsewhere.

by Mrs.Starkey

I love to shop on this app, but the problem here is that it is in Chinese language which I don’t understand. Also, it gave me such a hard time to translate from Chinese to English when it came to search for items and purchase for the wanted items. I really hope that Taobao will launch the English version, so it will be more easier to the foreign customers to shop or use this app app.

by MorbidMermaid

The most recent update has completely screwed up the image search feature on Taobao. I’ve been using the this app website for several years now, and only just tried out Taobao earlier this year. I was very pleasantly surprised by how much smoother it runs compared to the browser site. For a person whose only language is English, and with lots of help from a translation app, I myself find Taobao very easy to navigate and it is in fact one of my favorite apps/websites to shop on. I’ve had no problems with Taobao until the most recent updates, and I have to say that it’s both disappointing and frustrating. The image search feature on here was one of the best I’ve ever used as well as being the most helpful tool for me, especially due to the language barrier. I have, on countless occasions, been able to find the exact items I was looking for, just from the reverse image search all on it’s own because of the notice to detail. Unfortunately, with the recent update, the reverse image search has been reduced to a very diluted version of its previous superior quality. I really hope that this will be addressed and corrected soon.

by Pmnewkirk30

I have no idea why this APPs description is labeled as English. The entire APP is in simplified Chinese and there is no way to chage the language to English. I’d give 5 starts if they’d offer an English option . Until then I will stick with 3 stars because of the inconvenience of always having to flip between this app and a translation APP to understand anything.

by Tokyotsui

For most users like me who are not using an unlimited data plan, Taobao uses too much data while I use it like once or twice per day. Drained like 400MB in 5 days. No options on the settings menu to reduce the data usage. I understand that most vendors added many pics but an optimization of reducing the 4G data usage will be much appreciated.

by Scttch

After I have bought an item, I kept getting new suggestion for the same type of items. Some items I only need one for a long time, if you are showing me better ones will only make me feel regret of what I bought or just wasting my time and your resource as a unintelligent APP. Don’t think that you have made a great platform and services will automatically high rating of Taobao . Keep up the good work and create Taobao up to what you should of be, be the real top platform of China and do some real user friend creation.

by Hanyu Xuesheng

You can do everything the website does but with fewer clicks. I know it would asking a bit much, but the screen buttons could have Language localization. Maybe that is part of the this app learning curve.

by Kalex Luthor

Very user friendly and easy to maneuver. However if there was a way to change the language or a translation option, that would make it better. This would come in handy when talking to sellers as well as many message but do not speak other languages.

by Chunqing123

Very easy to use to find good stuffs, oh my all kinds of things that you can think of. Enjoying browsing every day and fill up my shopping cart or favorites. Also one button to pay by Alipay, would be better if they don’t charge 3% fee for overseas credit card.

by Kelseyisafish

i’m so annoyed with the live videos going on all the time. every time i accidentally hit that tiny window and a man or woman start yelling promotions at me it annoys the heck out of me... i never even leave reviews and here i am. If you see this I hope you put an option down “settings” so some of us can TURN OFF LIVE VIDEOS for good. Thank you. Bye

by Sarahehssanabdul

Please could you help me or learn me how to change the language of app from China to English ?? Because I could not understand and I don’t know how to change it if there is some one know please learn me

by Flame_head

There should be an Auto translator to speak to the sellers especially because most of them do understand English.. also Taobao should have an option of changing the language.

by Catastro99

i’m so annoyed with the live videos going on all the time. every time i accidentally hit that tiny window and a man or woman start yelling promotions at me it annoys the heck out of me... i never even leave reviews and here i am. If you see this I hope you put an option down “settings” so some of us can TURN OFF LIVE VIDEOS for good. Thank you. Bye

by Thatbuddy

It’s very decent app, we really do like it but we do not understand Chinese, description said that there is more than 7 language but how could we make switching languages possible???