淘宝 app not working? crashes or has problems?

淘宝 Status

Published by Taobao (China) Software CO.,LTD on 2024-01-23

淘宝（iPhone版）是淘宝专为iPhone手机用户推出的一个好逛、丰富、有趣的消费生活社区，每天都有来自世界各地消费者来淘宝“逛街”：发现好物、找到乐趣、表达体验……淘宝能满足人们生活中的各种需求：搜索和浏览商品、加入购物车、下单支付、物流查询、客服交流、发表购物评论、分享优质商品等等，还能通过本地�.

I have a problem with 淘宝

Are you having issues? Select the issue you are having below and provide feedback to 淘宝.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

50.0%

Not working

50.0%

Something else

50.0%

Reported Issues: 1 Comments

By Chua Chor Hong 5 months ago

Whenever I swipe, the screen will go back to main page. Now I cleared cache and data storage. It asked me re-key in to account by entering phone number. After keying in phone number, it goes to "swipe from left to right", however, it goes back to key in the phone number again. It keep repeating this and unable log in to my account anymore. Please advice

Common dislikes about 淘宝 app

- Live videos going on all the time

- No option to turn off live videos

- Charges 3% fee for overseas credit card

- Takes up space without doing any good

- Account protection measures can be inconvenient

- Account can be permanently banned without explanation

Have a Problem with 淘宝 - 太好逛了吧? Report Issue

Common 淘宝 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 淘宝 app on iOS and Android devices. Solve all 淘宝 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

淘宝 iPhone Issues and Solutions

淘宝 iOS app crashes, not working, errors
淘宝 iOS app network issues
淘宝 on iOS has black/white screen

淘宝 Android App Issues and Solutions

淘宝 has errors/crashing/not working
淘宝 server network connectivity issues
淘宝 has black screen

淘宝 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 淘宝 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 淘宝 app crashes or not working on Iphone (iOS):

Close and restart the 淘宝 app on iPhone
Update 淘宝 app to the Latest Version for iOS
Uninstall and reinstall 淘宝 iPhone app
Update your iPhone to the latest iOS version

Fix 淘宝 on iPhone unable to connect to server/internet connection issues::

To resolve 淘宝 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 淘宝 black/white screen (blank screen) on iPhone:

Follow the 淘宝 iOS app troubleshooting guide Here →

淘宝 Android App Issues and Solutions

Fix 淘宝 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 淘宝 app issues:

Force Stop the 淘宝 App
1. On android, goto "Settings" » click 淘宝 app. » click "Force Stop".

Update 淘宝 to the latest version on PlayStore

Clear 淘宝 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "淘宝 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 淘宝.

Fix 淘宝 unable to contact server/ 淘宝 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 淘宝 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 淘宝 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 淘宝 on android.

Solve 淘宝 black/white screens issue on Android:

Follow the 淘宝 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Taobao (China) Software CO.,LTD, developers of 淘宝.

66.67% Contact Match

Developer: Taobao

E-Mail: [email protected]

Website: Visit 淘宝 Website