淘宝 app not working? crashes or has problems?

淘宝 Status

Last Updated on 2024-06-25 by Taobao (China) Software CO.,LTD

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11 User reports:
App has problems

User reports 11

⚠️ Most reported problems ⚠️

Crashes

25.0%

Not working

25.0%

Connection

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of 淘宝 Problems 😠👌🔥

- Live videos going on all the time

- No option to turn off live videos

- Charges 3% fee for overseas credit card

- Takes up space without doing any good

- Account protection measures can be inconvenient

- Account can be permanently banned without explanation

1 Reported Issues: 😵🆘🛟🚨📢

Chua Chor Hong

2023-11-26

Whenever I swipe, the screen will go back to main page. Now I cleared cache and data storage. It asked me re-key in to account by entering phone number. After keying in phone number, it goes to "swipe from left to right", however, it goes back to key in the phone number again. It keep repeating this and unable log in to my account anymore. Please advice

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Common 淘宝 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 淘宝 app on iOS and Android devices. Solve all 淘宝 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

淘宝 iPhone Issues and Solutions

淘宝 iOS app crashes, not working, errors
淘宝 iOS app network issues
淘宝 on iOS has black/white screen

淘宝 Android App Issues and Solutions

淘宝 has errors/crashing/not working
淘宝 server network connectivity issues
淘宝 has black screen

淘宝 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 淘宝 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 淘宝 app crashes or not working on Iphone (iOS):

Close and restart the 淘宝 app on iPhone
Update 淘宝 app to the Latest Version for iOS
Uninstall and reinstall 淘宝 iPhone app
Update your iPhone to the latest iOS version

Fix 淘宝 on iPhone unable to connect to server/internet connection issues::

To resolve 淘宝 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 淘宝 black/white screen (blank screen) on iPhone:

Follow the 淘宝 iOS app troubleshooting guide Here →

淘宝 Android App Issues and Solutions

Fix 淘宝 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 淘宝 app issues:

Force Stop the 淘宝 App
1. On android, goto "Settings" » click 淘宝 app. » click "Force Stop".

Update 淘宝 to the latest version on PlayStore

Clear 淘宝 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "淘宝 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 淘宝.

Fix 淘宝 unable to contact server/ 淘宝 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 淘宝 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 淘宝 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 淘宝 on android.

Solve 淘宝 black/white screens issue on Android:

Follow the 淘宝 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Taobao (China) Software CO.,LTD, developers of 淘宝.