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This app actually receives negative stars because it takes up space (exists) without doing any good. I registered an account after downloading the app so I could save the snacks I want on the app, and buy them all when I visit mainland China. Then I’m told the account is being protected and I cannot add items to my shopping cart nor can I save/like some things to a list for future shopping. I asked the customer service they said it’s because when I registered I probably used unsafe connections or having unsafe apps in my phone so then the system went ahead and did these protective measures for my own good. I should register another account and use that. I said ok. I tried to disconnect my phone number that’s associated with the account, can’t do that because of the limitations (breaking the rules in their words) ... So I used another phone number and registered a second account. Same issue right away. I didn’t do anything except registering that account with a phone number, (I didn’t even put in any information) and I am told to have the same limitations. What a piece of trash system. No one else has the same problem? Is it cuz I’m in the US??

I registered a Tao Bao account online with my phone number last night. And then, I purchased six items through the app soon after I log into the app. This morning, I login my account to check the shipping status again around 10:30. And then after half hour later, I was told that my account was permanently banned! I contacted the customer service, they did nothing but saying I must did something wrong and they were not able to give me the reason because they were not allowed to see the reason! I just purchased some stuffs from your app! What am I doing wrong??? They also refused to provide me the contact information of my sellers. Then, I sent the screenshot of my purchase confirmation number to them. They told me that they cannot find my purchase! What hell..... I was trying to register another account but failed because my phone number has been registered. Tao Bao, just return my money since I have no way to pay the cross-boarder fee and unable to receive my purchases. I’ll give you negative stars if I could.

I bought some clothing on this app on Oct, and it took almost 2 months to deliver. TaoBao has a policy said if the delivery time is over 30 business days, they can refund your shipping fee. However, if you pay in USD, it won’t refund USD to your bank account, instead, they will refund Chinese Yuan to your TaoBao account, because they don’t have a refund directly to your bank account service!! So, if you can not wait 2 month or even longer for your package , don’t buy!!!! Also, if you can not accept the shipping fee are not refunded directly to your USD account, DO NOT buy!!!!