Contact Brother iPrint Scan Support

by Seanagretch

I decided to update my printer from my 8+ year old HP work-horse to the brother INKvestment. The printer itself has superior printing/scanning features compared to my last printer, but I LOVED the HP app. I scan almost all of the paper documents in my home and print a lot for work. The HP app’s scan function is so awesome and I do it all on my phone. Even the interface on the old HP LCD screen on my prior printer was somewhat modern and very intuitive. Why is brother a) so outdated looking and b) so insanely complicated! Updating firmware was automated and easy with my HP and I’m still having issues getting my new brother to update it’s firmware. Sadly, the app and brother’s website for changing the printer’s features, is so awful, that I think I’ll be returning this, despite how awesome the hardware is. Why isn’t the website that controls how to edit printer features integrated into the app?! Why do I need to go into 2 different things to get settings changed? So disappointing. Great machine, but if I can’t use it simply and easily when I need it, what’s the point.

by Loyallu

About a year and many tears ago i purchased this printer. I installed the app and controlled it from my phone mainly ! But in the last four months the printer doesn't recognize any commands from the app, or it cant find the printer and i have to manually re enter my wi fi password every single print job which is really time consuming, then it shoots out blank pages until only one sheet of paper is left in the printer that it choses to use to finally start printing on and it completely jams and by the time i un jam it, the machine has once again lost connection with my wifi and i have to manually re enter my password ! And usually by this time i am now late for work AND i don't have the copies i need for work making it necessary for me to stop and pay to print them and now I'm even later for work then ever ! Totally frustrating ! Since I'm missing work hours its taking me longer to save up to buy another expensive printer, definitely NOT a Brother !

by Donbwms

The app no longer allows you to use multiple Brother printers. The automatic printer configuration invoked by the connect to new machine button has never worked smoothly. It almost never discovers my two printers:
HL-L3270CDW (a color laser) and
HL-L2350DW (a B/W laser)
If it does discover one, when you discover the other one the replaces the first one.
I should be able define multiple printers, then when I want to print something, I should be able to select which printer use. I assume the app tries to use some form of Bonjour to automatically discover and configure a new printer without overwriting a previous printer definition. Also the printer should not need to be connected directly to WiFi. It should be acceptable to connect your printer over a wired connection to a WiFi access point via a hub or switch as long as there is no firewall blocking the ports used by Bonjour to discover and use the printer.