Contact Epson iPrint Support

I sent this email to Epson, and I’m posting it here too. I’m feeling frustrated right now. I bought the Epson eco tank 2720 thinking I would be saving myself money in the long run by being able to print out my children’s curriculum. Well I went to print something out today and after 100 pages were already printed I realized several of the pictures were not printing. I used the print option from my phone instead of the Epson iPrint, because the Epson app is annoying. I want to print back to front and I would literally have to print one page at a time. It doesn’t allow me to just print even or odd or select just the pages I want to print. Since my printer doesn’t do double sided printing this is problematic. I ended up printing one page from the Epson iPrint that my regular phone printing app messed up, and the Epson iPrint did it correctly. However, this was not encouraging, because of what I previously stated. It will take me way too long and be too much work to bother printing it out. So I ended up buying curriculum I shouldn’t of had to buy. Your app needs fixed ASAP!!

I used HP for over twenty years. I never had to use it through an app, or spend hours on the phone figuring out how to use it. never had to call the company every six months because it just stops working. I never had to call a company and spend hours on the phone figuring out how to use their app. I never had HP tell me it was the fault of my Apple app. I have been using computers since 1979 and this printer has broken me. Never have I ever said that about a computer, printer or app before. I only kept it because my husband bought it for me last Christmas. So now I have had it for a year, hardly used it at all and cannot return it. It was expensive. I hate this printer so much I want to throw it out the window and buy a HP. OK, maybe it is not the printer’s fault that they added this app. Maybe it is just a horrible app that is messing up the printer. If only I could use the printer without the app. If only I could turn back time and tell my husband, “Quick, Get that messed up printer out of my house NOW”

While trying to print a Docusign Fidelity document for a RMD from my IRA, right in the middle, the EpsonPrint app asked me to review and accept NEW terms and conditions for using it so I wouldn’t suddenly reengineer and sell their software, and to absolve you from any screw ups that might cause me to lose data, information, or money. Took 3 tries to complete my task because the Docusign app (also stupid) kept timing out. Why not instead set a bit somewhere in memory at the FIRST acceptance of terms and conditions? Then when a user enters to do a new print job and there are pending NEW terms and conditions, complete the print job and THEN insert “To continue using the app, please review and/or accept the revised terms and conditions”. Having once accepted, would likely accept again, take a chance, “Give the poor slob one more print job, then ask.” If not accepted, then clear the bit. Russian Proverb: ‘Common sense is not common’.