Are you having issues? Select the issue you are having below and provide feedback to Sam’s Club.
- Click n Pull sometimes gives an error message when entering a parking spot.
- Scan n Go sometimes puts items in the shipping list instead of the pickup list.
- Customer service is unhelpful and unsympathetic when returning items.
It will not let me check out. Have tried many times. Unload cart and retired. I need to make an online order for shipping. Please advise.
Won’t let me checkout
Weeks now, I go to check out and the app crashes kicking me out. Will this EVER be fixed?
My app keeps saying I have over $750 in my cart when I do NOT. I only have $169.00 and won't let me add anymore. So I have to go through checkout. I thought maybe it was a problem with cache. It wasn't. I deleted app and reinstalled..no help. I even changed phones from Samsung to Google, and still the same problem. SOOOOOOPER FRUSTRATING.
I have my order in and go to cash out using a card stored on file. I enter the 3 digit code on back of the card. When I swipe to pay nothing happens
It tells me there are say 200 items in my search but only brings up maybe 40 or 50 and gets to the end of the page and won't refresh or bring up the additional items. Please fix
Won’t checkout when shopping.
Why did I have to go to a register to finish my scan and go order today? I’ve used it for years with no problems at all. Might as well go to the register to start with it would have saved me a step!
Sam's Club App doesn't recognize me when I enter Club. Asks for login....don't remember my password (won't let me save to password manager) select forgot password says hold on sending you a reset to email which I never receive, so this tells me they don't have my email or correct one have I been hacked. Have to call Customer Service AGAIN!!!
The App will not let me view my shopping cart.
When I access my shopping cart, there are error codes 102 or 201 I redownload the app, but still the same
Trying to place an order online and keeps saying my card is invalid. I even re entered my card info and still nothing
I'm having trouble w/ paying for my pick-up order online. It did this the previous time I tried to as well. It keeps telling me that my card has been declined, I've called my bank and they say there is no hold on my account, I have more than enough in my account to cover the payment, and they don't even show where a transaction had tried to go through from Sam's. Last time, it took 2 days for it to stop giving me that error message.
Scan and go won’t work , get everything scanned, go through all the steps and it tells me I need to go through check out and scan card, if I have to wait in line what use is scan and go!
Will not let me check out my items out of the cart . What an inconvenience .
It won’t let me check my items out in the cart. It shuts down 😡
App closes when I try to checkout. A week with issue now.
When I try to load my amount to my cart always is error and a number o It’s a snag . I try to close the app. Y open it again and soothing happen can you help me ?
Everytime I try to go to my cart it closes. I can’t place my order! Been several days now!
Says my Credit Card info is not valid. It is the same Credit Card I used when placing an order last week.
App won’t allow me to add items to my cart
Scan and go is not showing up on app...I have android
I can’t access my cart to check out.
Everytime I go to cart it closes the app. Unable to complete purchase.
every time i open my cart it kicks me out very disappointing i cannot place a order
When trying to checkout for a curbside pickup order app doesn’t respond and then freezes. Can not get a pickup order.
I am not able to place a pick up order. IF it allows me to select items when I hit check out I receive a "Sorry there is a Problem try again" I have tried all week to place this order. Deleted app and redownloaded and still can not place the order?
yesterday the app would only stay open on the scan screen and wouldn't let me see my cart or check out. Within 30 minutes of being in the store it depleted my entire battery.
Inside the app as soon as I click on check out it kicks me out of the app altogether
App won’t let me check out, it closes as soon as I hit checkout
Complete guide to troubleshoot Sam’s Club app on iOS and Android devices. Solve all Sam’s Club app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sam’s Club, developers of Sam’s Club.
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