Sam’s Club app not working? crashes or has problems?

Sam’s Club Status


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⚠️ Most reported problems ⚠️

Not working
42.6%

Crashes
23.9%

Something else
15.2%

Connection
5.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Sam’s Club Problems 😠👌🔥

- Click n Pull sometimes gives an error message when entering a parking spot.

- Scan n Go sometimes puts items in the shipping list instead of the pickup list.

- Customer service is unhelpful and unsympathetic when returning items.

  62 Reported Issues: 😵🆘🛟🚨📢

Anita Ruzic
2022-06-12

It will not let me check out. Have tried many times. Unload cart and retired. I need to make an online order for shipping. Please advise.

Wes
2022-06-10

Won’t let me checkout

Debbie McConnell
2022-06-06

Weeks now, I go to check out and the app crashes kicking me out. Will this EVER be fixed?

Chad Pisaneschi
2022-06-04

My app keeps saying I have over $750 in my cart when I do NOT. I only have $169.00 and won't let me add anymore. So I have to go through checkout. I thought maybe it was a problem with cache. It wasn't. I deleted app and reinstalled..no help. I even changed phones from Samsung to Google, and still the same problem. SOOOOOOPER FRUSTRATING.

Megan
2022-06-01

I have my order in and go to cash out using a card stored on file. I enter the 3 digit code on back of the card. When I swipe to pay nothing happens

Jay Smith
2022-05-31

It tells me there are say 200 items in my search but only brings up maybe 40 or 50 and gets to the end of the page and won't refresh or bring up the additional items. Please fix

Alice
2022-05-30

Won’t checkout when shopping.

Donna Adams
2022-05-27

Why did I have to go to a register to finish my scan and go order today? I’ve used it for years with no problems at all. Might as well go to the register to start with it would have saved me a step!

Wendy J Warren
2022-05-25

Sam's Club App doesn't recognize me when I enter Club. Asks for login....don't remember my password (won't let me save to password manager) select forgot password says hold on sending you a reset to email which I never receive, so this tells me they don't have my email or correct one have I been hacked. Have to call Customer Service AGAIN!!!

Frances Fowler
2022-05-22

The App will not let me view my shopping cart.

Li Zhang
2022-05-21

When I access my shopping cart, there are error codes 102 or 201 I redownload the app, but still the same

Mandy
2022-05-21

Trying to place an order online and keeps saying my card is invalid. I even re entered my card info and still nothing

Amanda Swan
2022-05-21

I'm having trouble w/ paying for my pick-up order online. It did this the previous time I tried to as well. It keeps telling me that my card has been declined, I've called my bank and they say there is no hold on my account, I have more than enough in my account to cover the payment, and they don't even show where a transaction had tried to go through from Sam's. Last time, it took 2 days for it to stop giving me that error message.

Robin Goff
2022-05-20

Scan and go won’t work , get everything scanned, go through all the steps and it tells me I need to go through check out and scan card, if I have to wait in line what use is scan and go!

Velma Faulkiner
2022-05-17

Will not let me check out my items out of the cart . What an inconvenience .

Harriet
2022-05-17

It won’t let me check my items out in the cart. It shuts down 😡

Jeanette
2022-05-16

App closes when I try to checkout. A week with issue now.

Antonio Savignon
2022-05-16

When I try to load my amount to my cart always is error and a number o It’s a snag . I try to close the app. Y open it again and soothing happen can you help me ?

Carol Teehee
2022-05-12

Everytime I try to go to my cart it closes. I can’t place my order! Been several days now!

Jeannette Jones
2022-05-08

Says my Credit Card info is not valid. It is the same Credit Card I used when placing an order last week.

Brian D Austin
2022-05-05

App won’t allow me to add items to my cart

Tesha Wilhite
2022-05-04

Scan and go is not showing up on app...I have android

Erika Eklund
2022-05-01

I can’t access my cart to check out.

Cindy Nuspl
2022-05-01

Everytime I go to cart it closes the app. Unable to complete purchase.

Destiny Hester
2022-04-30

every time i open my cart it kicks me out very disappointing i cannot place a order

Dawne Hoffman
2022-04-24

When trying to checkout for a curbside pickup order app doesn’t respond and then freezes. Can not get a pickup order.

Ann Stamper
2022-04-21

I am not able to place a pick up order. IF it allows me to select items when I hit check out I receive a "Sorry there is a Problem try again" I have tried all week to place this order. Deleted app and redownloaded and still can not place the order?

Suzanne Harkinson
2022-04-11

yesterday the app would only stay open on the scan screen and wouldn't let me see my cart or check out. Within 30 minutes of being in the store it depleted my entire battery.

Liz Surbaugh
2022-04-07

Inside the app as soon as I click on check out it kicks me out of the app altogether

Mila
2022-04-06

App won’t let me check out, it closes as soon as I hit checkout

Showing 31-60 of 62

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About this app

Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members.  Shop in SamsClub , then schedule a free Pickup time that works best for you.  In the club, shop contact free and skip the checkout line.  Shop and ship directly to your home or workplace – Plus members get free shipping.  Save time and shop easier every day with the Sam’s Club app.  Just shop, scan and pay, all in SamsClub .  Enjoy all your membership perks with the Sam’s Club app.  Quickly find your membership card in your account and access other membership details.  Use the tabs at the bottom to find Home, Scan & Go, Account and more.  Now you can pay for gas with the Scan & Go™ feature to save time at the pump.  Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience.  Start your cart and easily reorder your favorite products, directly in SamsClub .  Save even more with Instant Savings and track your Plus Cash Rewards.  We’ll have your order ready when you arrive.  Download SamsClub and get the most from the club today.