iStock app not working? crashes or has problems?

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Published by Getty Images Inc. on 2024-01-23

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Common dislikes about iStock app

- There is no way to purchase images, buy credits or subscriptions, or check on purchased images through the app.

- The app is useless as it requires users to visit the website to do anything.

- The app has an error message when trying to sign in, making it impossible to use.

Have a Problem with iStock – Stock Photography? Report Issue

Common iStock Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iStock app on iOS and Android devices. Solve all iStock app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iStock iPhone Issues and Solutions

iStock iOS app crashes, not working, errors
iStock iOS app network issues
iStock on iOS has black/white screen

iStock Android App Issues and Solutions

iStock has errors/crashing/not working
iStock server network connectivity issues
iStock has black screen

iStock iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iStock app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iStock app crashes or not working on Iphone (iOS):

Close and restart the iStock app on iPhone
Update iStock app to the Latest Version for iOS
Uninstall and reinstall iStock iPhone app
Update your iPhone to the latest iOS version

Fix iStock on iPhone unable to connect to server/internet connection issues::

To resolve iStock network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iStock black/white screen (blank screen) on iPhone:

Follow the iStock iOS app troubleshooting guide Here →

iStock Android App Issues and Solutions

Fix iStock not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iStock app issues:

Force Stop the iStock App
1. On android, goto "Settings" » click iStock app. » click "Force Stop".

Update iStock to the latest version on PlayStore

Clear iStock App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iStock app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iStock.

Fix iStock unable to contact server/ iStock internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iStock » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iStock » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iStock on android.

Solve iStock black/white screens issue on Android:

Follow the iStock android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Getty Images Inc., developers of iStock.

100% Contact Match

Developer: Getty Images

E-Mail: [email protected]

Website: Visit iStock Website

About this app

With our new, refreshed this app 4. 0 app, you can find the best images that speak to your inspiration, wherever you happen to be. Inspiration can strike anywhere. Easily search, save and share, create Boards and more.