Banorte Movil Reviews

I am SICK and TIRED of Banorte. When I was robbed on January 20, 2018, they did NOTHING to restore my money even though CONDUSEF told them to do so. However, they implement insanely stringent “security” restrictions that prevent me from doing nearly anything with my account. For three months, I have been unable to register new transfer recipients and no one in person, on BanorteMovil , or on the phone has been able to resolve this. Today I couldn’t log in to my account for a long time, ostensibly for security. When I tried to resolve this over the phone, the English option didn’t work, and none of the Spanish options were “nada funciona y quiero hablar con alguien que puede lograr que ALGO funcione” which is what I would have wanted. Where was all this “security” back in 2018??? If you can choose another bank, do so. Banorte and its app are garbage. Their “security” will prevent you from doing any of the dozens of activities for which a normal human being needs a bank, yet when actual security is needed they won’t help. And it’s impossible to ever reach a human being who can actually solve your problem

Everytime Banorte updates BanorteMovil they never consider the users outside Mexico, it’s a nightmare to update BanorteMovil and at the end of the support line they say. ‘You need to stop by to a bank location’ In Mexico!!! Really is this the customer service this bank gives to international users.

I needed to replace my card , I couldn’t register on line bc it was expired, open a chat waited for 30 min No response back , call the 800 number and the guy just said GO TO THE BRANCH. On the first chance that i get ill GO TO THE BRANCH and take my money out .

They have updated BanorteMovil , which was an improvement. However, it is slow and does not compare to better apps in the market such as the one offered by BBVA. If you are a foreigner like me and used to banks on the EU and US stay away from Banorte. They are dismally far behind when it comes to technology and customer service.

BanorteMovil used to work fine. Then the other day I tried to open it and NOTHING. NOTHING three days later. I decided to erase it and try downloading again, NOTHING. I actually prefer to do my banking via the website and not use BanorteMovil but I’m trying to add an account and you are telling me you are sending a notice to my app. HELP

Slow response time, and very often no service at all. BanorteMovil have some opportunities , but the whole core banking system is terrible

I add a new contact and designate as a favorite. But, the contact does not ahow at all in the transfer contact list. It shows up only in the edit contact list, but I can’t transfer from there. I have to manually enter the clabe every time.

BanorteMovil is so far behind competitors it hurts. Just spent 2 hours in the branch and twice that on the phone just to get it to work after I upgraded my phone (kept the number, just phone change)

There are many unnecessary clicks that can be eliminated in the token and other parts of the application, when a mistake is made, it would be ideal to correct the account number, description, amount, etc, without re-entering all the fields again, it would be nice to show the balance of the account on the same screen where a transfer is made, and to to have the option to delete all notifications, rather than go page by page.

The description mentions you can change the language to English but there is no where on BanorteMovil that can be done.

Open in BanorteMovil Store, the languages say Spanish or English. I have searched BanorteMovil and I cannot find the location on where to change the language from Spanish to English. I’m not sure where to look. I’ve tried to find it on the Internet too, but I can’t find it. I’m just wondering if it’s a misprinton BanorteMovil description.

BanorteMovil works really good. I would like to be able to transfer between currencies though. I shouldn’t have to go to the atm to pull from my dls acct and deposit into my pesos acct

There are some times when the program asks you not to close BanorteMovil because it is validating a click and it never stops this validation.

Major fixes were done but still takes a lot of time to load the application.

Not the best app but they try hard to please. I wish it was easier to search for transactions and history of payments

Can’t find how to read notifications inside BanorteMovil w now, that’s why I give 4 stars even it’s still going slow and some times I have to close it and open again cause it stays frozen

makes task much easier cant be with out it. highly recommend

With face id instead of the previous horrible face “recognition” BanorteMovil is definitely better. The only gripe I have now is that the withdrawal function is not working. It says something like “Try again in 15 min”, but it does it ALWAYS. I was forced to use the physical card, which is not Ok...

BanorteMovil is getting better and better. Need to work a little bit more on notifications.

Have been using BanorteMovil (in several versions) and it works great for my needs. I can easily find the information that I need.