Contact LA Times Support

Stuck on “Need more information to continue” but then I can’t click continue.. I waited this out a few weeks in hopes it would get resolved but Still the same issue!! When trying to log in I continue to get this pop up message that I cannot get past.. I have tried using safari, chrome, mobile, desktop, mobile app - and the same thing happens. I tried logging in using apple, google, facebook... the same thing happens! It says "Almost There. Need a little more information from you" but nothing happens when I click continue (I tried this after opening the “terms and conditions” and “privacy policy” as well with same result). If I click the "x" to close it, it just keeps me logged out. I have an account, it recognizes I have one. I tried resetting my password, clearing cache, cookies and history on each browser. I know I am putting in right password because when I type in a random one it says “please enter a valid password”- so its prompting this with the valid email and password. I even purchased a subscription (even though I also get it on apple news plus) and I got the notification email for the subscription too.. I called the customer service and they said they put in a ticket.. this is ridiculous. Only happening with LA Times.

I used to use the app constantly, even with its flaws, but as soon as they started the new format I find I don’t use it anymore and I just download the newspaper version. With big pictures it is harder to navigate to find what the important stories are. I like headlines so that can see at a glance the important news and stories and and pick from among them. The sections are on a small band at the top awkwardly listed horizontally, I don’t know if I can change the order to suit my usual preferences. The news app on my phone taking articles from multiple sources is similar in its use of pics, but much easier to use listing the four or five latest or most popular articles, but the proof is in my usage. When the change first occurred my brother railed about the new format, but I’d been such a long time user that I thought he was overreacting, but months later I just don’t use it. Send us a note if you change it. If there is a fee for it I will drop it.

Can’t read many articles. It keeps asking for free 30 day trial, only option is to choose it, then a box comes up saying I’m already subscribed, which I know, I’ve paid every mont for a very long time, then it gives me a box that says error. Then only option is to not read articles just get screen asking to subscribe. Why have I been paying $7.99 a month to read the few articles and get that same 30 day free trial screen and then be blocked. Why can it only see I’m subscribed when I press Start Trial, why can’t I read all the articles. So frustrating. I want to support journalism, but I want to read all the articles I’m interested in too. I can send you screenshots to show you what I’m getting, I’d appreciate help on getting this resolved. And yes I’m signed in to the app, so it should have been able to know I have been paying the monthly subscription.