Contact Epoch Times Support

by DaisyLee724

I like the Epoch Times. But I’m trying to cut back on spending, esp monthly payments. So I want to cancel my subscription. Like the other reviewer said, you have to go through several pages of “are you sure you want to cancel? Here take this better offer” and they don’t give you an option to just cancel. Early this morning I tried for a half hour to cancel. Even HAD to watch a video where the guy talks about how he wants to make canceling as easy as possible. Seriously? And then after them basically begging and offering credits and three free months and then 4.99 a month to stay, you still can’t cancel. I don’t want three free months and then a lower price. I want to cancel. This isn’t that hard to understand. I don’t want to have to call a phone number and talk to someone who’s going to try to convince me not to cancel and then guilt trip me about not being patriotic if I cancel. I’m sure I’d have an easier time canceling a msm subscription. You really want to make it as easy as possible to cancel? Give us a legitimate “CANCEL SUBSCRIPTION” button that actually does what it says.

by 4872610

I have had Epoch Times for 3 months and access it through either an iPad or iPhone, both of which are on current ios versions ( ios 14.4.1 ). My download data speed is in the 55-75 mbs range. I have never had download issues with any other app. The problem is that many, and actually that should be MANY ( pages and pages ) of the article titles are not available. You can click on the article title but it just goes into a spinning mode that never resolves. Epoch times offers an extensive guide of trouble shooting this problem, none of which are permanent fixes and all of which are time consuming. I conclude that that problem is not with the user’s individual device, but with Epoch’s servers.

With the plethora of news resources that do quickly, consistently, and conveniently work on iOS it is hard to imagine why anyone would want to be frustrated by this problem, no matter how “good” the Epoch article may be.

I would have rated it at Zero if that were an available rating, due to UI issues.

by RareReviewerSC

I started reading the Epoch Times, because I came to understood it to be the most balanced, fair, and independent source for legitimate news, without bias. But sadly, the Epoch Times is beginning to show more and more articles from biased left media sources, such as the Associated Press, and Reuters. I didn’t purchase a subscription to read those articles. I can read them pretty much just about anywhere else. Even Epoch itself is moving more to the left, with how their articles are being written. It’s subtle, but it’s becoming more and more noticeable. And be prepared to spend about at minimum, 10-20 minutes trying to cancel a subscription with them. They try their hardest to get you to keep your subscription, offering you discounts, then making you watch a video before proceeding to where you think you can finally cancel your subscription, only to find out you have to call them to cancel it. Then, when you get to talking to one of their representatives, they ask you to listen to a scripted message before they actually cancel your subscription. Even telling them that you don’t want to listen to their message, they tell you anyway. I don’t need, or desire to have to go through all that, and waste so much time, just to cancel my subscription. Overall, I’m disappointed that Epoch is going this route. What a shame.