Willow - Watch Live Cricket Reviews

I would like to make a few suggestions for IPhones. Please fix. First, The screen only rotates one direction for wide view when watching games instead of auto adjusting either direction the user is holding the device. Secondly, the this app TV layout can be difficult to navigate until you learn the layout. Could be done more like other apps that are more user friendly. Lastly, it does not allow you to listen to games without the screen and app pulled up. It would be nice to be able to listen to the games without the screen having to be in the for front. Does allow user to watch Cricket on multiple platforms in great quality.

this app TV should not be in Willow Store because they would not let you unsubscribe without sending multiple emails to customer service. For this reason only people should look for alternatives.
Their stand-alone subscription used to be a good value but the content they now have is useless.
I am giving 2 stars because I was able to to watch the content they had without much interruption (expect for a couple of buffering issues). However, each time I had to watch on my Samsung tv I had to validate my subscription using a mobile phone. This was very annoying.
Pros - value for money if they have the content you want to watch
Cons - hard to cancel subscription, very little high profile cricket content, does not seamlessly work across different platforms

this app tv always takes our precious time away from us for their business collaborations, I mean we have to do the hard work entering our login ID and passwords to follow the process to watch Ipl or any other series. Why can’t this app tv provides customer a seemless service regardless of their collaborations. I really hate to go through the process to setting up again for this we pay a premium membership price. Please take a leaf out of Netflix’s customer service and the way they handle their content sharing, collaborations with various production companies and effective policies in implementing its business model seamlessly without disturbing the customers. Please don’t redirect to another website next time in order to watch cricket , work with the new company and make sure this app tv subscribers will get to watch without any links or layers of process. We don’t Have time to babysit your team.

This is a disastrous app. I can’t possibly write all the things wrong with Willow. For starters here are a few:

1. Do not ever logout of Willow , like ever. If you do for some reason, then god help you. It asks for a subscription, even though if you have an active one.

2. They say, they would provide credentials for Hotstar to watch content like Ipl, Upcoming World cup. First of all, this is horrible and their instructions do not work to get the hotstar credentials. It never did for me.

3. For Christ sakes, this app does not even have a customer care phone number to reach out to. All they have is email support, which is crap. I’ve reached out plenty of times only to receive a response after 2-3 days, asking me to try the same old things which I’ve told I tried already in my emails.

4. I do not recommend this to anyone. You are better off with Hotstar. I’ve asked them to refund my money which I know will not happen, to which they replied contact Apple, since you’ve used itunes for subscription. This is LOL!!! I’ve cancelled the subscription and moved on to Hotstar. Way way betterr!!! Get a coupon on slickdeals, get the one year subscription on hotstar. Much better, not like this crappy service.

I own multiple iOS devices, fire TV and Roku. Unlike Hotstar, where everything you see on your account is viewable/playable.
Many matches on this app don’t play on my account. I guess there is a difference between this app and this app Everywhere.
Looks like you will only broadcast these matches if I were subscribed to a handful of TV providers... and also paid for this app.

Dear this app, like most people, I am getting Willow based service from you because I don’t want to be bogged down with these cable TV contracts and TV services and I think you are doing things a little backwards here and I also think it’s unreasonable that only a fraction of your matches are available for customers who use your App, while you still charge us for the full price of your service.

So being and Englishman in the US I’m glad there is a way to watch cricket. However, it is annoying that this app seems to pick and choose mid match what is going to be shown. I was watching England v NZ, tea break comes around and the match is no longer listed as available, the series is no longer listed in the fixtures.
Not happy at the inconsistent availability, and the way the video feed often cuts to a color pattern in the last session of a days play so you miss the last hour or so.
If they fix these issues I’ll upgrade to 5 stars but right now 3 is the best I can give.

This is one of the worst companies that I have dealt with. Subscription is easy, but there is no way to unsubscribe or cancel your subscription, either from the website or Willow . You have to email them to do so, and then there is no way to know if they are actually acting on it, or if it disappeared into the void.

I emailed them to cancel, and didn't get any reply or acknowledgement, even by a bot. After a week, when my subscription got renewed for the next month, then I emailed again and asked for a refund. 3 days later, they cancelled my subscription with no refund for the extra month. The next email was ignored, and I gave up.

Folks, don't give them your money. Use VPNs and pay someone else, or just pirate streams. This company is scum and deserves to go bankrupt.

Don't buy this service. This is literally a scam and they have the worst customer service, They don't have a direct line to call. You have to contact through email. This is literally a fraudulent company. They charged me twice for an annual subscription. Then I put a dispute on my credit card for the second charge. They cancelled my subscription even though I paid for an annual subscription. When I contacted their customer service they took 3 weeks to reply to my email. They said they canceled my subscription because of the dispute charge. When I asked about the first charge they didn't provide any answer. They didn't reinstate my subscription or refund the money they charged for the annual subscription. So my advice to everyone, don't buy their subscription.

I do not have any other streaming service that cuts out ever. Yet, this app cuts out multiple times during games. I really do not understand why it’s so terrible. Additionally, on Willow you constantly have to close it out, logout of my account and log back in.
I also do not understand why it takes commercial breaks between overs when sky clearly is not doing commercials because the commentators are clearly talking about something.
The content on the tv channel is constant replay of games. Why can’t they have analyst shows or something original.
Generally it’s a pretty terrible service and I can’t believe it’s basically the only way to watch cricket in the USA.

I never have any issue getting quality streams on Willow, but don’t ever try to use airplay or chromecast to play your stream on a TV. It won’t stay connected for more than a few minutes at a time. I’ve tried different phones, different TVs, and different streaming boxes and Willow fails to stay connected for all of them. Streams work fine on the phone but you can’t do Picture in Picture to browse your phone while keeping the game on. These are basic iOS features that have been out for a while, really disappointing and quite a letdown that such a popular app has yet to release an update to fix these issues.

Please don’t subscribe to this app tv. Their support team is worst. I am having issues with login to my roku app with google auto sign in. Apparently they never told that it’s not supported for tv login but allowed for account creation with google auto sign on.
When I contacted their support twice chat agent disconnected me in between. She/he had no idea what I was talking about. Sent mail to customer service and got response after two days. Response was also generic one asking me to login with user id password . They apparently donot understand the auto sign in feature use.

Tough time contacting support team who don’t understand anything. I would suggest don’t fall into this scam. They are scammers who don’t care if you loose your money. Better look for alternatives.

Willow is ridiculous. Instead of creating a bridge to go between Willow (this app tv) and the streaming service (Hotstar) for IPL2019, they want subscribers to download another app Hotstar which than ask you to go to another app (your tv provider) in order to watch a simple game. The message that they have where this app asks you to go to Hotstar to watch can only be done while live match. This is beyond frustrating. There are other free ways to watch the matches online but it’s a hassle to find good quality stream but surely that hassle is better than what this app tv is offering for its paid subscribers. And on top of that there is no way to get in touch with support through app. Please save your money and your sanity and don’t subscribe.

I delayed subscribing for months because of the bad reviews I read here. Eventually decided to give this app a chance and have been watching the Big Bash and the fantastic India vs Australia test series every night. I’ve had no problems getting a good, uninterrupted feed. I wish the highlights packages were edited a bit more
professionally for when I miss the live events (commentators are often cut mid sentence) but really for cricket lovers this app is fantastic value and has become one of my most visited apps.

I’ve got 1 year subscription and as per the add I suppose to get gaana+ access but I didn’t get any info regarding gaana+. As per the gaana+ website they are saying we can use this app login details for the same but there no option like that. I tried to reach both this app customer support and gaana as well but no response. Please don’t promote any offers if you are not able to stick to it and with no customer support is the worst part. We don’t have time to deal with this kind of silly stuff.
this app app is working fine as of now for me but absolutely zero customer support is the worst part.

I read some reviews here and didn't want to buy a this app subscription knowing how bad users' experience are. However I used it during the ashes of 2019 and realized there's nothing wrong with it (at least so far). I got a $45/year subscription which is the cheapest one around. Happy with Willow and this app's service itself. Would definitely recommend this to someone looking for a live cricket watching service. I'll give it the missing one star once I have used Willow and service enough and still satisfied with it.

When it works it’s a wonder. However that is few and far between. And for the monthly subscription price it is UNACCEPTABLE. Could you imagine if Netflix wouldn’t load at all on a monthly basis? That their servers went down each week? And if they were up the buffering was slow and regularly pixelated...regardless of your whereabouts and country?
No?! Well, some this app does this on a weekly basis and has the temerity to charge for a service they do not provide. Support is poor and automated but none of this will stop them from charging you for a service they do not provide.
Maybe it’s acceptable in India but it certainly isn’t elsewhere.

Willow works fine for me. Not many streaming issues. I think as one person mentioned, most of the buffering complaints on this forum have to do with internet speed and having a good router I think. They could do better with their customer service ( pick up phone call and resolve an issue immediately). They also could do better with their highlights package by covering important events that happened in the match instead of showing a batsman/team walking to the pavilion.

I have subscribed to this app on my phone on a monthly basis and everything was going well until a few days back this app telling me I have to go and login to Hotstar to have live streaming in the USA. When I check it out hotstar telling me I have to subscribe, now I already have a monthly subscription with this app, why I have to subscribe again and what happens to my money I paid this app. this app said they partner with hotstar to give live streaming of IPL cricket in USA, since hotstar is their partner I shouldn’t have to subscribe again.

I’ve gone from giving this five stars down to one star and now I’m going back up to three stars.
The reason for this is Willow totally screws up at times. If I don’t use it for several months I can’t watch any videos that are more than five minutes long. If I uninstall and reinstall all it starts working fine again. This is happened four times now and it’s pretty frustrating to have to reestablish credentials with my cable company as I keep forgetting the password.

I was traveling during the World Cup match between Australia and New Zealand. When I played the match highlights later in the evening, the entire 23-minute match highlights did not show a single replay - real-time or slow-mo - of any of the 19 wickets that fell during the match, whereas they showed the replay of a mis-fielding from 4 different angles! And they did not have a single highlights video of all the outs as they sometimes do!

The problem is we cricket-lovers have to rely on these morons to watch cricket in the US. I am seriously considering canceling my 10+ year subscription to this app just to teach them a lesson - but most likely they will never learn. They take us for granted.

Willow description says that subscription can be purchased within Willow , but that’s a lie. You can’t purchase the subscription within Willow . There is no option anywhere to purchase subscription. If I select a replay, I get a message that I need subscription, but no option which takes me to a place to subscribe. How exactly is one supposed to use Willow?
As an aside I have a 3rd generation Apple TV with the latest software, which also shows a this app app. Even in that, when I select a game to replay, I get a message that subscription is $9.99, but selecting that does nothing. There is another option to restore previous iTunes purchases, but the iPhone app doesn’t allow an iTunes subscription either!
This is a dumb user interface.

It has been working well most of the time. However like others said, no replay in the highlights for wickets etc, but instead shows walking back to pavilion etc. Not an intelligent use of highlights. Buffers sometimes, old highlights (after a few days are difficult to find). It doesn’t work well with the TV app. I can’t use it while traveling.

I’ve been a this app subscriber for many years. This year in the middle of the World Cup, without warning I discovered that my premium level subscription no longer worked. Instead I was asked to start a new subscription via sling TV. Needless to say there was no warning of this, no email no nothing. When I tried to follow the instructions to subscribe via sling, the sling website devoted to this app was completely overwhelmed and I was unable to do so for days at a time. As a result I missed a huge chunk of the world cup.

Of course this app has no incentive to change any of their policies since they are a monopoly. Just beautifies that you’re going to have a terrible customer experience with these idiots.

I’m a cricket and this app is one of the good channel that streams the cricket in live! But when it comes to the updates for Willow it don’t give updates regularly to fix any issues! Now a days many apps are coming with an update to iPhone X. Cricbuzz which is also a cricket based has updated their screen size to support iPhone X resolution but this app is not updated! Love to see the cricket streaming on full size resolution!! Go this app release the update soon!!!

I wish there is an option in App Store that helps a user rate a particular app ‘negatively’. I just bought(wasting $9.99) the premium this app tv subscription to watch uninterrupted, live streaming of a cricket match and I could hardly do that. There is absolutely no way to contact the Technical Support team of this app tv via a phone call and it meant that there is absolutely no way to get help. The so called ‘Live Chat’ that they have as part of their ‘Contact Us’ option is a virtual reality and you hardly get a response back there, forget about any assistance.
There are numerous 3rd party websites that hosts Replays of a completed match and I don’t think I need to waste $9.99 per month on this app to do that.