Contact Willow Support

by Dd123 Kumar

Willow tv always takes our precious time away from us for their business collaborations, I mean we have to do the hard work entering our login ID and passwords to follow the process to watch Ipl or any other series. Why can’t willow tv provides customer a seemless service regardless of their collaborations. I really hate to go through the process to setting up again for this we pay a premium membership price. Please take a leaf out of Netflix’s customer service and the way they handle their content sharing, collaborations with various production companies and effective policies in implementing its business model seamlessly without disturbing the customers. Please don’t redirect to another website next time in order to watch cricket , work with the new company and make sure willow tv subscribers will get to watch without any links or layers of process. We don’t Have time to babysit your team.

by Hulkmode007

This is a disastrous app. I can’t possibly write all the things wrong with this app. For starters here are a few:

1. Do not ever logout of the app, like ever. If you do for some reason, then god help you. It asks for a subscription, even though if you have an active one.

2. They say, they would provide credentials for Hotstar to watch content like Ipl, Upcoming World cup. First of all, this is horrible and their instructions do not work to get the hotstar credentials. It never did for me.

3. For Christ sakes, willow does not even have a customer care phone number to reach out to. All they have is email support, which is crap. I’ve reached out plenty of times only to receive a response after 2-3 days, asking me to try the same old things which I’ve told I tried already in my emails.

4. I do not recommend this to anyone. You are better off with Hotstar. I’ve asked them to refund my money which I know will not happen, to which they replied contact Apple, since you’ve used itunes for subscription. This is LOL!!! I’ve cancelled the subscription and moved on to Hotstar. Way way betterr!!! Get a coupon on slickdeals, get the one year subscription on hotstar. Much better, not like this crappy service.

by Thesikhas

I own multiple iOS devices, fire TV and Roku. Unlike Hotstar, where everything you see on your account is viewable/playable.
Many matches on Willow don’t play on my account. I guess there is a difference between Willow and Willow Everywhere.
Looks like you will only broadcast these matches if I were subscribed to a handful of TV providers... and also paid for Willow.

Dear Willow, like most people, I am getting this App based service from you because I don’t want to be bogged down with these cable TV contracts and TV services and I think you are doing things a little backwards here and I also think it’s unreasonable that only a fraction of your matches are available for customers who use your App, while you still charge us for the full price of your service.