WEB.DE app not working? crashes or has problems?

WEB.DE Status

Last Updated on 2024-10-14 by 1&1 Mail & Media GmbH

I have a problem with WEB.DE

Are you having issues? Select the issue you are having below and provide feedback to WEB.DE.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of WEB.DE Problems 😠👌🔥

- App stopped working after an update

- Some ups and downs regarding functionality

- Not receiving any mails anymore and not downloading from the server

Have a Problem with WEB.DE - Mail, Cloud & News? Report Issue

Common WEB.DE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WEB.DE app on iOS and Android devices. Solve all WEB.DE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WEB.DE iPhone Issues and Solutions

WEB.DE iOS app crashes, not working, errors
WEB.DE iOS app network issues
WEB.DE on iOS has black/white screen

WEB.DE Android App Issues and Solutions

WEB.DE has errors/crashing/not working
WEB.DE server network connectivity issues
WEB.DE has black screen

WEB.DE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WEB.DE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WEB.DE app crashes or not working on Iphone (iOS):

Close and restart the WEB.DE app on iPhone
Update WEB.DE app to the Latest Version for iOS
Uninstall and reinstall WEB.DE iPhone app
Update your iPhone to the latest iOS version

Fix WEB.DE on iPhone unable to connect to server/internet connection issues::

To resolve WEB.DE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WEB.DE black/white screen (blank screen) on iPhone:

Follow the WEB.DE iOS app troubleshooting guide Here →

WEB.DE Android App Issues and Solutions

Fix WEB.DE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WEB.DE app issues:

Force Stop the WEB.DE App
1. On android, goto "Settings" » click WEB.DE app. » click "Force Stop".

Update WEB.DE to the latest version on PlayStore

Clear WEB.DE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WEB.DE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WEB.DE.

Fix WEB.DE unable to contact server/ WEB.DE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WEB.DE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WEB.DE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WEB.DE on android.

Solve WEB.DE black/white screens issue on Android:

Follow the WEB.DE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 1&1 Mail & Media GmbH, developers of WEB.DE.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit WEB.DE Mail & Cloud Website

Privacy Policy: https://agb-server.web.de/datenschutz

Developer: WEB.DE

About this app

All your mail in a fast, sleek and easy-to-use application for your iPhone and iPad. - No setup required – just type in your address and password and you’re ready to go! Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.