WEB.DE Status

Last Updated on 2026-05-21 by 1&1 Mail & Media GmbH

I have a problem with WEB.DE

Are you having issues? Select the issue you are having below and provide feedback to WEB.DE.

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Most reported problems

Not working

39.1%

Crashes

26.1%

Connection

21.7%

13.0%

- App stopped working after an update

- Some ups and downs regarding functionality

- Not receiving any mails anymore and not downloading from the server

Common WEB.DE Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve WEB.DE network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the WEB.DE App
1. On android, goto Settings » WEB.DE » click [Force Stop]

Clear WEB.DE App Cache and Data:
1. On android, goto Settings » Apps » WEB.DE » Storage » click [Clear Data] option. This clears both data and cache.
2. restart WEB.DE.

On android, goto Settings » Apps or Manage Apps tab.
Click WEB.DE » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto WEB.DE » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch WEB.DE

E-Mail: [email protected]

Website: 🌍 Visit WEB.DE Mail & Cloud Website

Privacy Policy: https://agb-server.web.de/datenschutz

Developer: WEB.DE

Jul 08, 2026, 07:22 AM
a iOS user from Remscheid, Germany reported problems with WEB.DE : Connection
Jul 01, 2026, 04:07 AM
a AndroidOS user from Buon Ma Thuot, Vietnam reported problems with WEB.DE : Not working
Jun 27, 2026, 08:25 AM
a AndroidOS user from Berlin, Germany reported problems with WEB.DE : Not working
Jun 25, 2026, 10:10 PM
a AndroidOS user from Nuremberg, Germany reported problems with WEB.DE : Crashes
Jun 15, 2026, 02:35 PM
a AndroidOS user from Berlin, Germany reported problems with WEB.DE : Crashes
Jun 10, 2026, 07:39 AM
a Linux user from Frankfurt am Main, Germany reported problems with WEB.DE : Not working
May 15, 2026, 03:37 AM
a AndroidOS user from Dortmund, Germany reported problems with WEB.DE : Crashes
Apr 01, 2026, 09:17 AM
a Windows user from Neumarkt in der Oberpfalz, Germany reported problems with WEB.DE : Not working
Mar 28, 2026, 05:04 PM
a Mac user from Recklinghausen, Germany reported problems with WEB.DE : Crashes
Feb 13, 2026, 02:27 PM
a Windows user from Hückelhoven, Germany reported problems with WEB.DE : Login
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