J.P. Morgan Mobile Reviews

J.P. Morgan Mobile Reviews

Published by on 2024-11-06

๐Ÿท๏ธ About: The J.P. Morgan Mobile app is designed for J.P. Morgan Private Bank and J.P. Morgan Wealth Management clients who are served from the United States and use J.P. Morgan Online to access their accounts. The app allows users to manage their investment, banking, and credit accounts anytime, anywhere. It offers features such as viewing account balances and transaction history, depositing checks, sending and receiving money, paying bills, and accessing market updates and ideas.


       


Overall Customer Experience ๐Ÿ˜Ž


๐Ÿ˜Ž๐Ÿ‘Œ๐Ÿ”ฅ Positive experience
48.3%

๐Ÿ‘ฟ๐Ÿคฌ๐Ÿ˜  Negative experience
33.1%

๐Ÿ™„๐Ÿ’…๐Ÿซฅ Neutral
18.6%

~ from Justuseapp.com NLP analysis of 6,770 combined software reviews.



Summary of Customer Reviews (Takeaways): ๐Ÿ’Ž

- The app is regularly updated and polished, meeting and exceeding the needs of J.P. Morgan customers.

- The UI is easy to use and the website is great.



Read 21 Customer Service Reviews ๐Ÿ‘ฟ๐Ÿคฌ๐Ÿ˜ก๐Ÿ˜ ๐Ÿ’ข๐Ÿ˜ค

4.8 out of 5

Needs work

2022-05-21

The screen for mobile should adjust for horizontal as well as vertical positions. The alert notification is ok but when you go to the alert screen for details you have zero indication which account, if you have multiple accounts, is generating the alertโ€”-so you have to look at each account to determine the origin of the alert. Horrible.

Terrible redesign

2022-06-22

I used to love JPMorgan design until the most recent โ€œaccordionโ€ redesign (perhaps still rolling out - not yet reflected in JPMorgan Store screenshots). It just looks awful and performs terribly (stutters while scrolling, awkward gesture to get to additional account options).

Would also love to see what others have requested in their reviews, including:

- better Apple Wallet integration, allowing for push notifications of *all* transactions like AmEx
- iOS 14 widgets
- dark mode
- Siri integration

Broken

2022-07-23

Latest update doesnโ€™t let me deposit checks. Crashes every time it takes a photo. Rebooted phone, deleted and reinstalled app, installed iOS 15, and then tried it on my iPad. Nothing helped. Definitely some qc issues, guys.

The app donโ€™t even work

2022-08-24

When ever I try to sign in it says, โ€œ Please use the Chase Mobile app on your iPhone to access your accounts For help downloading JPMorgan , visit โ€”- or call us at -/โ€”-/-.โ€ My dad has did that already. What a wast of time. I called and couldnโ€™t help. Iโ€™ll try tomorrow once again.

Not better than the last version

2022-09-25

Although this version has new features it lacks one very important one that has always been very useful and available on previous versions. Thereโ€™s no way to view payments you have scheduled. You can only see account activity from bills that have already been paid. This is a major oversight and really inexcusable. Iโ€™ve also noticed that when I went to check the ratings and reviews, The ones that I saw were all from a year ago - why?

Freezes

2022-10-26

Freezes on the transaction screen

Updates

2022-11-27

Just tried to log in. JPMorgan let me waste my time logging in then AFTER that said i need to update before i log in. Why?

Good start

2022-12-28

JPMorgan is making great progress thanks for adding:

1.) Credit Journey 2.) Credit card reward offers 3.) View into external accounts. 4.) Making JPMorgan the authenticator for web logins. 5.) Identity Alerting and Monitoring

However, JPMorgan still needs:

1.) iOS 14 Home screen widgets - think Total Assets and Credit Card Balance widgets 2.) Dark Mode - come on already 3.) Budget tracking like Mint and Morgan Stanley 4.) Apple Wallet integration for all credit card transactions, not just Apple Pay ones. See AMEX on how they get this right. 5.) Ability to see scheduled bills in a calendar view. 6.) Ability to easily clear alerts, not just mark as read.

Not the best, but getting there

2023-01-29

Not the best, but decent. I agree with the comment about not being able to see the balance on pending transactions. A most tool for me! I believe it needs an update

Newest App Not as Good

2023-03-02

Easy to use for balance and deposits. Need to add back the option for all the features in PC app to phone and iPad. New presentation is not intuitive.

Have โ€œmoversโ€ include negative movment again

2023-03-31

It used to be within accounts you could hit the tab to see all of the top moving stocks - but it up or down, now it is only up. Please put the negative back in there as well.

JPM READ your reviews...

2023-05-02

While I like the JPM app, it seems apparent JPM app developers do not read reviews as to what customers want that JPMorgan does NOT do. Iโ€™d like to know WHICH account my notifications are for. I have several accounts and it is VERY tedious and time consuming to go through each one to look for the triggering activity. It canโ€™t be that difficult to do. And, several reviewers have mentioned the same thing apparently for a few years now....

All around a good app

2023-06-02

Iโ€™m glad they seem to update JPMorgan regularly. They have a solid app with an easy UI. An overall portfolio/net worth view would be great

Transfer

2023-07-04

App works great to transfer from investment to checking account.

Great App!!!

2023-08-04

I have been a J.P. Morgan customer for several years. JPMorgan meets, and exceeds my needs. Theyโ€™re consistently updating their app, and itโ€™s very polished. Something I would expect from them.

Suggestion

2023-09-05

I wish the investment accounts were totaled as well as noted individually.

Huge fan

2023-10-07

As a 21 year old that heavenly values technology this is it. JPMorgan works flawlessly and the industry research is great for trying to research stocks!

Thanks

2023-11-07

Very satisfied with the features and reliability of the system!

Love it

2023-12-09

Great app. Super quick and easy to use

Always improving

2024-01-09

Great website

Dark Mode Pleaae

2024-12-16

JPMorgan works really well. Nice design, customizable, etc. But having a dark mode version would make it even better



Is J P Morgan Safe? ๐Ÿค—๐Ÿ™


Yes. J.P. Morgan Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 6,770 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for J P Morgan Is 59.3/100.


Is J P Morgan Legit? ๐Ÿ’ฏ


Yes. J.P. Morgan Mobile is a totally legit app. This conclusion was arrived at by running over 6,770 J.P. Morgan Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for J P Morgan Is 82.2/100..


Is J.P. Morgan Mobile not working? ๐Ÿšจ


J.P. Morgan Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with J.P. Morgan Mobile? Post a Review




Features

- View intraday investment account balances, position details, and transaction history

- View banking account balances and activity

- Locate nearby Chase branches and ATMs

- Deposit checks with J.P. Morgan QuickDeposit

- Send and receive money with people using Zelle

- Pay bills and credit cards

- Send wire transfers

- Manage account and transaction-related alerts

- Access intraday quotes and news articles

- Access strategic analysis and actionable ideas through Ideas & Insights

- View contact details for your J.P. Morgan team and communicate securely with them using Messenger

- Login with Touch ID for seamless, fingerprint authentication.

  Customer Service/Support
Developer:
JPMorgan Chase & Co.

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