Contact Apple Books Support

by DME_Ski

iOS 15 has been a really buggy update whether it’s on my iPad or iPhone. It has terribly affected Books in the following ways: (1) The Book App keeps reloading my PDFs, etc. each time I open it. I’ve restarted my devices and it still does this. (2) Since the iOS 15 update (and the latest fixes to the iOS) not all of my stuff in Books is syncing properly across my devices and even my iMac. I regularly (like weekly or more often) back up my devices to the iCloud, so why is this happening? I’ve already lost a few PDFs because of this. (3) Since the latest iOS (and subsequent updates to it), I keep getting in the Books App that my iCloud Storage is Full. I pay for 50 GB of storage monthly and have only used up 8.8 GB to date. And that is the total of backing up all my Apple Devices, so I shouldn’t be seeing “Your iCloud Storage is Full”. In fact, I wonder if this iCloud Storage Full glitch is part of the problem why the stuff in my Books App is not syncing correctly. I’ve looked all of this up online and many others are having the same problems. People are warning others not to update yet to the iOS 15 update. I wish I would have listened. PLEASE PLEASE fix this. Thank you!

by RKP81

I’ve been using iPad since the very first one came out and one of the apps I use most often is the Apple Books app. I have about 2000+ PDFs and a number of purchase books and ever since I updated iOS 15 on my iPad Pro I’ve had nothing but grief with his application.
I’ve done all the normal things; run diagnostics, restarted, rebooted, deleted the app, factory reset, and made sure I was up to the most current revision etc… and it’s still extremely unstable.
It randomly crashes, it randomly loses all the bookmarks, It randomly loses the most recent PDFs I’ve opened and that was made more difficult since the search program got hosed but seems to been recently fixed with the last update.
All my subdirectories get randomly cleared of all books and I’m told that I have no books orPDFs.

I contacted Apple for support and the support technician agreed that based on the symptoms that I described and the fact that I had gone through all the normal Debug procedures that it was most likely related to the latest update. They proceeded to connect me to the next level support and unfortunately they connected me to the wrong department. When I called back I had to rehash the whole explanation of my problem all over again and I still don’t have a satisfactory answer.

It’s nice to have new features in the new iOS but I wish they would test the iOS better before they release it.
Apple get your act together.

by Gika Salama

I used to have this application to have books read out loud but after the new iOS it’s gone crazy , did used to highlight the sentence of where I am reading but now it highlights the whole page, i usually have the book starts reading at the beginning and it reads it continuously but now it stops at each chapter which is really annoying, i used to mark the page where of I stopped the book and then I will just ask it to be read out loud when I want it to start again but now I have to start at the beginning of each chapter I can’t do it from the page ,now it has to be at the beginning of each chapter. One other thing that keeps happening is that the application keeps removing and deleting some of the books from it and sometimes whenever I am downloading a book it’s telling me I don’t have the space even though I have a lot of storage left and it deletes the books in it without asking or anything. Please fix this .