Contact Barnes Noble Support

This Barnes & Noble app is full of glitches and bugs. It doesn’t keep you signed in if you close the app, and half of the time will sign you out even if you haven’t closed the app. The app doesn’t save your local store location. It always changes its location to Hamilton. The app is slow as a snail. If you select a book you want to view on the app, and then go back to view the list, it jumps back to the top of the list. When you put an item in your cart from the wishlist, it leaves to the cart, and you have the select your wishlist from the side bar if you want to go back to your wish list to add more books to your cart. When you delete an item from your wishlist, it reloads the whole page, taking you back to the very beginning of your wishlist. Between all of this nonsense and the extreme slowness of the app, it makes for an unenjoyable experience and a complete pain to use. There is no incentive to want to use the Barnes & Noble app. Is it that hard to make it a little bit more similar to eBay and Amazon’s app experience? This app has a 1.5 star rating and it doesn’t look like the app has been updated in 3 years. Barnes & Noble, I’m a rewards member and enjoy supporting the company, but seriously, get the act together and start by fixing this app. I would be very happy to change my rating and review of the Barnes and Noble app, but first, it has got to change.

Okay so I brought this book call “one night:denied” online and had to make an account, right? So basically every time I buy something I like to see what day it arrives. And I love this book so much like I read the first one I finished it in a day it was so good but they left me on a cliffhanger. ANYWAYS, I try to see when the book is coming on the website, right? And I can’t see a place that shows the places for when your books come in. It doesn’t even show past books brought. That costed 5 points taken away. So I download the app cause I’m like “it’s probably on the app” and when I tell you this app is bad I mean HORRIBLE. APPALLING. NAUSEOUS. first of all it took 15 mins to log in. It kept glitching. Mind you, I read some of the replies and I was kinda like “it won’t be this bad.” GIRL IT WAS THAT BAD. it was the website but glitchy. It takes 20+ mins to do one thing that you can do on the website. There’s no difference. It’s obvious that they only care about the website. It’s as if some 13 year old made the app, got a review stating how bad the app it, then had a mental breakdown and quit. It’s like they made the app, and quit. It’s like they just gave up on the app. It’s that bad. Don’t waste your time😭😭🫤

I love B&N & shop with them a lot, but they seem to be lost in an old shopping paradigm & they need to get the modern world. Most people shop on their smart devices. I use this app frequently &, unlike what other reviewers have said, there IS the ability to filter search results, etc. However, B&N really needs to fix the following: 1) Stop signing me out of the app at all on my smart phone. That may make sense on the web (though you should really make it MY option even there), but it makes absolutely NO sense on the phone app. And it’s annoying because it doesn’t tell you. You only know when you go to add something to your cart or wishlist. And it happens about every 10 mins even when you’re actively browsing, so you’re constantly having to sign back in. 2) Fix the WiFi issue. All of a sudden app thinks it has no signal when there IS one & it strong. Or sometimes it starts up that way, even in the store, so you have to force it to use cellular. Ridiculous! 3) Allow Nook purchases. Given that Nook is meant to be on mobile devices, it makes no sense that you can’t purchase them on the very device you’ve going to use it on.