Contact Allstate Support

by Vholmes 50

I used this app for years. It was very good. Until a few months ago Allstate decided that to use the App I am forced to accept Drivewise. I have been a customer of Allstate and one agency since 1978. That is 42 years. My home insurance has also been through the same agency. I am told that I have the cheapest rates available so basically I don’t need Drivewise. If I am a passenger in an automobile and the driver doesn’t obey speed limits or excelerates to fast and breaks at the last moment it will be logged against my driving. I also signed up for emergency road services. Allstate discontinued the app and I have to call. The first time I tried to use it the app showed that my policy was not active due to lack of payment which was wrong. The second time my wife needed he car towed to a service department. After an hour she the towing company and they received the call but did not dispatch it. It was another hour before the tow truck arrived. What if my wife had been on the side of an interstate for 2 hours. Last year Allstate sent me a link to a company to update the drivers of my vehicle. The site had an invalid security certificate. I refused to use the site. My agent had to my information. In my opinion Allstate is no longer the good hands people. I am in the process of finding another company after 42 years.

by Abacomike

I have been using this APP for almost a year. Drivewise continuously show me speeding on the Florida Turnpike over 80 miles per hour when I am always in cruise control at 65 mph - the posted speed limit. It also show me hard braking on a traffic free Turnpike. These issues have been reported continuously to their tech dept with no resolution in sight. I communicate my dissatisfaction to tech support and they agree that I was not hard braking or speeding, but they do not know the cause. I don’t trust Drivewise at all! In fact I hate it because of all the errors! Update - I. continue to have major problems with Drivewise showing I was speeding on a certain portion of the Florida Turnpike along with hard braking in both north and south lanes. Additionally, it erroneously record hard braking on artery streets that have no traffic. The updated APP (V15.9.2) did not correct this continuing erroneous reporting of braking and speeding. I am 76 years old and honestly cannot remember the last time I drove over 70 mph, let alone 80 mph. This APP is awful, especially when I depend upon it providing accurate information about my driving habits in order to receive discounts and cash rewards!

by Cjworden

Drivewise requires an always on location services. Allstate support claims this is to make the experience better for me. How is it better to drain my phones battery by using gps always and to assume anytime I’m moving over 20 mph that I’m driving (I could be a passenger, or on a bus)? Instead a GOOD experience would be to have me enable drivewise tracking when I start a trip, and to allow “only when using” gps tracking instead of collecting unnecessary data on me (maybe Allstate is selling it like Facebook just got caught? Can’t know for sure since they reserve the right to change the TOS at will...)

Also, there’s no way to know if it’s actually working...no immediate feedback that it successfully tracked your trip. Maybe if I was given the option to start and stop my trips manually, it could then do some calculations and give feedback.

Dear developers: how about you try and model your service like the countless fitness trackers out there, such as MapMyRun, strava, etc and track the actual trips when I tell you I’m driving and give IMMEDIATE feedback that the trips been recorded; because I promise you you’re not clever enough to know if it’s actually me behind the wheel...