Are you having issues? Select the issue you are having below and provide feedback to MyObservatory.
- Not compatible with iPhone X
- Some users had trouble finding the language settings
- Daily weather conditions should be bigger icons on the main page instead of cold or hot weather alerts
Complete guide to troubleshoot MyObservatory app on iOS and Android devices. Solve all MyObservatory app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hong Kong Observatory, developers of MyObservatory.
Because of the variation in both the terrian and height of where the weather stations located, and the variation of your location estimated by the mobile phone, users be noted that there would be difference between the actual situation and the weather information shown on "this app". 7. MyObservatory provides current weather including temperature, relative humidity, rainfall, wind direction and speed, as well as weather photograph collected from nearby weather stations at user's location, specified location, or selected weather stations. Depending on factors such as network usage and quality of user's mobile phone connection, it may take 5 to 20 minutes or even longer for MyObservatory to receive the notification after it is issued by the Hong Kong Observatory. 2. The location displayed in the function of "My Weather Report" is provided by third party provider. 6. This location will be displayed on the main page and in "My Weather Report". Users who wish to save battery usage of MyObservatory may enable the notification function in rainy days and before outdoor activities, and disable the function in sunny days and after finishing the outdoor activities. The meteorological data displayed on "My Location" or the station you added is provided by meteorological stations nearby, and is not necessarily from a station in the same region. The notification service of weather warnings, Special Weather Tips, and Location-based Rain Forecast is provided through the Apple Push Notification service (APNs). The clock on the main page of MyObservatory is displayed with HKT synchronizing automatically to the Observatory's Internet Time Server, and may not be the same as the time displayed on the smartphone. 8. Other data will be updated in 10-minute interval and the update time will be displayed at the bottom of the front page. 1. Users should not rely on the mobile app as the only means for reception of important weather information. In case meteorological data is not available from nearby stations, data from other meteorological stations at headquarter of the Observatory, King's Park, and Star Ferry will be used instead. MyObservatory provides link for users to browse the Observatory's Facebook Page. In the "My Location Settings", users can opt for using the automatic location service provided by the smartphone, or designating "My Location" on the map themselves. If your location cannot be found, "My Location" will show the last location which was successfully found or "Hong Kong Observatory". Although the “this app” is a free app, user will be charged by their mobile network service provider on the use of data service.