Are you having issues? Select the issue you are having below and provide feedback to VicEmergency.
- Klunky and non-responsive
- Updates take forever
- Map is very small and the second map very disjointed
- No details as to the size or type of "incident"
- Finding the whole app very klunky and not overly helpful
- Badly needs refactoring and performance tuning
Complete guide to troubleshoot VicEmergency app on iOS and Android devices. Solve all VicEmergency app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at State of Victoria - Department of Justice, developers of VicEmergency.
Warnings and information* are pushed out to a user's phone when issued by Victoria’s emergency services. • GPS integration to determine your current location** and surrounding incidents. • Share incidents and warnings with friends and family. • View today's and tomorrow’s Total Fire Ban status. * Your device must have an internet connection to receive warnings and information issued by Victorian emergency services. ** To view your current location, GPS must be switched on and location functionality enabled. *** Map symbols represent the origin of the emergency, not its current location or spread. Download this app, set up a user profile and watch zones to ensure you receive official warnings and information for areas that interest you. • Live incident map showing current warnings, planned burns and other types of incidents across Victoria. • Simple to create a profile and use watch zones that ensure you get official warnings for your local area. Emergency services use a range of other information channels including SKY TV, ABC local radio, some commercial and designated community radio stations, this app Hotline on 1800 226 226, this app website on and this app Twitter and Facebook. We recommend that you set Alert Style as 'Banners' or Alerts' and ensure that Sounds and "Show on Lock Screen" or "View in Lock Screen" (iOS6) are set to On. 1. Then ensure that everything in this section is turned On - ‘Badge App Icon’, ‘Sounds’, 'Show in Notification Center', 'Show on Lock Screen’, etc (all should be showing as green). this app is the official Victorian Government app for emergency warnings and information. Under 'Access on Lock Screen', check that 'Notifications View' is On (showing as green). 3. The this app app is just one tool to assist you to access warnings and information about emergencies, however you should never rely on just one information channel. Ensure 'Allow Notifications" or "Notification Centre" (iOS6) at top of the screen is set to On. 4. Open the device's Settings icon and then select 'Notification Center'. 2. Scroll further down and ensure that this app is in the list under INCLUDE. Click it to open it. 4. 5. Click on the Settings icon and then select Notifications. 3. Are you getting a message asking you to turn on notifications? 1.