Contact Hostelworld Support

by Mistiq

I made a booking for 3 nights, but the hostel was a dump so I left after night 1. I tried to get a full refund of the remaining two nights from the hostel but was given a partial refund bc they said they have to pay Hostel world a booking fee(which makes sense). I tried to solicit Hostel Worlds help and they provided no assistance and took no responsibility for what is ranked as a “Very Good” hostel on their site. They did not refund me the portion which is their booking fee for the 2 nights I didn’t stay (total $22). So I ended up paying hostel world 2 nights worth of booking fees for nights I did not stay there. Also The lowest possible ranking on their app is a 2. Pretty sure there are numbers lower than that... Lesson learned: If you see a hostel you want to stay at on Hostel World don’t book it through their site. You will save money by booking directly with the hostel and you will have more rights to your money

by Its Honey

I don’t know why this app was updated in the first place, and it was updated to remove features not add any, like every other app. The ability to make lists of hostels I wanted to visit…gone with no notice and didn’t even tell me what was on the list. Thanks a lot. Also thr entire design has changed and is incredibly ugly now. Also…why is the feature to filter reviews by age gone?! Such a great feature that I used because different age groups can have differing opinions of the same hostel! Seems like they’re gatekeeping these feautures and other features for a future ‘plus’ membership, as if they don’t already have the money monopoly on the hostel-booking market. Why not add more features to a plus membership instead of taking away ones that already existed for years? So greedy and such stupid updates.

by Ric582

i just landed in El Cairo, Egypt
at Miami Cairo Hostel
i have to say, i never had this problem but i think that Hostelworld just ruined part of my vacation, because now i have to go out and find a hotel room. This place is a total DUMP, never seen anything like this and i been staying in hostel for a long time in different countries.
This references in the hostelworld app must been fake, (made by someone for the hostel)
because this place is ugly and dirty, is nasty, nothing like in the pictures.. the pictures must had been altered.
There is no one staying here but me. Im completely alone, is a scary place and situation.
I dont understan why hostelworld doesnt have someone rating this places for the app.
because this does not qualify to be called a hostel. period.
This is not cool at all.
now i feel i cant trust hostelworld no more.
I will cancel my second day stay and will spend my whole day looking for a decent place to stay, thats not fair for me who came here on vacation.
I had been in bad hostels, dirty, etc..
but never something like this...
Is completely empty, no one is here, is scary place and dirty.. like i said, all references must be fake. Feel like i want to run out of here.