Contact Way Support

by Not Happy 00034

How’s this for customer service:
We made a reservation, paid for it in full through the app. Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while!
So, basically I paid for a spot, showed up to find it ... Show more fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same way recently by Way re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called Way customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund!
Needless to say, I immediately deleted the App and will never use Way again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck.

by 1650 Moriond

We pulled up to the hotel entrance and the attendant said we must go to the parking lot. When we got to the parking lot that attendant said that we needed to leave our luggage at the hotel entrance. So we had to drive back there again. Then one of us stayed with the luggage the other drove the car ... Show more back to the parking lot, parked it and then had to find her way through the convention center, multiple hallways, the hotel laundry and kitchen, before finding someone who could direct her to the front lobby. The alternative was walking around a very large series of buildings at a bad time of day. When we flew back, we called the hotel operator who said that she didn’t know where the bus was and therefore couldn’t tell us when it would arrive. We told her our location . When it did arrive, he sailed right by. We had to scream and run after the van and luckily another van Blew its horn for us.
when we asked the driver to deliver us to the car he said that he would only do it if he received a large tip, and was reluctant even then. It was only as he was berated by other passengers in our van that he agreed to do it. You might imagine that we do not recommend this location.

by Nathaniel Cayanan

This has been one of the dumbest and most negative experiences I've ever had with such a service. We ordered parking at a lot that apparently did not exist because, when we went to the destination that Apple Maps brought us to, the attendant said that it was in fact the wrong place. We drove around... Show more for about an hour trying to find the "correct" parking only to find ourselves in the same place and reject several times. We even went to the one next door, and they too told us that they did not know about our parking reservation. We ended up finding free parking on the street and walking to our venue.

That could be on the lot. BUT THEN, we contacted the app, demanding a refund. They asked us for a receipt of where we ended up parking, to which I told them that we didn't pay for parking at another place. We parked on the street. They asked for the receipt again, and I repeated myself, emphasizing that there's no receipt. They told us they wouldn't give us a refund unless it was before we checked in to the lot, which is STUPID because how do you check in to a lot that doesn't f**%ing exist!!! These idiots are a bunch of crooks.