Contact 8x8 Work Support

by DR Bergstrom

We have attempted to use this app across a few Apple devices, and for all of us the issues seems to be the same, high rate of freezes (the app simply crashes).

We attempted to re-install gathered feedback from all of our employees, but. The fact is every time you open the app, you have a higher chance of it crashing than working. And if you are successful after 2-3 attempts of re-booting the app, it will freeze most likely when you get to switch between voicemail-phone-messages.

Update: I have a feeling that this app is becoming worse with updates instead of being improved. Once they added the “dark mode” the app would act ridiculous. I tried to delete and re-install it and it still gives me trouble. Biggest frustration is that I turn off notification on call from the app until tomorrow and it still rings the phone. I deleted the app, installed it again and even without logging in it rings my cell phone through my app 😳. This looks like a big security flaw! 8x8 crew!!! Address this issue asap!!!!

by Howardfan

This service is great, in theory. However, I attempted to port my existing numbers into my 8x8 service and have been met with nothing short of a complete failure on the part of 8x8. I have tried over ten times to use the online porting service, and each time, I get halfway through and hit Continue, only to be given a blank page. No errors, no anything. Just a blank screen. I have tried in multiple browser to the same effect.

I then contacted customer support and spoke on three different occasions for over four hours, with no resolution. I am told to add comments to my Case via the support page in my portal, except the support page does not show my cases. Now their AI chatbot Otto will not even give me customer support phone numbers, not connect me to a live agent.

So again, in theory, this is a great service. In practice, I can’t even do something as simple as being my current numbers to the service. And when I try to get help, no one can even figure out how to do this simple task.

by Givelle Lamano

We’ve been working with this company for less than a month and already want to leave. We were told by the initial sales person that more than one person can text from the same phone number and be logged in at the same time which is what we relied on when we signed up despite this company being more expensive than their competitors. Less than a month in,We are already finding issues with the services that were promised to us and with communicating with customer service. We were supposed to have a configurations call today and never got a phone call. I strongly believe that how a company does anything is a great indicator of how they do many things and so far first impressions have not been good. I am calling their company now to cancel our services