SNCF Connect: Trains & routes Reviews

by Parky1101

It's 2022 and you can't get the train ticket onto Apple wallet... Which means having to unlock your phone, open SNCFConnect and navigate through it which is a pain.
If you buy a discount card, you can't put it onto SNCFConnect either, you have to show (or print) a PDF to the person who checks your ticket.
No option to export the journey onto my calendar either.
They inverted first and last name because, typical for French people, they're bad at English.
This garbage app is exactly what you would expect from the stupid government bureaucrats that made it.

by Tante Bunte

SNCFConnect does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. SNCFConnect is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. SNCFConnect is a total waste of time.

by Boogeyman112

I need proof of travels for work monthly. This new update for the website and the application make it very very difficult. Almost impossible to get my invoice. Please fix this immediately as I don’t have all the money in the world and I need to get reimbursed. Or change back to do it all the way because this was an unnecessary update and now you’re just making people run in circles

by TangoUnited

SNCFConnect is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!

by Vpbird

This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.

by Aztigram

I did not think it was possible, but they made the last app much much worse. They make it difficult to retrieve your itinerary. And the homepage actually makes it difficult to find out how to even buy a ticket. This website is going to create a lot of problems for people. These people who designed these apps actually try to use them? Complete joke. And very frustrating

by IMathew!

SNCFConnect is laggy, I get constant error messages, it takes now 3 screens to get to prices and times, the dark mode makes it difficult to see during the day, the layout/UX isn’t well thought out… I’m all for updates but this one makes everything that was great about the previous app absolute trash now. And how long will it take for you to fix everything?!

by JonRaphael

I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though SNCFConnect never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.

by Ninijee

There should be a bilingual option with English for tourists.
Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it.
Confusing

by Banifa

SNCFConnect freezes on search. Switches between French and English, and is buggy.

Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. SNCFConnect currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.

by Juweee

That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field.
Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.

by Rescue Flyer

Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.

by Commuter Bookie

Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues

I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format.

2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal

3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine.

4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to SNCFConnect - not quite sure why i needed SNCF at all - but maybe easier trip planning

by ArnoMary

SNCFConnect is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.

by AnneeD

I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.

by Timmerbee

SNCFConnect doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying.

Update: tried deleting and reinstalling SNCFConnect . Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.

by Bertrandine1

Sncf if you wish to sell a ticket from a foreign company like DB
In Germany make sure you give the customer their boarding pass.
Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.

by John Elkh

I love the SNCF app. I store my train tickets and use SNCFConnect for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.

by JKerav

First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation.
Thanks.

by J-cducanois

As many times I have tried to delete and download again, the tickets never make it to wallet and freezes SNCFConnect . The latest version 63.1 is supposed to have fixed this. IT HAS NOT.

by Jhiggi2

I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.

by Angie Verastegui

SNCFConnect is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with SNCFConnect is a bit of an inconvenience.

by John Greenstone

I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!

by WendyFarrell

Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.

by Jovan555

I love the SNCF app. I store my train tickets and use SNCFConnect for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.