OUI.sncf, EVEN SIMPLER TO BOOK YOUR TRAIN TICKETS WITHIN FRANCE AND ACROSS
EUROPE. Book, change and cancel your journeys directly from your OUI.sncf app.
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Beware using an American credit card
I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.
Nice app, cannot create account because of international phone number
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.
Worked well for me in US
Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
American in love
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.
Horrible online system
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
The app freezes on search. Switches between French and English, and is buggy. Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.
You should be ashamed of yourselves
This app is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!
A bilingual option would be helpful! Also not user friendly
There should be a bilingual option with English for tourists. Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it. Confusing
Faster to go to the station to buy a ticket
The app does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. The app is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. The app is a total waste of time.
Works well iPad, odd on iPhone
Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.
Feedback from first time user.
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation. Thanks.
I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
Flawless and quick!
I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!
Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
Needs a Little Work
The app is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with this app is a bit of an inconvenience.
Yes. OUI.sncf: Train & Bus tickets is very safe to use. This is based on our NLP (Natural language processing) analysis of over 19,911 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for OUI.sncf: Train & Bus tickets Is 45.4/100.
Yes. OUI.sncf: Train & Bus tickets is a totally legit app. This conclusion was arrived at by running over 19,911 OUI.sncf: Train & Bus tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for OUI.sncf: Train & Bus tickets Is 45.4/100.
OUI.sncf: Train & Bus tickets works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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