Porsche Connect App Reviews

I currently own 9 Porsches including a Taycan Turbo. I also have owned over 25 Porsches over the years. Love the Taycan car but hate the car PCM software and the supporting applications like this one. Too many bugs. This is the first time where Porsche releases a product that is unfinished and needs major refinement. If porsche is serious about hybrid and electrical technology, they need to refine this application and the car PCM. As an example I have to wait for 20 minutes or longer, waiting for the e-stations to display on the map in PorscheConnectApp, so I could select the charging station so I could charge my car, forcing me often to just pay for the charging with credit card, after getting tired of fiddling with PorscheConnectApp to display the charging station. They appear then disappear as quickly as they appear, rendering the porsche advertised 3 yr free charging useless since you can’t easily access it through PorscheConnectApp. This is not the Porsche I know and have known for so many years and grew to love. Perhaps I should have waited a bit before buying a Taycan. I hope they could fix the bugs in PorscheConnectApp, and hopefully fix the car pcm buggy interface and soon before we loose faith in this new product.

It is simply unbelievable that I would purchase a $130,000 Porsche Taycan and then have to wait around five to ten minutes before PorscheConnectApp decides to display the charging station so I can kick off my charge, which is itself 20-30 minutes. It’s great that Porsche provides free charging, but with all the hassle of charging it greatly detracts from the experience of having a Taycan. I can start charging on my own at home, but that doesn’t help me when I’m on the road. Then there is the other Charging NA app which works better for finding and initiating a charge, but why should there be two apps that do the same thing? Get your act together Porsche, or demand more from whatever partner builds this terrible app!

I bought a 2020 Cayenne hybrid and I am a 26 Air Force engineer and I have never had this many problems for all the weapons systems ... apps .. software systems etc that I have ever worked with. I am even half German and it’s a total embarrassment that Porsche thinks they can get away with such garbage... connect app is anything but connect.. they are making changes to cars too fast and if they can’t get a simple app to work I am worried about what I bought which is 100 times more complicated than PorscheConnectApp.. Porsche should be ashamed of themselves for even thinking about charging folks for this a year after you purchased your car...
I have never been so disappointed in my life...
I don’t need to repeat what others have already said...
Truly a sad day for the company !!!!!
Signed disappointed and left with a worthless app...
Take heed Porsche and FIX YOUR APP!!! B
I have a friend who works for The NY Times and I have documented every detail that is wrong..
it’s going to be published because After reading
All the feedback Porsche thinks they can answer with the same response and get away with it..
not here because now everyone will know how they just don’t give a dam...
You can’t expect people to buy expensive cars and be left in the dark...
signed
Not done yet!!!!!

I’ve owned several Porsches over the years. I’ll start by saying the Taycan is one of the most enjoyable to drive, which is why there is all the praise in the media. The issue is nobody is giving a fair review of owning one.

The PCM and Porsche Connect App are without a doubt the worst designed and buggy interfaces I’ve ever worked with. When they work, which is rarely. The car and PorscheConnectApp struggle to communicate. The features that are offered through PorscheConnectApp don’t actually work because a majority of the time PorscheConnectApp doesn’t communicate with the car effectively. Not mention sometimes when you pull up PorscheConnectApp it randomly sets the car alarm off. One of my favorites, it’s constantly sending me texts through the day telling me the windows are open and door is unlocked. Which after several runs to the car only to find out the warnings are incorrect.

Not only is PorscheConnectApp useless, it can be dangerous, and it’s appalling that Porsche charges you extra for this.

Stay away from this option. I agree with other reviewers that I wish I had waiting for Porsche to get this Taycan working properly before I bought one.

Porsche should market this experience as “The ultimate drivers car…….if and when it decides to work”

After months of trying to contact Porsche to add my car to PorscheConnectApp I’ve had no success. This is ridiculously annoying. Upon purchasing this vehicle I would expect to receive the same customer service and the same features that any other purchaser in the United States of America has. I cannot believe the fact that they have asked me to contact Porsche of Latin America who does not answer emails, does not answer the telephone,And quite simply does not seem to exist. The fact that Porsche operates with the ignorant mentality that Puerto Rico is part of Latin America is one of the dumbest things I’ve ever seen since moving to the island. We all speak English anyone who can afford to buy one of these cars probably speaks English so we don’t need it to be in Spanish.
I have attempted to add my car provided receipts provided copies of identification I have attempted to use my Los Angeles address my Puerto Rico address and had ZERO Customer Service assistance in getting this application functioning and adding my vehicle to the application.

I don’t think it’s too much to ask when someone purchases $100,000 vehicle to have the opportunity to utilize all the features marketed.

Such a disappointment I expected more from this company.

The Porsche Connect app has by far the worst user interface of any connected car app on the market. I have a 2019 Porsche Cayenne and am guessing that PorscheConnectApp must’ve been designed by the same team that designed the PCM software in the car, it is not at all intuitive and needs an overhaul. The technology in an $80k+ luxury car should be on par with their competitors on the market.
I literally only want to start the car and turn on the air conditioning (a separate annual service fee...) and utilize the cars WiFi connection that is apparently fully functioning by att standards but inoperable by my IT guy and children.
The tech help at both Porsche and ATT were unable to answer questions about PorscheConnectApp and persistently faulty data connection
Save yourself the headache and don’t bother with PorscheConnectApp.

As far as unintuitive apps go, this may take the cake. I have my cayenne registered in My Porsche. Done - after a bunch of back and forth emails and long wait. Then PorscheConnectApp tells me to login with my Porsche account that has my vehicle. I did that but the Connect still says I don't have a vehicle even though my Cayenne is in the My Porsche account. I am just going in circles with Connect and Car Connect. It is a lesson in frustration that leads to no outcome. They make wonderful cars, but the software leaves a lot to be desired. It's like their apps are geared towards you having a constant hand holding relationship with the company or dealer. Really? In 2019? Make me pay big for PorscheConnectApp , I don't care, just don't make me sit there scratching my head and rethinking this relationship with Porsche. It should be login, connect, go!

PorscheConnectApp is a total JOKE and should be called “porsche disconnect”.... it periodically forgets my porsche ID and stops working here and there. I just need the very basic function of remotely lock/unlock the car, but unfortunately, PorscheConnectApp is incredibly unreliable in that regard. One day PorscheConnectApp was completely down and my car key was inside the car while car is locked. I couldn’t unlock the car with PorscheConnectApp . Called the Connect service, they tole me they are undergoing an outage....so i had to spend $170 bucks for uber in order to get to my destination. Honestly, i have no complaints about the car. Car is great is every way. But PorscheConnectApp is a such a huge disappointment, and they are charging a fee for this crappy service after 1st year....

I’ve had PorscheConnectApp/feature for a year now. It took a month working with customer service to get it to pair on a brand new vehicle. It was so bad, Porsche connect customer service emailed me saying they’d extend an additional free year. I’ve been trying to redeem that year for over a month now. Every time I call back I get told they need to talk to a manager. For what these cars cost, PorscheConnectApp is horrendous. It should t be on these cars, let alone expect people to pay hundreds of dollars a year for it. The car is great but the constant frustration with a featured service makes me wonder sometimes. And the customer service reps don’t respond. Don’t follow up. Don’t follow through.

I have two Porsches trying to cone etc to PorscheConnectApp. The 911 connected for awhile and is now totally messed up for no reason. The Cayenne e-hybrid has been totally screwed up for months. A way to schedule charging is through PorscheConnectApp but it does not work. Many calls to customer support and still nothing works. I’m in technology, run large support organizations, and I’m perplexed why this is so complicated. My third car is a Tesla that has the easiest app in the world. The Taycan was on the radar as a future fixture in my garage. My Tesla will be staying in it’s place. Porsche needs to figure this out and quickly. The benefits of PorscheConnectApp, especially with a hybrid are important. Good luck Porsche!

PorscheConnectApp seems to have been rewritten. The previous version worked perfectly for searching for addresses using Google Maps and transferring to the in-car GPS/PCM. This is in a new 2017 Cayenne S E-Hybrid.

Now PorscheConnectApp has a very slow login process, followed by a dumber map powered by Here, not Google.

It cannot transfer addresses to the PCM because it says “Funct. Restricted for the vehicle.” Why? It used to work with the previous app.

There’s a share-sheet feature called My Destinations. When you select that it seems to perform a second address lookup and says it cannot find the address. Literally, the only way you get to the share sheet is by first locating the address. But then 1/2-second later it says it can’t find it again.

So, PorscheConnectApp was either rewritten to support the way newer (>2017) Porsches work and dropped support for paid-for features in current models OR Porsche is using some form of app-design logic that now requires a manual to use (because it is no longer self-evident).

Disappointing lack of appreciation for customers.

Got a taycan 4s, great car, drives awesome - long story short: pcm is horrible, app is horrible, pretentious try at software.

User profiles are half baked, connect app is horrible even though the features are super limited. Physical car dashboard is beautiful, ui is not that great, plenty of icons and crap all around, some good ideas around user profiles, mainly the idea to have the car setup for a specific driver, but the setup is not intuitive, frankly even the Porsche guy was confused and suggested to not have multiple accounts. I still don’t know if the car can use my home WiFi to download updates or if somehow it needs to be connected to a user profile phone.

Charging options/profiles are just not very intuitive either, WiFi setup to check the charge? Never works for me.

Definitely not there from an integrated point of view of software and hardware- great car though, just not a great 2020 car imo, and at a Porsche premium, which I expected much better.

I have a Taycan and PorscheConnectApp does very well on keeping you advised of charging status. Since this is my main objective, I’ll give it a 3

Having said that, the other stuff does not work or, perhaps I just can’t figure it out. Either way, it should be more intuitive.

And, for crying out loud, why did they bother to do an Apple Watch version? It has almost no function and doesn’t even look nice. I’d love to be able to check my watch to see if the car was charged.

With every update comes hope that the long term issues get fixed. Unfortunately, this update has brought the new issue of not being able to connect to the PCM.

I have had so many calls with tech support I have lost track. I have lost so much time resetting, then re-establishing my personal settings it almost feels like a joke!

I have intermittent remote access through the Connect App. It works for a month or so, then just stops working for another month or more. Then out of the blue, it will start working again!

The tech support team either will lie to you, or, if you are lucky they will tell you they know if the problem and Porsche is trying to fix it. The only issue is after over 2 years of them “trying to fix the problem,” means they have no fix. Hopefully the new cars are not having issues, my 2019 is obviously not going to be fixed.

Maybe it is time for a class action lawsuit!

I am not even sure what PorscheConnectApp is supposed to do but the process of registering with Porsche and setting it up has been a nightmare and whatever the benefits are they cannot possibly outweigh the wasted time and frustration I have experience so far. And just when I think it is all finished I bring my iPhone to the car and attempt to pair it. I followed the instructions and I get a message that services are not available now please try later. I won’t even go into the lack of response from the dealer, but focusing strictly on PorscheConnectApp and Porsche connect I would say it is a waste of time.

PorscheConnectApp has a recurring problem where as soon as I open it and before it fully loads it automatically shuts down and closes. No matter what, it then does the same thing until I delete PorscheConnectApp fully, and reinstall it, at which point it works for a while and then we start the stupidity all over again. Come on Porsche, as a maker of some of the most technologically advanced vehicles on earth how come you can’t manage to make an app that will stay open and won’t crash repeatedly?

Dealer set this up on delivery and remote functions worked for about a week. Two weeks ago, connection between the vehicle and the Porsche server began to fail unless I was in the car and the PCM system was on (key in position 1). Returned to dealer and they duplicated the problem. Call to Connect support determined that failure was due to a system outage, with no estimate on service restoration.

I read the reviews and they are accurate and objective. Porsche Connect is an unreliable app that has never ending and repeating glitches that takes days/weeks to fix. While the Porsche Connect USA support is friendly, they aren’t helpful. Every issue has to go to Germany to get solved. Time frames to get fixed are always open-ended due to “time differences.” If you don’t follow up daily, it won’t get fix. This is my first Porsche. I wouldn’t buy another one because how can a company that claims unparalleled performance allow a software program this bad to be used in their cars while providing ZERO support.

I like that it connects pretty reliably - although with a Taycan the car does not have the ability to connect to wifi so it’s not the fastest or most reliable if it’s in a low cell signal spot like my garage. But the overall functionality of PorscheConnectApp is almost a joke. It’s just climate. Yes you can tweak charging profiles/timers but if those are set up already that’s a low priority need. You cannot lock/unlock or roll down/up windows. Mostly this only is used to heat up or cool down the car.

Always been a Porsche fan, became one of the first owner of Taycan Turbo, which comes with 3-year of free charging at Electrify America...the EA is absolutely the worst, it is utterly worthless for it works only 1-2 times out of every 10 charging attempts...the Porsche Connect is very unreliable, it seldom works, slow updates, and just down and static most of the time...if not for how good the Taycan drives, there is no doubt I will get rid of ALL my Porsches!!! The 3-year of “free” charge is a shameless scam...between these two, they frustrate you so much that one just has to give up trying to charge!! Shame on you!!!

This is a really great app if you keep it in demo mode. In that mode, it shows all the things that PorscheConnectApp could do if only it had been completed. However, nothing actually works because it is in demo mode. Switching PorscheConnectApp out of demo mode takes one to a completely different place. Not really an app at all, but a web site, possibly optimized for mobile devices. Totally different look and feel. Even fully logged in, it is unable to do any of the functions touted in the demo version. Mostly directed to selling one another car. Worthless.

This upgrade has an error it assumes car odometer is reading Kilometers & convert it to miles; although the car is set to read in miles. Don’t be surprised if you are in the USA to see the odometer reading in PorscheConnectApp is different than the car odometer reading. Just multiply PorscheConnectApp reading by 1.61 and you will get the same value as the car odometer. Porsche needs to fix this version of PorscheConnectApp .