Contact Disney Cruise Line Navigator Support

by AeonShark

App stopped working on the 3rd day of my cruise. It was crashing every time I tried to open it. The rest of my review is for the days it worked.
App was not consistently providing notifications. It was nice to have visibility to all available activities and times in the app. Selecting favorite activities and the ability to list them helped with getting a quick glance at the schedule for the day, although I would have preferred for it to actually have an agenda or schedule feature. Connecting with guests in other staterooms for text messaging seemed more difficult than it should, as it required passing a long ID number associated with each other accounts to connect. You could be included in a group conversation but not be able to contact individual members of the group without first getting their long ID number. I understand it is a safety feature, but it would be nice if the app allowed the person in charge of the room to set the available contacts for everybody in the room. We had 4 staterooms and we desisted on trying to set this up for everyone as it felt very time consuming. Overall, it has potential, but we had to go back to the clumsy wave phones for now.

by MickeyBoatDad

Compared to the Disney’s park app, the Disney Cruise app is lacking. We just returned from Halloween on the High Seas and found the app to not be as updated as the paper navigator you receive in your stateroom each day. The parks app has so much integration in terms of scheduling dining, fast-passes, viewing photos, etc...this app just feels “empty”. We found that several event times such as fireworks, were not accurate on the app compared to the paper navigator. This is odd since the one bright spot of the app is the alert system. We were alerted that our glass bottom boat tour was cancelled due to weather early in the day which we appreciated since we were able to make other plans. Having said that, another alert popped up right before the scheduled time of the boat tour saying it was still happening. We just so happened to be in the right spot on Castaway Cay to check on the tour only to find out that it was still cancelled. Ironically, the weather was perfect at that point and had been for most of the day even though it was a little breezy and overcast in the morning. Odd.

Again, overall, it seems like Disney needs to overhaul this app and my suggestion would be to take the lead of the parks app where applicable. Disney people like to plan. The app should help you do so.

by Love Joy 2

I’ve had the app since the days of the old fashioned suitcase which displayed the number of days left before the cruise. I’ve also been on 5 cruises (Iceland, Alaska, etc.) so I’m not a novice. The ultimate goal is to get rid of the daily paper navigator, which is an admirable goal. Here’s what needs work: still having to go in person to sign up for brunches, tastings, etc. Each time I’ve had to sign up in person, because the app shows no availability only to discover there was lots of slots still to be had. Palo was deserted and we had six people in our bourbon tasting. When the cruise is short, this time trying to book is burning my vacation time. Secondly, the ribbon that shows “Daily activities, character greetings, etc,” does not have a left swipe arrow to indicate that banner moves. I talked to others who didn’t realize this as well. The WiFi signup should coincide with the final setting up the app on board. There should be a prompt that indicates this as a next step. Don’t send me a long sheet of paper about the WiFi when the app could automatically do this and start the clock on the 50 mg of WiFi. Also, get the app to do little drop downs asking you to sign up for your placeholder on the app. Several new folks thought they had to go to the desk to do this. Keep working on this. I have faith in the design group! Put me in the testing group!