SurePayroll for Employees Reviews

by Felicia, Pack Your Bags!!

First off, SurePayroll doesn’t offer much.
Secondly, getting ahold of somebody other than a sales rep is nearly impossible.

So I selected the call back feature so I wouldn’t have to wait. Hey the call back and have been on hold for 30 minutes. I am beyond frustrated as I have other things that need done, but instead I am sitting on hold. Get it together bc I’m a new customer - not even a month in, and I’m going to be changing.

by Jereocaalysse

SurePayroll is so trash every time I try and use it or log in it keeps saying it’s not connected to server it worked for about a week when I first for it and never was able to log in after that they need to update it

by Bricedude07

The login screen says “use Face ID” but when I tap it nothing happens. I go into the settings and Face ID is on. This is the only app I can’t get it to work on.

by RTR_Bama

All I ever get when I try to enter my credentials is an error pop-up saying that it can’t connect to server. I’ve tried on both cellular data and WiFi.

by Lktamer

You cannot print not download the check information

by 1245bki

Every time I try to login to SurePayroll my password doesn’t work it has to be reset and you can’t do it yourself.

by Casimiri2010

SurePayroll is not one the best. The service is just horrendous, but that crappy payroll service is what we have at work. Nothing to do!
I hope they charge my boss $1 dollar a month for such lousy service.

by Kendra111

This is an awful app!!! Wish they would come up with something better.
Constantly kicks you off then makes you have to reset your password , won’t let you reset your password on your own , need your employer to do this .
Would give it zero stars if I could.👎🏼👎🏼👎🏼

by Long Time Jobber User

App no longer works. Customer service has gone down hill. I was a customer since 2011 and things were great till bought over by larger company. No return calls when requested. App does not work. They sneak in charges on your bill. Find another company to work with

by 211187

SurePayroll is very slow, the Touch ID login never works, it just goes through but doesn’t log me in and everything takes forever to load. You can’t see a PDF of your paystub, just the breakdown.

Improve the speed when loading
Fix Touch ID
Improve in app speed.

by Jahiln

Everytime I go payroll, I ask myself the same question
“Has anyone from this app used their own app?”
Aka, do they eat their own dog food?
Because SurePayroll is clunky.
First off, if never remembers who I am, no matter how many times I check the remember me box
And I have to verify who I am twice via text in in a single session.
There are other issues, but this experience could really be cleaned up.

by 82jh

Annoying keeps kicking me out and has no option to change my password

by Clientmich

Please add a feature allowing printing and sharing. It’s very inconveniencing not to be able to print or share my pay stubs when I need to.
Thanks

by JasonLapene

Why not have a way for employee to download a pay statement from the mobile app? Even online from the desktop would be ideal.

by Riceguy1000

I wish I could print pay stubs from SurePayroll . Could have sworn I was able to do so before.

by Mieluvall420

There’s no way to print out a copy of your paystub from SurePayroll for say your bank or whatever it is you need it for.

by Upper Arlington

Excellent service . Thank you

by Mbegane

Simple and easy

by BlaccSwan

Secure payroll is so easy and secure.
I love the finger print easy access to check my earnings!!

Thanks again

by Chasanblac

This company does a great job.

by Mr.Brooklyn29_29

I have no clue on what I’m seeing..2 car dealers couldn’t get me approved for a loan due to the fact that no one knew how to calculate my earnings..Our employees have complained..We’re trying to convince my boss to switch to ADP,but I guess it’s cheaper to use PAYSURE,Now I see why..

by Hemanth Reddy Billa

Not able to download my pay checks

by Mizzpretty09

I wish I could download my checks from SurePayroll.

by GManII

I downloaded the new mobile paycheck app, and found it to give me the information about my pay I need quickly while I'm not in the office, or at home. When at a bank and applying for a loan, I'm able to show my pay stub to verify my income. And I know what's in my account on payday by running SurePayroll wherever I may be at the time I haven't seen anything else like it on the market.

Handy little app from this app!