Contact Abercrombie Fitch Support

I’ve been an in-store and virtual customer for over 15 years and not to say their online presence needed freshening up but their mobile app has really taken the fall. I have technical issues all of the time. I update my app whenever it tells me an update is needed soooo what’s the problem?? When I want to checkout it tells me my credentials are incorrect even though I bought something last month with the same form of payment ... I’ve had the app shutdown on me just by scrolling more times than I can count for no reason than a glitch in their software. It’s 2020 fix your app ...

I want to start off by saying that I love shopping Abercrombie. Love their style, their fits, this review is not about the quality of their clothes. This review is about their app. Specifically, how horrible the app is! I would say that the app probably works about 50% of the time that I use it. The other 50% consists of me potentially loading the homepage and when I try and click on something - whether that just be categories or my bag - the screen is blank. Can’t go through the clothes, can’t see anything on my screen at all. Sometimes half of the screen will show up - like if I try and click on my past orders it will show the order info, but then I can’t scroll down to look at any of the products I ordered. It has honestly stopped me from ordering once or twice because I wasn’t even able to add items to my bag or fully check out! It’s crazy! It’s happened so often that I felt the need to write this out because it’s so frustrating. I love this store and would love if I could give the app the same enthusiasm. :/

I made an order for my birthday: My order never went through, even though it had been received by my bank. The app said that the cost wasn’t covered but the balance that i owed reflected $0.00. I even tried twice. Called Costumer service to ask if everything was ok. They said it was and that some times takes time to reflect on the app. I checked for updates over the weekend. Today (Monday), the order was cancelled and I have a pending reversal from my bank. I’m trying again but lost one of the items that I intended to buy. The app is very glitchy, extremely annoying shopping experience, and it’s only because I really wanted the items that I came back. This has turned me off a lot from shopping with the app. I hope you guys fix it because I actually like the brand :/