Contact eKeypad ISY Support
Company Name: eKeypad Mobile Solutions LLC
About: eKeypad transforms your iOS device into a mobile controller for your Universal
Devices ISY-99i, ISY-994i and ISY-994i Z automation controller. It enables you
to easily access and control your system at home or while on the go.
eKeypad ISY Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of eKeypad Mobile Solutions LLC
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3 Most reported problems 😔💔
Terrible
by Doke2
The user interface is cryptic, and does not conform to most normal iPhone/iPad conventions. The entire in-app help and documentation is a link to their website. The website documentation is an FAQ blog with about ten relatively inane entries. Controlling individual lights and appliances does not work at all, there's an expanding tab for them, but its always empty and grey. It doesn't even list them. If you have already set up scenes via the ISY's java interface, then you can get a listing of them in this app. You can even turn scenes on or off, or dim them. However, you cannot see the current state of the scene, see the scene's members, nor edit the scene.
$45 for broken software...
by Gworosylo
I bought this application under the premise that it was the best thing out there for ISY-99i integration and remote access from the iPhone. Oh, how wrong I was.
The application itself is not very intuitive. First, it doesn't auto-discover the ISY installed in your network so you have to manually enter in the Local IP address of the device.
Next, the remote access piece is a complete joke. It tells you it doesn't work but doesn't offer anything else but that.
Finally, and more importantly, the application is flakey. Right now, I tap the icon to launch it, the splash screen comes up and then it goes back to the iPhone home screen.
As a side note, there is no documentation to support this so in short, don't waste $45 on this POS.
I'm not sure why the other reviews are so gleaming this is one of the worst applications I ever bought on iTunes.
V3.0.28 Defective
by Vbphil
The control section for Lights has disappeared in this version which means all the individual Insteon devices are gone. The only control still available are Scenes and Programs. The App is pretty much useless to me now. I've heard from the Developer that they're trying to push out a new version. Let's hope so to fix this otherwise pretty cool and functional program.
Have a Problem with eKeypad ISY? Report Issue
Why should I report an Issue with eKeypad ISY?
- Pulling issues faced by users like you is a good way to draw attention of eKeypad ISY to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a eKeypad ISY customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using eKeypad ISY.
