Victoria’s Secret Reviews

I have tried to place an order and connect it to my offers that I have received in the mail, VictoriasSecret does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through VictoriasSecret and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten VictoriasSecret to work properly.

I cannot get into my app or update my app for about a month now I’m getting a little frustrated every time I go to press update it takes me to VictoriasSecret and it says update again and then when I go back to update it loads but then it doesn’t go to VictoriasSecret what is going on with VictoriasSecret and developer getting a little frustrated I am a very avid shopper of Victoria’s Secret and I love that Heavenlee pajamas and I would like to shop but I can’t I have to go to the main websiteHow can I fix this issue? Is there anyway that you can help me out to fix this issue thank you very much hope to hear from someone soon I would hate to stop shopping at Victoria’s Secret just because of an app?

As others have previously stated and VS refuses to fix...
When your order is placed and you try to look at order details, it shows ‘part’ of the order ONLY. Clicking the purchase details to see the rest of your order only brings you back to the same screen.
If I have to go to a webpage to see my order details anyway, why even have VictoriasSecret in the first place when it’s features do not work.

Other features do work fine, so I gave it two stars, the only reason I didn’t go higher is that this issues has been reported in past reviews and VS has not taken the steps to correct it; telling me, they just don’t care to. That’s poor customer service for a company selling bras and outfits which are already priced ridiculously high, even for the nice quality you usually find, but this isn’t about the prices.... it’s about their failure to fix a broken feature

I have been an avid buyer of products from Victoria’s Secret forever. I have many leggings, tops, bras, undies, and beauty products from them. Half my wardrobe has the VS logo somewhere on it. I do see the sizing and fabric to be a little odd with some orders, so I know quality control isn’t what it’s supposed to be. But the main reason I’m leaving a bad review is because I feel like for the amount of money and support that is shown to your company, the very least you could do for your loyal customers is have a functioning website/app. Today, I was prepared to spend over a $100 and I was unable to sign in, VictoriasSecret wasn’t loading properly at all, and the deals were only available for an hour. I promptly spent almost the whole hour trying to reach customer service to no avail and no purchase was made. What a shame that a company I have always enjoyed buying from has now left such a bad taste in my mouth!

The Victoria’s Secret APP stopped working two days ago while I was trying to place an order and was at the check-out stage trying to apply my discounts I EARNED!!! Lost out on the reward card due to VictoriasSecret going CrAzY, and eventually it went to a black screen that just says VICTORIA’S SECRET in gold letters. I kept trying to re-open so I could get my order completed, but no luck! I lost several items because they sold out while I was trying to check out. Now when I try tap on VictoriasSecret it goes to the black screen w/Victoria’s Secret in gold on it and after waiting around 30-60 seconds it just closes and goes back to my home screen!!! FIX YOUR APP!!!! I shop online with y’all EVERY WEEK!!! PLEASE GET YOUR APP WORKING!!! And also, work on the Check-out and add you should add a “save for later” feature to the cart...so you don’t have to start over just to get to use the offers and rewards!!! Or so you can go ahead and add everything at once and order on two separate days!!! Thank you!!! Please fix it 🤞🛍🛍📦🎀❤️💚❤️💚

The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like crap and it’s very very aggravating thank God for VictoriasSecret and online shopping!

Victoria’s Secret Online shopping is so much better then shopping in the stores! Especially when shipping is FREE! Today I went to my local Victoria’s Secret store and I was so bummed out when I found out they were out of my size in the underwear I wanted, especially cause there’s was a wonderful deal on undies! So thinking if I get online they might be out of my size too. But I gave it a shot. And behold. I was able to get the undies in the size I need plus more, cute pajamas and a some cute bras! I punched in my offer codes and was able to save money by buying more! So worth it! But now in order to get my free shipping I just have to wait a little longer for my items to arrive but totally worth it!

I've been using VictoriasSecret for a while now and it definitely needs some updates. For one it always seems to conveniently stop working when there is a decent sale. There was a flash sale for a few hours a while ago and VictoriasSecret won't even load up/ or I just can't check out. This has happened a few times and I’ve just had to get on the actual website to purchase anything. VictoriasSecret is very laggy when it comes to loading screens and looking at multiple items. It also gives me a message saying 'this page is unavailable' when I go to look at my orders. The most basic of apps should be able to show you your own orders...

I also agree with some of the other reviewers, if I'm spending the money let me use all my available offer codes / coupons. Limit of three is kind of cheap.

Positives: Easy to search for and find items. Excellent photos and descriptions of goods. This is especially true of the colors of cosmetics. Checkout is done well, with enough steps to ensure one is given every opportunity to make desired changes, but not so many that it feels burdensome.

Negatives: A bit cumbersome and not as user-friendly as I’d like an app to be. I find the print to be clustered and arranged in an odd manner, so I am often searching for things (i.e. description and ratings) that should be more easily accessible. This is especially true of the price, which I have to hunt for more often than I’d like. I think the the use of bold text and larger font would make it easier to maneuver within VictoriasSecret .

VictoriasSecret keeps shutting itself down. I spent hours shopping and building a cart, went to place my order and all shut itself down and now all I get is a black screen that says Victoria’s Secret on it for about 20-30 seconds and it kicks me back to my home screen on my phone. I am beyond mad. This is not the first time VictoriasSecret has crashed. Last time it crashed for several weeks. I’ve missed out on exclusive offers, missed out on perks from my card, missed using gift cards as a reward from purchase, as well as lost items that were limited in quantity at the time due to the delay. This is ridiculous!

When I first got married we didn’t have much money. I looked forward to my gift card I got every year for Victoria’s Secret. It was the highlight of my year. I can afford it easier these days but I am sorely disappointed in the quality of the products. Somewhere you guys have lost your way. I would keep the same 10 pair of panties and they’d fit great, did not ride, and lasted for years. Not they do the opposite. It is ridiculous really. Please. Go back to the
Way they were before. My bras would last forever. It was so nice. No they are tight, the material is rough, and they cost twice as much. Customer service is lacking as well. The people at the stores are not friendly or helpful. They act
Like they are better than you are.
Just awful all the way around.

vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.

This my 2nd Time order online from VS & I love it, I ordered some things on 2/26 & got them this morning 2/29. I love VS products, I have lotions, the mist, bags, bras & panties. And oh yeah you must hit up the clearance sale like I did , I saved myself over $100 😁, what woman wouldn’t like that. My young daughter love wearing my stuff so I order her 2 mini lotion & mist sets & she was so excited to have her own🙂. My favorites are the Heavenly lotion & Mist, Bombshell Seduction lotion & mist , Velvet Petals Lotion & Mist, Pure Addiction Lotion & Mist & So much more. Ordering from my iPhone or iPad works wonders for this loyal VS shopper, Happy Customer here always🥰

Everytime I try to check my delivery status in VS app and the PINK app it kicks me back out. Probably to hide the fact that I’m missing several items but cannot see everything I am missing due to this problem. I placed an order MAY 30 and have not received two or more of my items (it shows a few of the items but if I click on the whole order it backs out) it is now JULY 16 and I have not received any type of information on that order (says it was backordered on JUNE 24 but I have yet to receive a shipping confirmation.) I have been shopping with VS since I was a preteen and have spent OVER $1000 there just this year but I don’t think I’ll be shopping with them anymore considering this has happened with two orders I’ve placed AFTER the no show order I mentioned above. Pathetic app and horrible service!!!

I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said VictoriasSecret needs to be updated becuz my ipod was dead and i hadnt been on VictoriasSecret with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update VictoriasSecret on my iPod will my love list icon disappear???

I went to specifically look for a red sweater
for Christmas and found one with rave reviews.
Also, on the off chance, they might offer one I looked for black cross-body purses. It had become necessary to replace my current severely worn out bag. Not only did they have it, but their style can also be worn in two (2) different ways. Which offers versatility my current bag did not.
Both items are in stock and I should receive them by the end of the week. Thus, I am extremely pleased that I checked out their app today. I have been a customer since the stores initially opened and even now that I am over age 60 I still find stylish clothes and of course the same quality in lingerie that I have come to depend on for over 40 years!
Thank you for your overall consistency in-store, online and through your Comenity Bank partnership. I value all the services you offer so graciously.
With My Best Regards,
Annemarie V. H.

I am very saddened that I can no longer use your app bc it requires iOS 13.0 or newer. My iPhone 6 is the most up to date with iOS 12.5 and therefore I can’t do anything on your app bc I can’t open it due to it prompting me to update VictoriasSecret and then I can’t update VictoriasSecret . I have a VS CC which I use a LOT shopping through VictoriasSecret . My 2 daughters were very upset they didn’t get the usual gifts they get every year at Christmas from VS and this was bc I couldn’t shop on my app like I usually do. I haven’t been going in to stores to shop with the virus going on so I am very saddened by your decision to require a certain iOS to use your app. I hope you rethink this decision before more customers are lost by not being able to shop anymore like I am.

Love VictoriasSecret it’s a must have for the holidays. It keeps you up to date on the latest offers. It’s also easy to combine the coupons you receive in your mailers or while shopping in store. VictoriasSecret offers anything one might miss in the smaller stores found in small malls. In my experience the size guide is on point. Over all fully satisfied. The only improvement could be made in the search bar. There aren’t any related suggestions underneath- so you either spell the item correctly or scroll through dozens of related items.

Did all Christmas shopping for the Ladies in my family and my friends. Plus, of course, I had to be Santa for myself 😁, and it took maybe an hour. The offers apply at checkout with a tap, all my information is loaded and CLICK. I’m kicking back stress free. VictoriasSecret has been great for me for years and there’s no running out of what you want, especially the Totes the store never has after the first hour. I get all the deals and points etc as you do in the store with no headaches. I love it!

I ordered 7 pairs of panties and only 3 of them were the ones that I actually ordered. They sent me two of the same pair of something I didn’t even order and two random ones that I never even looked at. Then I called to try and get the ones that I actually ordered and they told me I’d have to pay to return the ones that were wrong and pay for the new ones that I wanted. Every time I order from Victoria’s Secret I never get what I paid for. Absolutely ridiculous. I also recently bought socks from pink and they came the size of clown shoes. I tried going to the pink app to see my order history and it doesn’t even show I ordered them. If I could give them negative stars I would :)

As a Forever Angel cardholder I am on VictoriasSecret at least 3 times a day!! But for the past few days I haven’t been able to get on :( Just a black screen then it kicks off. I’ve tried just going on the website but I can’t check my points or my card balance, I can’t even make a payment online! Hopefully, this issue gets resolved soon. And maybe by some miracle we can use more than 3 Offers at a time!! Lately, VictoriasSecret has been super slow and glitchy and just difficult to navigate overall. So I haven’t even really purchased anything. I guess it’s a blessing in disguise - more money in my pocket!!

Trying to login to VictoriasSecret and had to reset my passcode four time. All links showed as “expired” links. This then locked my account and I was not able to reset my passcode. I Had to contact online customer support. The link they sent me also showed as an “expired” link. I’m gonna They suggested I do either:
1.sign in as a guest or 2. have me delete my whole account.
I had them delete my whole account and I could just created a new one and started over. This was very frustrating and annoying.
I know the passcode I was putting in was correct and it had to be error technically.