iQmobile Banking Reviews

iQmobileBanking is terrible. The bill pay is not working now. And there isn’t a pop up saying what is happening. Just a white page. How am I supposed to pay my bills, or check status?

iQmobileBanking is overall terrible. It is concerning when I cannot gain access from my phone to my money. I am working on finding a new credit union.

I have to log into iQmobileBanking manually every time I open it, despite the fact that I use facial recognition. This last year has been pretty consistent with this issue. I have a long and unusual password. This is an irritating inconvenience. Also, I have the same face I’ve had forever so I don’t understand what the problem is.
The same message pops up every time “due to security concerns, you’ll have to login using your password.”

This is stupid. Fix it.

Quit updating your app and making it so difficult to get into after your updates every time you update or do something. I have to figure out how to sign back in or I need to call the bank and get help signing back in. if it’s not broke, why fix it

Can you people just leave things alone and let it operate like it should you don’t need to fix something that broke can’t get it to your head

My issue isn't so much with iQmobileBanking as much as it is the bank itself. I've been with them for almost 20 years. Every time I've attempted to get a loan, I've been denied. Despite years, and years, and years of securing my money with them.. Like I get it but IQ denies me, when 50 others approve me..? So no customer loyalty in that regard, but iQmobileBanking is flawless, super easy to use, and the people at IQ are always incredibly friendly. So despite my gripe, 5 ⭐️

My issue is just personal lol🤷🏻😅

So, the entire point of push notifications, or SMS notifications, is that they alert you to events. This is undermine in its entirety by the fact that iQ has coded their online banking app to send push and SMS notifications only when you open iQmobileBanking . In effect, they’ve used the push and SMS systems to create a useless in-app notification system. On a banking app, where timely alerts are essential, this is (I’ll be light here) less than optimal. As a late-diagnosed autistic adult who has struggled his entire life with budgeting, the arrival of the smartphone with online banking and accounting apps has been a godsend. I rely on immediate push notifications to help remind and nudge me to account for a transaction in my accounting app right then and there, in the moment. It’s simply standard-issue for banking apps to provide push notifications that properly behave as push notifications, and I implore iQ to correct this bizarre—and from what I understand intentional—misbehavior.

The mobile deposit camera is garbage. I’ve tried at least 10x to deposit the check and then another check - both payroll checks. Unsure why a bank is using janky tech and making it problematic to use. Wells Fargo has a very good camera in their app but they are criminals so maybe that’s why they can afford a better program. Being gangsta must pay. 😂

I loved the older version but the newer one gives me a headache. Not user friendly, logging in was starting to work properly but now being weird again, having to go to the web to access my account is not convenient. Couldn’t access my bill payees easily and wasn’t able to update amount to pay on next bill without filling in their address etc even though it’s already in the system... not sure why they messed with it. I’ll update this once it’s fixed.

Super easy to use. I can move money around in 3 taps on a screen. I can deposit checks with my camera, and see my balance in two second. It’s can even use my Face ID to open iQmobileBanking so I don’t need to take time to sign in, but also don’t have to worry about someone else opening iQmobileBanking .

I have already logged in with my credentials and then set it as Face ID to login so when I log in to iQmobileBanking and looking at my accounts it kicks me takes me to the login at iQmobileBanking is that a bug ?anyone else have this issue

I love IQ Credit Union. I’ve been a member for several years and just all positive interactions and everyone is always so personable wether it’s customer service by phone, online or in person at any branch. I’ve lived all over the US and IQ is by far my favorite banking institution! Thank you everyone at IQ. Take a bow!! You are all fantastic!!

I have sent two different emails with my concern. Sometimes when I go in it goes directly to the page for Bill Pay. I cannot get to my accounts so I have to delete my app from my phone and reinstall it which means each time I have to go through the initial set up process. Yes my phone is up to date. I sent a message the first time the person responded immediately but had to refer to the IT Department and their response is delayed and I miss their message. This started with your update, I had no problems previously. I would appreciate you looking into this and respond in a timely manner about how you can fix this issue.

iQmobileBanking is very easy to use shows all my accounts I can access then anytime, and the people that work for IQ in salmon creek are some of the nicest people, I called the other had a problem and the tell took the time thoroughly explain my situation she didn’t get upset. She was very understanding and very nice. Just wanna say thank you

Always helpful and kind.
I’ve referred many family members!
We really appreciate the way they help out any time you have a question or need help with banking related issues!

Easy to find what you are looking for. Easy to transfer funds.
The one thing I do not like is signing in.
I have a user name that has many variations and the site used to bring up a picture. If the picture was wrong, I knew I had the wrong user name.
Now I have to make sure I’m ow it. The other was more user friendly.

I was having issues with my laptop trying to sign in to pay off my credit card then I thought of the phone app. I got in thru the IQ app, sent my payment and got out. All in no more than 5-minutes.

John

Best customers service and support. We love this IQ credit union. We love them much that we move thousand miles away different state and still loyal member. I recommended to anyone, friends and family

The new app is super easy to use and logging in for the first time was so easy! The features on iQmobileBanking are amazing, can’t wait to see and use all the new stuff! Thanks IQ.

I loved iQmobileBanking and used it frequently on both my phone and tablet. But the new version will allow only the portrait mode which makes it useless for my iPad and keyboard. It’s very disappointing to me because now I will have to go through the browser to the IQ website to do my banking business. I’m hoping they will correct this problem but it doesn’t appear that will happen.

IQ is thorough, provides opportunities and incentives to save, alerts you of safety issues with your account AND you can talk to a genuine human instead of punching numbers if you have need to. Highest praise!

The mobile app is easy to use, the customer service is always on point and nice.