Square Point of Sale is the free point-of-sale app that enables you to sell
anywhere and in any way your customers want to buy. Use the Point of Sale app
with a Square Reader for contactless and chip to allow customers to pay touch
Listed below are our top recommendations on how to get in contact with Square Point of Sale (POS). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Square Point of Sale (POS). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Square, Inc.
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE
You deactivated my account saying it was suspicious activity on it the same day I opened it. I had ONE customer who swiped her card a couple times because square declined it for the whole amount..therfore she swiped for multiple small amounts to add up to the amount charged for the services. I believe this may have been the reason for the “suspicion alert” but no one called to speak with me on it, just instantly asked for documents that I don’t have on a “new” business! So because I didn’t have a tax ID, (however, I sent you guys my tax return instead, which obviously wasn’t good enough) you guys closed my acct, and either forced me to wait 120 days for my payment, or hassle my customer to refund her card and her bring me cash instead! It was very inconvenient to me and my customer, and it makes me look very unprofessional when I’m trying to build clientele! Because of this, I’m still yet to have received my payment Ive earned, from my services provided ! Also, you guys do not accept phone calls regarding issues like this, so instead of speaking directly to a live person to gain better understanding, it’s jusy a wait time hoping that you guys understand what actually happens, with results that are non negotiable, rather the service provider accepts it or not. Horrible experience and do not recommend this system to NOBODY!!!
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