Contact Schwab Support

by Chrisjohnjarvisridiculous

The day change and possibly several other figures on the app are not accurate! I called Schwab on it and they confirmed it!! It was showing I had a day change of ~$800 whereas the actual change was only roughly $400! This prompted me to make more changes than I normally would have but in another scenario could possibly put you into a position where you think you are gaining but you are actually losing money! It definitely affects how you feel about buying or selling stock and therefore, with inaccurate figures could cause a loss of money you weren’t expecting because Schwab was not up front with the user on the problem. I even called a broker from Schwab who confirmed this anomaly and was also frustrated with it admitting that Schwab has known about it for a long time!! Because of this issue, he said many brokers at Schwab use the website instead of the app. Therefore, this app is unacceptable and a 1 star rating until they get it fixed. I will say that all of the brokers I have talked to over the phone have been super kind and helpful so I think Schwab is a decent company, but don’t get yourself into trouble using this app!

by Coolrigs

This app provides a pre historic user experience. It’s takes painstakingly long to enter stocks and options orders as there are validations at every step of entry that are firstly unnecessary (no other trading app does this) and secondly each validation takes it sweet time. It does a validation at the end again. Additionally, changing an entry like Qty or limit price wipes out what you had entered in other fields which is counter intuitive and leads you into vicious cycle of data getting removed. Takes forever. If you want to do multi leg options it is a compounding nightmare. Please design the app based on user use cases and not based on technical requirements, which should be embedded seamlessly. It’s a shame big banks with deep pockets can’t think out of the box and come up with easy to use app. Please learn from newbies like Robinhood how they easy and quick they have made option trading reinventing entire interface. This whole ordering interface shd be redone ASAP from the ground up or you are going to lose customers like me who are using their mobile devices increasingly.
Thanks for asking for feedback.

by Qh87

It seems all I can do on this app is trade and view my account in limited detail. The research capabilities are virtually nonexistent. A search for “research” yielded the reply “log in to the website and hover the cursor over the research link”. In other words this app would appear to have no research functionality

I was originally a Scottrade user before it was sold to TD Ameritrade. Now TD Ameritrade is being bought by CS. Schwab would do well to look at a substantial overhaul of the user interface on both this app and it’s website as they are both woefully lacking in the details I was accustomed to previously. I am not a CS customer by choice, I am here due to corporate institutionalization initiated by my employer and multiple acquisitions. Using Schwab’s digital resources is like looking at my grandfather’s faded tighty whities.

Schwab should pull out a blank sheet of paper and start from scratch in designing a better app/website with more functionality and ease of accessing data for research and reviewing account details. Please take a few pages from TD Ameritrade employees and any Scottrade employees that may be left on property. Just because you are bigger doesn’t mean you do things better. I find the opposite is usually more accurate.