Turkcell Reviews

Turkcell Reviews

Published by on 2024-10-17

🏷️ About: With Turkcell app, you can monitor your usage, view and pay your invoices, top-up your account, purchase packages, shop for electronics and much more with ease, speed and free of charge. You can easily switch between Turkcell and Turkcell Pasaj on the renewed interface.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
54.7%

😎👌🔥 Positive experience
27.0%

🙄💅🫥 Neutral
18.3%

~ from Justuseapp.com NLP analysis of 9,790 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Friendly user App

- Easy way to add GB to your telephone

- Offers great amounts when topping up your mobile



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Needs FULL SUPPORT for English!!!!!

2022-05-23

When choosing English option you won’t have full support of the application! Too bad coming from the first service provider in the country.

English language

2022-06-24

How can I change the language to English? In a country full of tourist, why would you not make it accessible for all?

Terrible experience all around

2022-07-25

A lot of bugs, payments fail, slow loading, unintuitive UX, etc

No real language support!

2022-08-26

As a foreign buying a package for my phone was one of the hardest thing in Turkcell for me when you try to find out what's better for you then you will see the next menu is inTurkish again so .... it won't help you and going to a store is faster

Incomplete English translations throughout the app

2022-09-27

Turkcell is not truly translated with English options for each item. Also when you go to pay by card within Turkcell it is literally impossible because of the application design prevents you from clicking “Tamam” at the bottom of the application screen

Very bad experience

2022-10-28

One big company must have English translation! Internet is so poor and slow. Never seen worse internet. App does not work if you haven’t internet! You can’t bought gb on app when you finished.

Turkcell = the worst

2022-11-29

Turkcell is very clunky and doesn’t usually work. Every time you log in, they have changed things around.

No connection

2022-12-30

When the package is finished, I can't buy extra gbs through Turkcell because it doesn't connect.

Language

2023-01-31

Don’t have any language

Need to support English

2023-03-04

As most of the foreign travelers, I only installed Turkcell to see my account details in English, but unfortunately there’s no way to change the language in Turkcell . It’s a must needed feature!

Great app but missing a crucial component

2023-04-02

I like Turkcell but the fact that it doesnt offer payments via non-Turkish cards makes it practically useless for me and all other foreigners.

It is okay

2023-05-04

Definitely need too many upgrades. Customer Service Contact Sources are also not good

Language problems

2023-06-04

I hope Turkcell will improve in order to have all the details in English as well.
Best.

Language

2023-07-06

I am using English but in the middle the language changes back to Turkish and we don’t know what to do.

Mir AF

2023-08-06

Very good application but better to have in English as well. For those who do not know Turkish.

If can add English language

2023-09-07

Easy and smooth but add English language

MR Ashoori

2023-10-09

This is my first time using this application it is very friendly user App
It will be become better if your offers also be in English

Great job

2023-11-09

Well done!!

It’s nice and easy البرنامج سهل لتعبئة الهاتف

2023-12-11

This one of the best and easy way to add GB to your telephone only 3 steps and all is done
برنامج سهل وممتع ويوفر مبالغ عند تعبئة الموبايل وانصح باستخدامه .

Mr Barznje

2024-01-11

Hi this app,
In this “last” update
Why I can’t sign in to your digital operator application?? I want to check my line status outboard to Turkey??
Kindly urgently contact me or try to solve this issue
Thanks

If you don’t know Turkish, you’re out of luck

2024-12-18

Obviously the developer doesn’t care about visitors or residents who don’t know Turkish.

I want to pay my bills but I cannot found the way

2024-12-18

I went to marmara park office but I can’t pay over there

Hi

2024-12-18

The application needs to also be in English. I thought you said it’s also avail in English...

Good app

2024-12-18

Comes in handy to top up!

Ghassan Iraq

2024-12-18

How to i can get English version??

Add language Arabia

2024-12-18

How add to language arabic to app !



Is Turkcell Safe? 🤗🙏


Yes. Turkcell is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 9,790 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Turkcell Is 33.1/100.


Is Turkcell Legit? 💯


Yes. Turkcell is legit, but not 100% legit to us. This conclusion was arrived at by running over 9,790 Turkcell User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Turkcell Is 55.5/100..


Is Turkcell not working? 🚨


Turkcell works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Turkcell? Post a Review




Features

In the "Pasaj" section of Turkcell app, you can seize the additional installment opportunities offered for you in mobile phones, smartwatches, computers, tablets, household appliances, personal care products and many other categories, in addition to credit cards and addition to the invoice.

You can make transactions for another line from Packages section also, such as paying Turkcell bill, making top up and sending packages as a gift to your loved ones.

You can check your remaining usage of your current line from the "My Remaining Usage" section on Turkcell home page and if the package is not enough for you, you can have a look at the packages offered for you and easily change your package from the "Packages" section.

You can also transfer your line to Turkcell or request new lines, apply for fixed internet and track status of your applications, apply for Superbox and discover Turkcell applications.

With Turkcell app, you can monitor your usage, view and pay your invoices, top-up your account, purchase packages, shop for electronics and much more with ease, speed and free of charge.

You can also apply for a new line or transfer your line to Turkcell form this section.

You can make applications such as new line application, fixed internet application and Superbox application and track the application status from the "My Subscriptions" section.

For your loved ones who are Turkcell users, you can make top-up and send packages as a gift.

You can easily switch to Turkcell Pasaj and take the advantage of many technological products with up to 36 months of installments and free shipping.

You can participate in the ‘’Salla Kazan’’ campaign through the Turkcell app and get many gifts such as internet and digital services every week.

You can access Turkcell Pasaj from Turkcell app’s welcome screen.

You can see all the gifts you have earned and can earn from Turkcell via the Gift Center.

Turkcell Pasaj is Turkey’s first electronic marketplace.

You can easily switch between Turkcell and Turkcell Pasaj on the renewed interface.

  Customer Service/Support
Developer:
Turkcell Iletisim Hizmetleri A.S.


Website: