Royal Bank of Scotland Reviews
Published by NatWest Group plc on 2026-03-23🏷️ About: Take control of your banking. Our app makes your day-to-day banking easy, quick and secure.
Is Royal Bank of Scotland Safe to Use?
We Investigate the app owner's website (Rbs.co.uk), verify their legitimacy, and uncover hidden scams and complaints.
Overall Customer Experience 😎
🤬 Negative experience
66.3%
😎 Positive experience
33.7%
🫥 Neutral
0.0%
Is Royal Bank of Scotland Safe?
Royal Bank of Scotland appears generally safe, but use with caution.
33.7/100
Is Royal Bank of Scotland Legit?
Royal Bank of Scotland appears legitimate, though exercise caution.
33.7/100
Read 14 Customer Service Reviews 😠💢
4.8 out of 5
Doesn’t work internationally any more
by Old_Nick
Latest update requires reregistration and involves the bank sending a text message which never arrives. The help desk just suggests contacting the phone carrier.
Terrible biometrics why can't Rbs use Apple Face ID
by Uk And Overseas Listener
I have reported constantly to RBS that their biometric is a nightmare! Response "you don't have to use it". This has been going on since they initiated it why isn't it being improved? It is extremely stressful blinking is unpleasant. They should improve it better still use the Face ID where are the users phone has the function. Apple biometrics is always going to be superior to RBS!
NOT WORKING
by Xotouchfaithxo
Updated RoyalBankofScotland and it still says "update to the latest version".. This is insanely frustrating. Never had an issue before.
Not working
by AD1ATX1
Terrible update. App does not work internationally anymore
Can’t connect from USA phone
by Astronomy Devotee
RoyalBankofScotland does not work when one tries to input a USA phone number. When registering it asks for country code from a drop-down menu. It assumes the USA is +1, whereas it is in fact 001.
It assumes ones number is now +1 *** *** ****.
It should be 001 *** *** ****.
Thus, unless RBS corrects this I cannot access my accounts from the USA.
I have contacted the help desk, and they tried to change number to start with 001, but to no avail.
Reinstate payments from all accounts!
by StopWastingCustomerTime
Why on earth did they restrict payments to be possible from current accounts only? To pay third parties I now have to first transfer money from one of my other RBS accounts to my Current account, and then make a second transaction to pay the third party. Completely unnecessary and time consuming, not to mention inconvenient and a waste of time. Please fix.
Elements that don’t work
by Mbwyllie
I have just tried to make a payment to my credit card from my current account and was unable to do so.
The RBS app is very frustrating and so much more complicated than other banks.
It should be totally redone and made more user friendly!
Hustlers
by Odmdmdieo
Rbs makes it deliberately difficult to switch money between your accounts in the hope that they will be able to charge overdraught fees. Nice try, I know what you are doing, how many of your customers don’t I wonder?
Needs work
by Arizona777
Some minutes AFTER I have approved a transaction, I get a notification on RoyalBankofScotland icon that I need to approve the same transaction. Won’t go away until I thread my way to the notification centre and view the unnecessary message.
it’s really good!
by (don't Want To Say My Name)
This is the perfect app for banking. My one problem is, it has temporarily banned me from talking to Cora, the RBS help ai robot. I don’t know why and I really need some questions answered.
Crashes
by Scoonyland
Good app , now you have pending transactions, pity when you press direct debits your app crashes and you have to login again
It works but wastes time
by Erewhom
I am usually using RoyalBankofScotland to see charges and balances and to pay bills. While it is easy to see the current account and recent transactions, I cannot understand why Bill Pay is not more obvious. I have bank accounts in three different countries and in the other two I can see Bill Pay as soon as RoyalBankofScotland opens. That is useful: when time is short (and when is it not?) I want to pay a bill and move on. RoyalBankofScotland wastes time.
Does all I need
by British Tai Chi
Does all I need
The Royal bank of Scotland bank app
by Thaiboxeruk
Excellent app to work with , I work overseas a lot and the rbs app works well for me and always updated. 10/10
Is Royal Bank of Scotland Safe? 🙏
Royal Bank of Scotland appears generally safe, but use with caution.
JustUseApp Safety Score for Royal Bank of Scotland is 33.7/100.
This assessment is based on our NLP analysis of 1,254 user reviews.
Combined with the app store average rating of 4.8/5.
Safety Analysis
87.4% of users say app is safe 👍
87.4%
9.1% of users have some concerns ⚠️
9.1%
3.5% of users say app is risky 🚨
3.5%
Is Royal Bank of Scotland Legit? 💯
Royal Bank of Scotland appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Royal Bank of Scotland is 33.7/100 .
This conclusion is based on analysis of 1,254 user reviews.
🔏 Privacy & Data Safety
Royal Bank of Scotland collected the following data from you:
-
Data Used to Track You:
- Identifiers
-
Data Linked to You:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
How was your experience with Royal Bank of Scotland? Post a Review
Features
From being able to quickly check your account balances and transactions, to moving money between accounts, sending money securely to others and paying someone new up to £750 without a card reader or getting cash from an ATM without your debit card, our app gives you greater control of your finances.
You can switch these off for your device by visiting the settings menu and the accessibility menu where you will be able to find motion and visual control settings (note this is not within our app but on your device’s settings itself).
You can log in to the app safely with your fingerprint, face, iris or secure passcode and there is always a confirmation check to make sure you’re paying the right person or business.
The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking and only in your name.
With our app, you’re covered by our secure banking promise, which makes it one of the safest ways to bank.
Contact Support
Developer:
NatWest Group plc
Contact e-Mail:
Website:
Privacy Policy:
