NASA app not working? crashes or has problems?

NASA Status

Published by NASA on 2024-01-05

Come explore with NASA and discover the latest images, videos, mission
information, news, feature stories, tweets, NASA TV, podcasts and featured
content with the NASA app. Features: • Augmented reality feature with
interactive 3D models • Augmented reality feature to find and view the
International Space Station, other NASA missions in orbit around the Earth and
the brightest stars in the sky.

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Most reported problems

Reported Issues: 5 Comments

By Jon Zimmerman 10 months ago

I have an iPhone 13 with the latest iOS update and within the past few days the NASA app will open and crash immediately. Can you fix it? I see that others also have this problem.

By Dieter 10 months ago

NASA app opens briefly and crashes immediately!

By Valerie Ryan 10 months ago

App opens and blinks out immediately

By Kiernan 10 months ago

Nasa app opens fine but screen stays blank and crashes back to home page after a second or so

By John 10 months ago

NASA app stars and crashes out

Common dislikes about NASA app

- Potential accuracy issues

- Does not allow users to edit descriptions of images

Have a Problem with NASA? Report Issue

Common NASA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NASA app on iOS and Android devices. Solve all NASA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NASA iPhone Issues and Solutions

NASA iOS app crashes, not working, errors
NASA iOS app network issues
NASA on iOS has black/white screen

NASA Android App Issues and Solutions

NASA has errors/crashing/not working
NASA server network connectivity issues
NASA has black screen

NASA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NASA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NASA app crashes or not working on Iphone (iOS):

Close and restart the NASA app on iPhone
Update NASA app to the Latest Version for iOS
Uninstall and reinstall NASA iPhone app
Update your iPhone to the latest iOS version

Fix NASA on iPhone unable to connect to server/internet connection issues::

To resolve NASA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NASA black/white screen (blank screen) on iPhone:

Follow the NASA iOS app troubleshooting guide Here →

NASA Android App Issues and Solutions

Fix NASA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NASA app issues:

Force Stop the NASA App
1. On android, goto "Settings" » click NASA app. » click "Force Stop".

Update NASA to the latest version on PlayStore

Clear NASA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NASA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NASA.

Fix NASA unable to contact server/ NASA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NASA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NASA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NASA on android.

Solve NASA black/white screens issue on Android:

Follow the NASA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NASA, developers of NASA.

100% Contact Match

Developer: NASA

E-Mail: [email protected]

Website: Visit NASA Website

About this app

Come explore with this app and discover the latest images, videos, mission information, news, feature stories, tweets, this app TV, podcasts and featured content with the this app app. • Augmented reality feature to find and view the International Space Station, other this app missions in orbit around the Earth and the brightest stars in the sky.