GetYourGuide app not working? crashes or has problems?

GetYourGuide Status

Published by GetYourGuide on 2023-12-13

Love where you’re going Download the ultimate in-destination travel app, and
enjoy access to the most popular tours and tickets in locations across the
globe. Simply tell us where you’re heading, and we’ll show you the best
guided tours, skip-the-line tickets, and must-see attractions your destination
has to offer.

I have a problem with GetYourGuide

Are you having issues? Select the issue you are having below and provide feedback to GetYourGuide.

User reports:
App has problems

User reports 37

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

64.9%

Something else

24.3%

18.9%

Crashes

10.8%

Reported Issues: 9 Comments

By Paul Williams 6 months ago

I can't pay for the activities I have booked. I want to pay early so I can access the vouchers in advance, but the website payment page keeps defaulting to a "we can't hold your basket any longer' message. I have tried on the app but after putting in my card details it keeps going back to the payment method page, with only the card option available which I select and then put in my card details, then click pay now only to go back to the payment method page again.

By Kim 10 months ago

Went to check out & got an error message that something went wrong, please try again later. So annoying!

By Nick Beeston 10 months ago

Trying to use whilst in America and each time I try to purchase it freezes

By NOOR YATI TALIB 10 months ago

have to problem to pay

By Deborah Fleischer 1 year ago

hello - i set up an account online, but cannot access it through the app - it keeps saying wrong credentials even though i changed my password after the first 2x i could not get in!

By Naomi 1 year ago

Trying to book a tour. When I click "Checkout" the screen just freezes up. Have tried on more than one device.

By CATHY SINGER 1 year ago

I've been successful recently buying a few Get Your Guide trips, but today I have repeatedly not been able to buy a senior ticket for Fun In Prague's "Prague Castle: Tour with Local Guide and Entry Ticket" for September 23, 2022 at 11am. The "Personal Details" populates with my info. but the website does not progress to "Payment Details." The circle keeps spinning in the bar at the top.

By Mabel Hernandez 1 year ago

Have problems sign in for few days

By Kerry Gilarry 2 years ago

On March 14th I purchased on-line a ticket for the Royal Andalusian School of Equestrian Art performance. The payment of $31.46Aus has been debited from my account but I have NOT received my ticket voucher. The ticket booking was for May 31st. Rows 1 -2. Kerry

Common dislikes about GetYourGuide app

- Missed tour had already taken place

- Refund denied due to website not having Dec 31 as a closing date

Have a Problem with GetYourGuide: Travel & Tickets? Report Issue

Common GetYourGuide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GetYourGuide app on iOS and Android devices. Solve all GetYourGuide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GetYourGuide iPhone Issues and Solutions

GetYourGuide iOS app crashes, not working, errors
GetYourGuide iOS app network issues
GetYourGuide on iOS has black/white screen

GetYourGuide Android App Issues and Solutions

GetYourGuide has errors/crashing/not working
GetYourGuide server network connectivity issues
GetYourGuide has black screen

GetYourGuide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GetYourGuide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GetYourGuide app crashes or not working on Iphone (iOS):

Close and restart the GetYourGuide app on iPhone
Update GetYourGuide app to the Latest Version for iOS
Uninstall and reinstall GetYourGuide iPhone app
Update your iPhone to the latest iOS version

Fix GetYourGuide on iPhone unable to connect to server/internet connection issues::

To resolve GetYourGuide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GetYourGuide black/white screen (blank screen) on iPhone:

Follow the GetYourGuide iOS app troubleshooting guide Here →

GetYourGuide Android App Issues and Solutions

Fix GetYourGuide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GetYourGuide app issues:

Force Stop the GetYourGuide App
1. On android, goto "Settings" » click GetYourGuide app. » click "Force Stop".

Update GetYourGuide to the latest version on PlayStore

Clear GetYourGuide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GetYourGuide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GetYourGuide.

Fix GetYourGuide unable to contact server/ GetYourGuide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GetYourGuide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GetYourGuide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GetYourGuide on android.

Solve GetYourGuide black/white screens issue on Android:

Follow the GetYourGuide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GetYourGuide, developers of GetYourGuide.

100% Contact Match

Developer: GetYourGuide

E-Mail: [email protected]

Website: Visit GetYourGuide Website

72.73% Contact Match

Developer: GetYourGuide

E-Mail: [email protected]

Website: Visit GetYourGuide Website

About this app

Simply tell us where you’re heading, and we’ll show you the best guided tours, skip-the-line tickets, and must-see attractions your destination has to offer. Join millions of users and choose from thousands of incredible activities, including tours of iconic attractions, family-friendly day trips, and off-the-beaten-path adventures. Download the ultimate in-destination travel app, and enjoy access to the most popular tours and tickets in locations across the globe. No matter what type of vacation you’re planning, we’ve got your travel dreams covered. Leave us a review if you’re enjoying exploring the world with this app. Has our hard work paid off? We love hearing from you. Something not quite right with GetYourGuide ? Head over to our Help page for further assistance: app.