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problems reported in the last 24 hours
Summary of GetYourGuide Problems 😠👌🔥
- Missed tour had already taken place
- Refund denied due to website not having Dec 31 as a closing date
11 Reported Issues: 😵🆘🛟🚨📢
Trying to book a tour in Vancouver and app will not accept payment.
Can’t pay, receive an error code #000
I can't pay for the activities I have booked. I want to pay early so I can access the vouchers in advance, but the website payment page keeps defaulting to a "we can't hold your basket any longer' message. I have tried on the app but after putting in my card details it keeps going back to the payment method page, with only the card option available which I select and then put in my card details, then click pay now only to go back to the payment method page again.
Went to check out & got an error message that something went wrong, please try again later. So annoying!
Trying to use whilst in America and each time I try to purchase it freezes
have to problem to pay
hello - i set up an account online, but cannot access it through the app - it keeps saying wrong credentials even though i changed my password after the first 2x i could not get in!
Trying to book a tour. When I click "Checkout" the screen just freezes up. Have tried on more than one device.
I've been successful recently buying a few Get Your Guide trips, but today I have repeatedly not been able to buy a senior ticket for Fun In Prague's "Prague Castle: Tour with Local Guide and Entry Ticket" for September 23, 2022 at 11am. The "Personal Details" populates with my info. but the website does not progress to "Payment Details." The circle keeps spinning in the bar at the top.
Have problems sign in for few days
On March 14th I purchased on-line a ticket for the Royal Andalusian School of Equestrian Art performance. The payment of $31.46Aus has been debited from my account but I have NOT received my ticket voucher. The ticket booking was for May 31st. Rows 1 -2. Kerry
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Simply tell us where you’re heading, and we’ll show you the best guided tours, skip-the-line tickets, and must-see attractions your destination has to offer. Join millions of users and choose from thousands of incredible activities, including tours of iconic attractions, family-friendly day trips, and off-the-beaten-path adventures. Download the ultimate in-destination travel app, and enjoy access to the most popular tours and tickets in locations across the globe. No matter what type of vacation you’re planning, we’ve got your travel dreams covered. Leave us a review if you’re enjoying exploring the world with this app. Has our hard work paid off? We love hearing from you. Something not quite right with GetYourGuide ? Head over to our Help page for further assistance: app.
