Contact trainchinese Support
Company Name: trainchinese B.V.
About: Learn Chinese with an amazing dictionary (plus OCR) and flash card
system.
trainchinese will teach you Chinese, with a free and complete
dictionary, thousands of vocab lists, example sentences, audio recordings,
measure words, character animations and Optical Character Recognition — not to
mention a powerful flash card training system that even includes handwriting
training!
• Our dictionary prioritises commonly-used wor.
trainchinese Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of trainchinese B.V.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit trainchinese Dictionary Website
Privacy Policy: https://www.trainchinese.com/v2/mprivacy.php
Developer: trainchinese
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3 Most reported problems 😔💔
doesn’t work
by An Onymous.
when I updated the app, I had to restore my account, the loading just began to stop on 60%.
Great design, suspicious subscription
by MangoDogFiesta
First of all, this is a great app for learning Chinese. That’s not the problem that I had with it.
The free version gives you 3 lists and 15 new words a week (Note that if you delete one, you don’t get that back). Paying for the subscription gets rid of this weekly limit, but you’ll soon notice that you’re still limited to the three lists that they give you upfront. That means that if you fill out all three lists and continue paying the subscription, you are still capped at just 300 words and are paying for essentially what you could get if you canceled your subscription. (You could get the same number of words by also just waiting 20 weeks?)
All of this is a little unconventional, but I would give them a break if it weren’t for the fact that you are also allowed to buy extra lists independently of having a subscription. This means they give you the option to spend money without getting practically anything in return (You’ll still have the weekly limit). This is when I decided that something seemed a little fishy…
It’s sad that such a great app became so offputting when it came to payment. The developers otherwise seem like honest, nice people, but I just simply can’t trust such a pricing model with my bank information. If you are ok with this model, this might be a good app for you.
helpful but technical issues
by JennJS27
Havent used the app for long but it has been helpful and I was planning to buy a subscription after trying it for a little longer but there is something really wrong with how the ‘create flash card’ keeps track of your weekly allotted free cards. Just now, I had 10 to add for this week but after I added 2, my count is down to 0. Very inconvenient and disruptive to my learning and makes me doubt how reliable this app would be if I purchased a subscription.
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- If you are a trainchinese customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using trainchinese.
