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Listed below are our top recommendations on how to get in contact with Gilt - Shop Designer Sales. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Gilt - Shop Designer Sales. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Gilt Groupe
I have been a loyal GILT shopper for YEARS purchasing most of my clothes from the site. I spent a lot and regularly to achieve Noir status, which entitled me to top positions on item waitlists and gave me credits when certain dollar thresholds were reached. The waitlist or wishlist was essentially how I did my shopping. Things were much more interesting and exclusive. The search feature on GILT used to be so robust and has been seriously dumbed down in this new model. Rue La La was fine for other purchases and some very nice things but was generally second tier. When GILT was purchased by Rue La La, they essentially became the same site in my opinion and the things I loved the most about GILT were no more. Other than cashing in some credits I had and buying ONE workout outfit, I no longer use them and it has been so terribly disappointing. The site looks and feels like Rue La La, so why bother? I’ve switched over to Yoox. I will always miss my former favorite shopping experience. Poor customer service folks have the same insufficient response for what’s now lacking on the site and I am just weary of it all. I hate it when people mess with a good thing.
Update: Wow!!! Just when I thought Gilt couldn’t get any worse, it did. The same item I mentioned down below was sent back for a return on July 2nd. I just spoke to an employee who told me it takes 3 days for the facility you drop the package off to actually ship the item, then it takes 7-10 business days for the item to get to Gilt’s warehouse, then it takes 7-10 business days from the time they receive it to process your refund. It takes up to 23 business days for a return!?! All of this with absolutely NO way to track the return process. I don’t even have any previous orders listed in my account, and now I have $1,000 lost in limbo somewhere because Gilt is a Trumpian monster. Thanks for less than nothing!!!!!! Gilt will sell you defective products and then refuse to accept them as a return or offer you any kind of solution! The way they handle their shipping is exceptionally frustrating. It is shipped through FedEx but delivered through USPS so Gilt claims less than 0% of responsibility if anything goes wrong, like when my items say delivered but they are nowhere to be found. Never using Gilt again :)
I used to love this app! I have shopped with Gilt for YEARS- but now there is now way to waitlist items, or “like” items - so there no way to find them later if you are not ready to purchase them. I used to put items into my cart, and the move item I was not sure about to my waitlist so I could purchase items I definitely wanted and could have more time to think about item I was not sure about. Not now - now you have to return to the sale and hope you can find it again! Also the search feature is not pulling up all the items in a brand anymore... I have searched brands that are available in select sales, and items that I have seen in the sale are not listed when I search the brand. Very annoying. This used to be very user friendly and has, frankly, become cumbersome to use. Too bad, so sad. If it is not fixed, I fear that many long time customers (like me) will stop using this site.
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