Contact iFax App Send Fax from iPhone Support

The trial period was full of “technical problems” from the beginning. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else. This is a huge privacy concern to me. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. They ignored the parts of my communication about this. They then only focused on the technical aspect without addressing the subscription issues. They finally assigned a different number through the technical team, but never was the over $100 charge removed. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response. They now say I have to go to Apple. This seems to be getting worse. I will wait for response and update this depending what happens. I have given them every chance to make this right. The sales person actually said they only get paid a commission for what they do. Basically that would mean to me they ignored my requests because they did not want to lose commission. I believe this is not a good message for the company to send to customers.

I previously had an option to pay a certain amount for a certain amount of fax credits. I paid $9.99 for far more credits than I needed to send a 6-page fax. This went fine. The fax was sent. Fast-forward to today, and I need to send a two-page fax. My credits are gone. And the app forces me to buy a subscription for $24/month to send the two-page fax. I try to send the fax, but the app says my email hasn’t been verified. How is that possible when I sent a fax without a problem and using the same email not two months ago? So essentially they take my money and I can’t even do what I paid (now twice) to do? This is the worst ever. And I’m so tired of this Millennial/Gen Z- era nonsense of emailing “support,” having your request going into some vortex, and never hearing back from anybody. Can we go back to the days when people answered a phone and to getting real customer service?

The trial week worked perfectly. Then, after my subscriptions were charged for both a fax number and the unlimited fax service, my assigned fax number updated to a suspended status. I contacted customer service several times, received completely basic responses from them to relog the app and check my subscription status. Of course, I'd done both before contacting them. That was the last response I received, even after asking them more than once if there was anything they could do on their end to resolve the issue. So now I'm out the very hefty annual fee for a personal fax number and the monthly fee for a subscription I have no way of being able to use. I know there's a lot going on in our world right now. I do understand that. But a simple response stating "We'll look into it" is better than silence. Please refund my subscription fees. I've already deleted the app.