Contact Sling Support

by Java Learner

They sell fast and sell aggressively but provide no good support compared toother streaming services, i have tried all of them but Sling is the worst. There is t any option to give lower than 1 star here. I like to watch live cricket matches. There was an offer where you can buy Annual Willow tv package for little cheaper. So i bought it. After few days i realized Willow tv was not showing the live match. Instead it was showing some old match highlights. And then i saw bottom message that as per willow tv and sling tv partnership they cannot show the live match. Then, the willow tv on Sling is showing different matches than you take Original Willow Tv subscription from their website. This is misleading. When i contact them to discontinue subscription after 3 days. I asked i can remain subscribed for this month but i dont need Annual package. They said you can not discontinue Annual package.
WILLOW TV CHANNEL AND WILLOW TV ON SLING SHOWS DIFFERENT PROGRAMS SO DONT GET ATTRACTED TO CHEAPER PACKAGES, YOU WILL BE STUCKED. Suppose tv streaming company tells you about new offer where you can watch HBO channel for $10 a month. You would buy it and then you realize that HBO channel showing old programs. How would you feel?

by Snmvogue

I use SlingTv with my smart tv and I must say that this has been a horrible experience. I attempted to call the customer service number for troubleshooting and the service professionals were extremely dismissive about the glitches that I detailed. When watching any program that has commercials, be prepared to be interrupted with 2 minute buffer and blackout periods. This is such an inconvenience as it subtracts from being able to have a seamless viewing experience. By the time that the program returns from the blackout/commercial break I’m completely exhausted and lost about what I was watching and where I left off. I would be far more satisfied if Sling would fix this issue. If I must be subjected to commercials, they should play from beginning to end without stopping and starting then blacking out for two minutes before returning to the program. It’s exhausting and often times I’ve fallen asleep simply because the tv blacked out for so long! It’s very frustrating and the sling representatives were unhelpful and unwilling to offer any sort of compensation for this issue even though I’d only had the service for 2 days. I feel like I’ve been ripped off and I will not stop until my voice is heard!

by Pgsus

I had sling for a month and a half. The first two weeks it was great then it started being glitchy. One day it completely stopped functioning, the little thinking wheel just kept turning and nothing was happening. I tried everything I reset my device, my internet, rest my account downloaded the app three more times , etc etc. I called customer service they told me to do everything I’ve already done which was fine, then they tell me there must be an update on the app that they need to look into so they have to escalate the matter to the engineering department. I said ok sure thinking it will be fixed maybe later in the day or next day. I called again after 3 days still same answer. A week later I’m getting frustrated because there is no follow up on their end and the app still doesn’t work. I call to cancel and was hoping like any other professional and ethical company that cares about their customers and customer satisfaction they would compensate me but they said the couldn’t unfortunately but can remove any new charges to my account. I was appalled!!! How can you ask a customer to pay for a service that isn’t working? It wasn’t about the money it was more about the principle. Oh and that was me talking to the manager who apparently has no authority to do anything. Unprofessional and extremely disappointing!!! Will never use them ever again.