Contact Reelgood Support

This is a great app, but with one big issue. Each time you click on a movie to add it to your watch list or add it to your already seen list, it shows up as a completely different movie. Very difficult to use the app when you can’t even select the movie you want. Would be a perfect app if this issue was fixed! Also, the app does not link to your online account via a browser. So you can’t sign in to your account on the app, they give you a dummy email address to use instead. So your shows and movies you track on the app does not show up when using your account on a browser. And stuff you add on a browser does not show up when using the app. What’s the point if I can’t sign in using my account on the app and access my info across browser and app?

When I started using this app, I tied it to my Gmail account, and was very excited to track across all my subscriptions. It wasn’t until I logged into the app through the native LG app that I lost all my track shows and services. I reached out to support, but heard nothing back. So I started again, building my watch list for the second time. Everything was showing up on my iPhone. Then I decided to log in to the app on the Apple TV. All my data was gone again. So now I am rebuilding my list. I like the interface, but if I can’t use it across devices, whether iOS or other devices, what’s the point? I’ll try one more time, but if I lose my data again, I’ll move to another universal search app.

I love the look of Reelgood and the simplicity of how it works, but unfortunately an app like this is only as good as its database and it is just not good.. at all. TV series have missing episodes, duplicate episodes, episodes with no summary, episodes stuck in the wrong season. And the most important thing — which streaming services these programs are available on — is often incomplete or woefully out of date. Even the list of services is sometimes out of whack. For example, Sundance Now is supported, but bizarrely I cannot add it to my list of services. Why?? And I wish I could say the support is good at least, but I contacted them two years ago about a series where each episode was listed three times (for three different services — none of which was the one I was watching it on), and although I received a prompt and polite response, it’s still never been fixed. Now, if you only watch movies or the most mainstream TV, Reelgood may work fine for you. But I find JustWatch to be far more reliable.