SFR & Moi app not working? crashes or has problems?

SFR & Moi Status

Published by SFR on 2023-11-23

Avec l’appli SFR & Moi, pilotez facilement toutes vos lignes Mobiles & Box
! Suivez vos consommations et vos factures - Maîtrisez votre budget où que
vous soyez, en France ou à l’étranger, grâce au suivi détaillé de vos
consommations pour l’ensemble de vos lignes Mobiles et Box SFR - Consultez,
téléchargez et payez vos dernières factures Adaptez votre offre à vos
envies - Gérez votre offre en choisissant .

I have a problem with SFR & Moi

Are you having issues? Select the issue you are having below and provide feedback to SFR & Moi.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

66.7%

33.3%

Reported Issues: 0 Comments

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Common SFR & Moi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SFR & Moi app on iOS and Android devices. Solve all SFR & Moi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SFR & Moi iPhone Issues and Solutions

SFR & Moi iOS app crashes, not working, errors
SFR & Moi iOS app network issues
SFR & Moi on iOS has black/white screen

SFR & Moi Android App Issues and Solutions

SFR & Moi has errors/crashing/not working
SFR & Moi server network connectivity issues
SFR & Moi has black screen

SFR & Moi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SFR & Moi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SFR & Moi app crashes or not working on Iphone (iOS):

Close and restart the SFR & Moi app on iPhone
Update SFR & Moi app to the Latest Version for iOS
Uninstall and reinstall SFR & Moi iPhone app
Update your iPhone to the latest iOS version

Fix SFR & Moi on iPhone unable to connect to server/internet connection issues::

To resolve SFR & Moi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SFR & Moi black/white screen (blank screen) on iPhone:

Follow the SFR & Moi iOS app troubleshooting guide Here →

SFR & Moi Android App Issues and Solutions

Fix SFR & Moi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SFR & Moi app issues:

Force Stop the SFR & Moi App
1. On android, goto "Settings" » click SFR & Moi app. » click "Force Stop".

Update SFR & Moi to the latest version on PlayStore

Clear SFR & Moi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SFR & Moi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SFR & Moi.

Fix SFR & Moi unable to contact server/ SFR & Moi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SFR & Moi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SFR & Moi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SFR & Moi on android.

Solve SFR & Moi black/white screens issue on Android:

Follow the SFR & Moi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SFR, developers of SFR & Moi.

87.5% Contact Match

Developer: SFR

E-Mail: [email protected]

Website: Visit SFR & Moi Website

58.82% Contact Match

Developer: SFR

E-Mail: [email protected]

Website: Visit SFR Website

About this app

Avec l’appli SFR & Moi, pilotez facilement toutes vos lignes Mobiles & Box ! - Divertissement ? International ? Sécurité ? - Pilotez directement tous vos avantages SFR FAMiLY! Téléchargement et usage gratuit en France métropolitaine (hors coût de connexion internet mobile selon l'offre SFR souscrite). Application accessible aux clients SFR disposant d’une offre mobile, tablette & clé ou ADSL/THD/Fibre.