SFR & Moi Status

Last Updated on 2026-03-24 by SFR

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Most reported problems

Not working

42.9%

Account

28.6%

Common SFR & Moi Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SFR & Moi network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SFR & Moi App
1. On android, goto Settings » SFR & Moi » click [Force Stop]

Clear SFR & Moi App Cache and Data:
1. On android, goto Settings » Apps » SFR & Moi » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SFR & Moi.

On android, goto Settings » Apps or Manage Apps tab.
Click SFR & Moi » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SFR & Moi » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SFR & Moi

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Developer: SFR

Apr 14, 2026, 05:34 AM
a user from Witry-lès-Reims, France reported problems with SFR & Moi : Not working
Sep 07, 2025, 03:15 PM
a Windows user from Ibos, France reported problems with SFR & Moi : Not working
Jul 24, 2025, 08:09 PM
a AndroidOS user from Nantes, France reported problems with SFR & Moi : Login
Jul 12, 2025, 07:46 AM
a AndroidOS user from Noumea, New Caledonia reported problems with SFR & Moi : Login
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